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Principle BMW of San Antonio

San Antonio, TX

4.6
1,570 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,570 reviews

February 27, 2026

They got us in and out quickly. We will continue to USA them for our service needs. More

by goodhealthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2026

Everyone at the dealership was very courteous and professional! I will recommend this dear ship to everyone! More

by Mud man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2026

Great customer service, specific honest estimates, and our car is better than ever. Ms. Bell’s work is greatly appreciated, thank you. More

by hrod43rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Bell
February 26, 2026

Team was fast , efficient , work was outstanding. The service center was very clean and looked best in class More

by marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin McAlpin
February 23, 2026

I’ve bought cars from this dealership for almost 20 years. Appreciate their great service. I have used Brendon Cassil as my service manager and he is always very helpful, friendly and professional. More

by cnorman25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Cassil
February 21, 2026

I had my X1 serviced this past week. Lauren, the service agent, was absolutely fantastic! She had a loaner vehicle ready after checking in, and kept me informed on the status of my vehic More

by leonard.ware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Montez
February 20, 2026

I think the best part was the no pressure from the sale person. Very professional. More

by salmckeel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nelson
February 20, 2026

Had my X5 serviced. Friendly and good service. I had to wait, but it was only about 1 and 1/2 hours. Service area and the whole dealership is so clean. Also refreshments More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Vasquez
February 19, 2026

No I don’t want to play this game no no no monotone. No no More

by mansefeldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2026

I purchased a 330i from Chris Lee. We initially began the process over the phone and completed the process in person. He was very helpful in discussing the various options available More

by JWL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lee
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