Princeton Chevrolet GMC

WARNING TO FUTURE CUSTOMERS: My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our app tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were “working hard” to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. — James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity. More

This dealership is super friendly and awesome to work woth. Very personable and very efficient. woth. Very personable and very efficient. More

After running numbers for several cars John was extremely patient and understanding and was helpful every step of the way. patient and understanding and was helpful every step of the way. More

Dustin Williams is an outstanding salesman and an asset to the industry. Her is personable and well spoken. He has a good working knowledge of the product and took the time to explain each feature offere to the industry. Her is personable and well spoken. He has a good working knowledge of the product and took the time to explain each feature offered on my new truck. He eliminated the stereo type of a high-pressure car salesman. More

Great dealership. Would definitely recommend it to others if they are getting there car serviced or buying a new car. Would definitely recommend it to others if they are getting there car serviced or buying a new car. More

They are always friendly and have us in and out in no time. The technician was also very informative in explaining the issue to us. time. The technician was also very informative in explaining the issue to us. More

Just got my new GMC Yukon. John made the transaction smooth and was a great help! John made the transaction smooth and was a great help! More