Princeton Audi Volkswagen - Service Center

Not a premimum experience...find a different service center I have utilized Princeton Audi for a couple of years for service (I did not purchase the car there). In the past, while I never found the service to b I have utilized Princeton Audi for a couple of years for service (I did not purchase the car there). In the past, while I never found the service to be what I expect from a premimum priced car experience, it was not bad either. It was satisfactory with no complaint. My last experience, however, will prevent me from doing future business with them as well as ensuring that when I purchase my next Audi this summer, it will not be from this dealership. My issue is this, I brought the car in for an oil change, basic check up and an issue with the door locking. Now, I am aware that they are ALWAYS going to find something else that requires fixing and I expect that, and this experience was no different. Given that I plan to trade in this summer and get a new car I wanted to do any repair work that seemed serious. I declined the 4 new tires they recommended as I knew the tires were still ok (even though I was told they were below minimum safety, which I checked when I picked up the car and they were not -- having worked in a tire bay in college, its the ONE thing I know about cars). Now, after I was told of the additional issues I heard an estimate of $2300, when I got my car -- several days later with minimal communication -- the bill was $3100. This surprised me, I scanned the sheet and I didn't see any work done that I hadn't agreed to so I just asked why it was $800 more and why hadn't I gotten a call notifying me of this. To the credit of the one girl there, she said that she didn't know but said keep the loaner and come back tomorrow to speak with a manager about it. Now, I believe in the fair exchange of money for work and was willing to pay for the repair, I was just upset that there was no communication as to the increase. But, I said ok, I will come back in the morning. In the morning, I was not greeted by a manager but the original service rep who said she would walk me through each item. I once again stated, I don't question the work done being what I agreed to I question the price difference. At which point I was told I must have heard wrong, and was told $3300 not $2300, so really they came in under the quote. Now, I can not swear I heard $2300 and she is wrong...but at that amount of money, I tend to pay close attention and twenty-three and thirty-three sound different to me. That said, it is what it is, and I would have appreciated the manager actually be there to make sure I was a "happy customer" as was promised the night before, I would have appreciated a bit more understanding than "you must have heard me wrong, but I'm sorry I wasn't more clear". Again, its not the amount, its the customer service experience to which I am upset about. They were always going out of their way in the past to make sure I was aware that a survey would be going out and how important it is, not surprsingly, they didn't remind me of it today. However, I can not wait for it to come in. While I'm sure the loss of my business means nothing to their bottom line, I do hope those who feel they deserve a premimum experience with an Audi and are seeking the right dealership to utillize think twice about using the Princeton one. They seem more interested in selling you things you may or may not need vs treating you as a customer. The advice on the tires was just false as I checked them myself when I got the car back. Which makes me question the other work as I had no performance issues with the car prior to bringing it in for an oil change. At a minimum, I would ask them to keep the parts they take off the car so you can inspect them. Considering the customer service I receive from other companies where I have not spent as much on their product, I would think Audi might want to re-think their approach. There are a lot of options out there. *Note: The site MADE me pick an employee...my concern is more related to the dealership and their approach to customer service than calling her out specifcically More

I have call Princeton Audi service three times in the last week. Each time I have had to leave a message with a person as Service was unavailable to speak when I called. I am still waiting for a call bac last week. Each time I have had to leave a message with a person as Service was unavailable to speak when I called. I am still waiting for a call back. My 2013 Q5 has a brake problem (great - less than a year old!) and would have liked service to be quicker. More

The service staff at Princeton Audi were great, especially Jess. She went above and beyond to make sure I knew exactly what was being done to my car and how much it would cost (if there were any ad especially Jess. She went above and beyond to make sure I knew exactly what was being done to my car and how much it would cost (if there were any additional charges). I was even given a call back (several actually) when the car was going to take a couple extra hours due to unexpected repairs. GREAT experience overall! More

I would never recommend or go to this dealership ever again unless it was an emergency. You would think spending all of this money on a car they would have amazing service in there dealership. Every sing again unless it was an emergency. You would think spending all of this money on a car they would have amazing service in there dealership. Every single time I went the 5 times i did go i had nothing but terrible experiences. 1. they never answer the phone... 2. when i left a message they never called me back. 3. i called another time because i was missing the nuts and bolts for the belly pan under my car i made an appointment for a week later (earliest appointment i could get)i go in waited in the waiting room for an hour and they come back and tell me that they don't have the bolts or nuts to put them on my car....so they used plastic zip ties to hold the belly pan up... sooo they don't have there own parts in there shop?? they said it would take a week to get the parts in i said ok ill pay for the parts when i get them i told them they said ok. i had to sign and pay for labor even though they didn't do anything as i walk out i see they charged me for the parts, when i specifically told them not to. a week later i never hear back from them. i called and i was hung up on when the lady was transferring me, finally got a hold of a guy in the parts department he looked me up in the computer and the parts were never ordered... he ordered them for me and it would take a day or two!! why did the other guy say a week and never ordered them. then they call that they have the parts in and hour later they call again saying they have half the parts in... so which is it? do you have them or not. 4. when they finally got the parts and put them on a guy came up to me and said your car is outside and he walks away im like where are my keys he just kept walking. so i went out to my car to see if he left the keys in the car and they weren't there thank god so i went inside asked the guy at the desk that i was dealing with and he didn't know where my key went... they lost them.. he finally found them and gave me a free car wash for everything i went through.. 5. i went to get my oil changed at the princeton audi dealership three days later i opened up my hood and someone at the Audi dealership stole the audi symbol from my engine. i went in told them that someone stole it and they denied it and told me it probably fell off.. i have had this car for 4 years was brand new that symbol was never loose it randomly disappears one day after your guys work on it? there is a belly pan under my car it cant just fall off it would still be in the car. They told me they would order me one and give me a call back when it comes in that was in the beginning of September it is December 28 today still have never gotten a call back once they never call you back. It seems like they tell you whatever you want to here to get you out of the dealership and hope you forget or something.. These are all the wonderful experiences i have received from this wonderful dealership . i would never recommend it and would rather drive to Edison where the people are smart, they do what they say they will, they call you back, they answer there phones and are extremely professional unlike PRINCETON AUDI. I have given the ratings i have given because there customer service it terrible, there quality of work sucks, there friendly because they don't want you to complain about how awful they are. my overall experience is very bad because if i gave them a bad or okay rating i would be lying ok is way to good for what Princeton Audi offers to there customers. there prices are ok. If you are reading this never go to Princeton Audi you will definitely regret it, just like I have. More

Went in for an oil change at 7:30 AM and asked if the car could be ready early afternoon. I was told that would be fine. I called at 2:00 PM and was told the car had not been touched but might be in within t could be ready early afternoon. I was told that would be fine. I called at 2:00 PM and was told the car had not been touched but might be in within the next hour to hour and 45 minutes. Since I was on a tight schedule from work and had to arrange for someone to drop me off I told them I couldn’t wait that long. I told them I was going to pick up the car. No apology, no offer to do anything for my inconvenience. When I went to pick up the car they just handed me the keys. No apologies, nothing. ****** Update ******* After posting the above I received an e-mail from Dave and brought my car back. He was not only responsive but went out of his way to ensure I was satisfied. As a result I have updated my first impression. They went beyond the call of duty to correct this experience!!! This was a great customer experience. More

My car is a 2003 Audi A4 Cabriolet. It is a convertable car, which is 8 years old but in excellant condition. I noticed recently that the glass window in the top was seperating from the cloth. Not a very g car, which is 8 years old but in excellant condition. I noticed recently that the glass window in the top was seperating from the cloth. Not a very good situation. I went to Audi of Princeton, and showed it to Troy the Manager. He took pictures of the top, and informed me that he would try to get Audi to cover the expense on a goodwill basis, and get it replaced for free. Well Audi is going to cover it and the work is being done right now. I really appreciate it and I am very pleased he could help. More

I called for a price check to replace my rear disk breaks on my 2008 jetta. Princeton vw said $480.00! I asked why so much and gentleman said because they pads and rotors have to be replaced. Vw rotor cannot on my 2008 jetta. Princeton vw said $480.00! I asked why so much and gentleman said because they pads and rotors have to be replaced. Vw rotor cannot be resurfaced so they have to install new ones everytime new pads are installed. Called Reydel VW price was $210, Hamilton VW $180. I asked both dealerships about rotor and they said rotor CAN be resurfaced and you DO NOT need new ones everytime you change pads. I ended going to Reydel because it was closer, in live in Princeton. My rotors did not need to be replaced. Princeton VW is (service department) dishonest and will make you do unnecessary work to your vehicle. More

I have owned several vehicles and the service I receive at Princeton Audi is Just a breath of fresh air. Michael McGovern is always so accomodating and when he is asked a quesion, He always stops to think at Princeton Audi is Just a breath of fresh air. Michael McGovern is always so accomodating and when he is asked a quesion, He always stops to think of a way to say yes instead of No. In the Customer Service Industry, people always look for the easy way out and NO-is the most used word. Not In Princeton Audi. I am very happy in my choice of purchasing an Audi-simply because of the wonderful service I receive. More

Mike is a great guy and really tried to help but unfortunately Audi of Princeton was unwilling to accommodate a "simple" warranty billing procedure. After a week of back and forth over email and ph unfortunately Audi of Princeton was unwilling to accommodate a "simple" warranty billing procedure. After a week of back and forth over email and phone I decided to see if this experience was a result of the warranty company or Princeton Audi... I contacted a competing Audi service department and it was night and day. They were familiar w/ the process of direct billing the tax exempt warranty company and were willing to take the necessary steps to accommodate me. UPDATE: After posting this the GM reached out to me and attempted to remedy the situation. Great sign that he cares about customer service. Unfortunately they are still not able to solve the issue but they did try a work around. More