Princeton Audi Volkswagen - Service Center

I want to thank Princeton VW Service for its diagnostic video, which showed how easy 2 DIY repairs would be. But Princeton VW Service made too many excuses wrt doing it themselves:: -- Day 01: Pr VW: video, which showed how easy 2 DIY repairs would be. But Princeton VW Service made too many excuses wrt doing it themselves:: -- Day 01: Pr VW: we can't get the parts, [Wrong. Video and annotated price list said parts are available for 2 repairs, I asked them to go ahead -- Day 11: Pr VW: The parts seem to have been ordered, -- Day 11: Pr VW: (later) They were not ordered, -- Day 11: Pr VW: (even later) You have to prepay before we can order them. [I asked them to prepare a repair estimate and I'll approve it -- Day 13: Pr VW: We don't have anything for you. So I Fixed one problem myself, drove to Hamilton VW and ordered a part. Compare Hamilton VW Service: -- Day +2: Ham VW: your part is here. More

I called to service department and asked about changing the oil. The person on the other end agreed if I could bring my car within 15 min. I did. The person, who took my key, knew I was waiting on their pr the oil. The person on the other end agreed if I could bring my car within 15 min. I did. The person, who took my key, knew I was waiting on their premises. After 2 hours of waiting, I decided to go to the service representative and ask. Derek Smith was rude, uncaring, a person without empathy and nice manners. first, he said his name was Shoan S. He promised to expedite my car wash (free after any service) . He returned my car in 10 min, saying the car was 1st in the lane. I kind of kidding, declared, I can bring my car for a wash tomorrow. The service agent became rude, and another agent, a female, was helping him, repeating I didn't have an appointment. A Service Manager came in, I used to be impressed by his willingness to help customers....but he didn't interact and let Derek be rude and raise his voice, and don't care about keeping a customer, who resides 1/4 mile near his Dealership. More

For more then 5 straight mornings, since 8/5/23, I have been calling/voice messaging the Princeton Audi Service office. Nice Ladies, but I need action in addition to polite answering service. T Edmundson been calling/voice messaging the Princeton Audi Service office. Nice Ladies, but I need action in addition to polite answering service. T Edmundson is so difficult to work with. But at this point, Mgmt needs to step in. I had a comprehensive diagnostic done April 2023. I need a copy of the diagnostic report for insurance and shipping over-seas. I need this report. Could someone please respond!!! More

Tam, my service advisor, is great to work with. He made sure that my Q5 was serviced properly and quickly, and that I had a loaner when I needed one. I highly recommend Tam and the Princeton Audi s He made sure that my Q5 was serviced properly and quickly, and that I had a loaner when I needed one. I highly recommend Tam and the Princeton Audi service department to anyone who needs to have their Audi serviced. More

Tam, my service advisor, is great to work with. He made sure that my Q5 was serviced properly and quickly, and that I had a loaner when I needed one. I highly recommend Tam and the Princeton Audi s He made sure that my Q5 was serviced properly and quickly, and that I had a loaner when I needed one. I highly recommend Tam and the Princeton Audi service department to anyone who needs to have their Audi serviced. More

Hidden fees, I have never seen before with an oil change from other audi dealers.Also, rude and dishonest service staff. Stay away from other audi dealers.Also, rude and dishonest service staff. Stay away More

Awful service - My car was brought to the shop for an oil change and service a week ago I picked the car up and before I got home my check engine light came on and my oil came on. I reached out to the servic change and service a week ago I picked the car up and before I got home my check engine light came on and my oil came on. I reached out to the service Director Carl Mesaros whose response was I don't know "what else to tell you but it happens I am sure you made a mistake at your work before obviously we did not put enough oil in the car". This is only one example of the many issues I have had with Audi Princeton Service the worst dealership, when you enter the building everyone seems to be so stressed More

Don’t come here. The mechanics that work here can not be trusted. Went to replace a headlight bulb, They broke the headlight fixture, which they denied, They said it The mechanics that work here can not be trusted. Went to replace a headlight bulb, They broke the headlight fixture, which they denied, They said it was like that, When I look at it the back cover for the assembly was missing, When ask about the cover, It was in the shop. Now it dose not work had to take it to a body shop to repair headlight fixture. More