Princeton Audi Volkswagen - Service Center

Great manager! I called the dealership to inquire about my Jetta I recently purchased because i noticed the absence of the temperature gauge. Upon speaking to one of I called the dealership to inquire about my Jetta I recently purchased because i noticed the absence of the temperature gauge. Upon speaking to one of the service reps I was a bit turned of by his attitude. A second call to the dealership connected me to David Carr. He was very friendly and knowledgeable, he answered my questions and addressed my concerns very promptly. His level of professionalism is Paramount to all I have dealt with in the auto industry so far and I have been dealing with car dealers for many years. Though I have not met David in person I can see that he is a straight shooter and a honorable man. Thumbs up David you rock! More

Carwash I was in the area and stopped in for a car wash after our heavy snow storm. I was not aware that each dealer was individually owned ans car washes ar I was in the area and stopped in for a car wash after our heavy snow storm. I was not aware that each dealer was individually owned ans car washes are honored at the dealer where car was purchased. The general manager Richard Martini was more than happy to provide me with that service even though he was not obligated. That was a very kind gesture on his part. In that kindness alone and having also met Roshanda Hunt another staff member while waiting I can see that any dealing with this dealership would be a very positive experience. More

Far and away the best Audi dealership within 80 mile radius I have been more than satisfied with this dealership's service center: impeccably well planned operation, professional and informed associates and a c I have been more than satisfied with this dealership's service center: impeccably well planned operation, professional and informed associates and a comfortable enough waiting area. A few months ago, I purchased a certified pre-owned Audi from them. The sales professional was equally excellent. Can't speak for everyone there, but David Rojas, was fantastic. Somewhere in between the 8 years I have used this dealership, I used two separate Audi dealerships in the area when I needed urgent repairs but couldn't get an open slot at Princeton Audi couldn't fit me In. I vowed never to go back to those two dealerships. And one of them is closer to me in Bucks County!!! More

Service dept Started bringing both our Audis here past few routine services. Staff is friendly, professional and top notch. We avoided them past two years because Started bringing both our Audis here past few routine services. Staff is friendly, professional and top notch. We avoided them past two years because of some bad reports from friends but they must've restructured dramatically because everything is great. I recommend you to try their service. More

fast, convenient and professional Every time I walk in the Audi service center, I am welcomed warmly. The consultants would answer my questions professionally, check my car quickly or Every time I walk in the Audi service center, I am welcomed warmly. The consultants would answer my questions professionally, check my car quickly or I can just leave my car with them and come back later after the car got service. It is hassle free and I highly recommend this service center! More

Consistent, caring experience! My wife and I have purchased two cars from Princeton VW. The price was the best after doing some extensive research. The care and attention to detai My wife and I have purchased two cars from Princeton VW. The price was the best after doing some extensive research. The care and attention to detail made those purchases an enjoyable experience. We must also highly recommend using their maintenance department for any repairs. You may save 5% in prices elsewhere, but when you must consider the extras Princeton VW contributes along the way. In the end, the price winds up less than other places. More

Stand Up General Manager I had an issue and addressed it to the GM, and he got back to me right away. He was very accommodating and made me feel like my concerns were importa I had an issue and addressed it to the GM, and he got back to me right away. He was very accommodating and made me feel like my concerns were important and would be resolved. Prior to contacting Dave I rated my experience with VW Princeton 1 star. However after contacting Dave I am changing my rating back to 5 stars. Dave turned a situation that started out negative into an opportunity to show why most of the ratings for Princeton VW are 5 stars. More

So mislead and almost cheated. Went in for a check up and was told I need $1700 valve gasket replacement on my Audi. I did not believe it, so I went to the Audi specialist in Hope Went in for a check up and was told I need $1700 valve gasket replacement on my Audi. I did not believe it, so I went to the Audi specialist in Hopewell. Found out that there was no leak, only an oil spill by the sloppy work at Princeton Audi. I feel cheated and clearly will never visit there again. More

What a pleasure to work with this service department!! I own a Jetta and a Passat. I've started using their service department over 5 years ago. Luckily, the VW is a great car with absolute minimal servi I own a Jetta and a Passat. I've started using their service department over 5 years ago. Luckily, the VW is a great car with absolute minimal service required. But, whenever I need their service they always (pleasantly) surprise me. I walk into a clean and orderly area. The people at the service desk whether it is Dino or Marco or their manager David they are always welcoming me and make me feel at ease. They are communicating with me clearly and tell me what to expect. They have a very modern waiting room with refreshments and large TV. Once the work is done they explain in plain language what they found and what they did with either of my cars. Before the car is returned to me it is washed and vacuumed. What else can one expect from a dealer's service department? I tip my hat to such a service department. More

Very Bad 1st Impression I brought my new Allroad in for the first service (5k miles) this morning. I made an appointment a few weeks ago, and dropped it off at ~9am. I told I brought my new Allroad in for the first service (5k miles) this morning. I made an appointment a few weeks ago, and dropped it off at ~9am. I told them the # to reach me at -- they even highlighted the phone #. Hours later, with no word from them, not even the basic courtesy and decency of any status or information... I called and reached a receptionist, the service dept was closed, all had left, no one around. No paperwork, no keys, no car in sight. My only recourse I was told was to call back Sat morning. This is my 1st "Audi experience" with this Service Dept, this is my 1st impression. More