Prince Frederick CDJR

Started when i first took my truck there for a warranty issue regarding a diesel emission part. Young lady behind counter was great and friendly. Work was done in a reasonable amount of time. Then came issue regarding a diesel emission part. Young lady behind counter was great and friendly. Work was done in a reasonable amount of time. Then came the CP3 recall. Once again Service personnel behind the counter were very professional. Service was performed. I got the truck back to the house. Next couple of days I started smelling diesel exhaust in the cab and could here weird noises. Popped the hood and noticed my engine cover was cracked in half and the egr crossover tube was loose on the intake side. Nothing was said to me about the damage. I fixed the cross over egr tube myself. Sent an email to the service manager to give him a heads up. Didnt want to file a complaint or anything. Just let him know that it happened so they can tighten up their service. Things happen I get it. Fast forward to July. I have a hydraulic lifter tap, that’s been going on for awhile in my cummins. Got loud enough I figured I should take it in. Got a phone call mid day telling me that the oil was overfilled, and that’s what caused the noise. Didnt necessarily agree, but I kept it moving so my truck could get fixed. I have 20+ years experience dealing with cummins diesels and transmission building. I can’t count how many times I’ve changed oil on my cummins trucks. Ive owned at least 5 never have overfilled any of them. 3 of them had 300k on the dial before I sold them. Later that afternoon they told me it was ready. I was advised that Chrysler recommended driving for 2500 miles for the tapping to go away in the engine. I signed the paper not overly happy with the outcome. I was told that the engine is tricky to change the oil in and I probably didnt let it drain long enough. Mmmm Ok. The next day I read the receipt just out of curiosity before I filed it. It said that the engine was over by 3quarts of oil. I called immediately, and said I think there was a typo. There is no way that there is 3 extra quarts in the engine. Cummins has been 12 quarts since its inception in pickup trucks. The kit I buy is literally only 12 quarts. The young lady put me on hold to talk to the “Mechanic”. Probably the same one who worked on my truck the first time. When she got back on the phone she just said the mechanic said it was overfilled. Long story short. No one could tell me first how they came up with 3 quarts. I mentioned to them per cummins, I checked the oil warm after the engine had been sitting for 30mins. I asked to speak to the “mechanic” with no luck. Nowhere on the dipstick does it tell you how many quarts are in the pan. They couldn’t explain where 3 extra quarts came from if I put 12 in. They just told me I changed my oil wrong, and since I signed the paper there was nothing I could change. My biggest issue with this whole incident is, since this “mechanic” put customer overfilled his oil by 3 quarts, that in turn voids any warranty work that I might receive. That’s one heck of a business plan. Just tell the customer they dont know what they are doing. Oh and put some crap on the shop ticket to void their warranty for the hydraulic lifters that ultimately will have to be replaced. More

The Service Department has taken care of my repair needs with excellent results! They have gone out of their way to explain the problem and have stood behind their work on all the repairs. They were famili with excellent results! They have gone out of their way to explain the problem and have stood behind their work on all the repairs. They were familiar with what was covered on extended warranties with no questions asked... Thank You PF CDJR More

Great dealership to work with. Everyone I met, salesperson, financing, sales manager, and owner were professional and very helpful with my new vehicle and trade in. I would highly Everyone I met, salesperson, financing, sales manager, and owner were professional and very helpful with my new vehicle and trade in. I would highly recommend Prince Frederick Chrysler Dodge Jeep Ram to anyone looking for a new vehicle. More

Service advisors changed in the middle of the work being performed. No one knew what was going on and what had been done to my vehicle. I was told certain things had been completed at first and then later t performed. No one knew what was going on and what had been done to my vehicle. I was told certain things had been completed at first and then later told they had never been completed. My vehicle still has the issue that I dropped it off for and was told by Chrysler that it is normal. If you start up a new truck on your lot you will be able to tell there is an issue with my truck. I have driven it for two weeks since being told there is nothing wrong and the truck is now starting to have issues starting and it is running rough. I was told a general manager would be giving me a call two weeks ago and still haven’t heard anything. More

Horrible place to ever purchase any vehicle, February 2023 I bought a used gmc Sierra 2500 diesel, chris was my salesmen was a rainy day when I bought the truck so I missed some cosmetic issues spoke wit 2023 I bought a used gmc Sierra 2500 diesel, chris was my salesmen was a rainy day when I bought the truck so I missed some cosmetic issues spoke with Jamie the manager he said stuff would get fixed and bring the truck back in so I did nothing but the bed cover got fixed, the day I picked the truck up to drive home it kept shutting off, called the dealership to speak with rob after he told me he would order my new mirrors because the ones on the truck do not function properly and never heard back and anytime I would call back they would say he was busy or the phone would just hang up, here it is June 30th and the truck has still been in the repair shop, so I called and finally got in contact with someone who I thought was going to help me Mr Basil, boy was I wrong, I repeat do not buy anything from this place you’ll be ripped off and they will be laughing all the way to the bank, getting a lawyer involved has been a treat to, save yourself time and a headache and stay away from any of their dealerships in southern maryland and northern Virginia unless you want to buy a complete turd that you will drive for a week or two and have it sit in a repair shop while your making payments on something you can’t enjoy. The best part is they have blocked me on Facebook for making a honest review and they no longer accept my calls or emails More

Went to this dealer to fix a battery issue. It was the small starter battery that needed replaced. We purchased the vehicle here as well. They told us the battery would be charged by the tim It was the small starter battery that needed replaced. We purchased the vehicle here as well. They told us the battery would be charged by the time we made it back home. We stopped at Taco Bell in Dunkirk and the vehicle would not start in the drive through. We had the entire buisnes blocked. There was a mechanic behind us from the generac generator place and got out to help us. The reason the vehicle would not start…. The main battery positive terminal was not reattached by the service technician. Even though the service manager said they drove it around and it stopped/started just fine. How could it with the positive terminal off? Details matter. More

Worst dealership ever, I honestly wouldn’t buy a car or truck from any of Cody enterprises ever again, bought a truck back in February and haven’t seen it since March reached out numerous times to differen truck from any of Cody enterprises ever again, bought a truck back in February and haven’t seen it since March reached out numerous times to different managers and the salesmen I purchased the truck from and never got any help to even quote the salesmen in his words when I said I’ll bring the truck back said well it yours you bought it no returns, between electrical issues and cosmetic issues and mechanical issues that would have clearly been know about from anyone with any sorts of brains as a mechanic should have known that the truck they put on their show room floor was a over priced piece of xxxx, the worst part is a family member works for this company but at a different location and I wanted to support a local business in my community and I got ripped off, I am honestly disappointed and do not recommend anyone going to and of their dealerships honestly worst experience ever and I got xxxxed hard, don’t waste any of your time and money at prince Frederick dodge More

Dealership was very accommodating and helpful. They explained the process. I would like the waiting experience to be shorter. The staff was very friendly and explained everything clearly. They explained the process. I would like the waiting experience to be shorter. The staff was very friendly and explained everything clearly. More

I can't express how professional Prince Frederick Dodge Jeep is, Greatest service department I have ever used, I'll never go anywhere else for service, they remind me of the old days, their word is their b Jeep is, Greatest service department I have ever used, I'll never go anywhere else for service, they remind me of the old days, their word is their bond! More