Prince Frederick CDJR

great job! would recommend everyone. Brandon was my sales associate and did the impossible to get me aproved and out the door a very happy customer. Will recommend this place anywhere! Brandon was my sales associate and did the impossible to get me aproved and out the door a very happy customer. Will recommend this place anywhere! More

Received an offer letter in the mail saying my car was in high demand and they would offer me 125% of the Kelley Blue Book value. Kelley Blue Book stated my vehicle trade in value was $21,057 in good condit high demand and they would offer me 125% of the Kelley Blue Book value. Kelley Blue Book stated my vehicle trade in value was $21,057 in good condition (it was in good or better condition). I decided to go see what they had in stock. They did not have the vehicle I wanted in stock so they tried to push another similar car on me that I didn't want and it was much more expensive. I had to say no several times before they finally heard me. Despite all of this I sat down with them to see if they could find a car I wanted. I told them I had a letter stating they would give me 125% of the trade in value and they kind of nodded at me. When the salesman got back from talking to the Sales Manager, they offered me $19,000 for my car. I asked the salesman what happened to the 125% deal and he said oh yeh, let me check on that. He came back with a new offer of $20,200. I said according to their deal it should be more like $26,000 and that we were done. I started to leave and he said "wait!", let's talk to my manager on the way out. Against my better judgement, we stopped by his desk. The manager asked me if I wasn't happy with the deal? I told him the only reason I had come in was because of the letter they had sent me offering the 125% trade in. I handed him the letter and he didn't even glance at it, he just set it on the desk and started talking about that same car they had been trying to push on me. That is when I left. As far as I was concerned it was a classic bait and swithch tactic! Get you in the door with a great offer and it was all a lie. More