Pride Hyundai of Seekonk

Absolutely horrible experience with the service department. My car has a warranty covered computer issue. It’s been a month with no ETA for repairs. Unreturned calls. They seem not to care about th department. My car has a warranty covered computer issue. It’s been a month with no ETA for repairs. Unreturned calls. They seem not to care about the impact on their customer who’s been without a vehicle for weeks. At this point the only options appear to be legal action or consumer complaint process. More

This dealership helped me when I needed emergency service. I've used them since for recalls and will again! Thank you! service. I've used them since for recalls and will again! Thank you! More

Everything was easy and my purchase went very smooth. From beginning to end. Sales and financing. From beginning to end. Sales and financing. More

Best experience ever, went there kind of disappointed from an other pleace and definitely they brind back the confidence about dealerships. from an other pleace and definitely they brind back the confidence about dealerships. More

I have gone to Pride Hyundai for my serviced and never had a problem till recently, therefore I think its more of an individual employee issue rather than the entire dealership. I scheduled service for had a problem till recently, therefore I think its more of an individual employee issue rather than the entire dealership. I scheduled service for my car for saturday and the gentleman who answered the phone was great and accommodating. When I dropped off my car, everything seemed okay. I spoke to both the guy on the phone prior and the person who took my car about timeline and I ONLY got the estimate of 4-6 hours for oil change/tire rotation, and two recalls. I was not told when my car would be ready by since there was also a check to see what was happening with a sound coming from my vehicle. I awaited a call from them like I always do letting me know that my car was ready. I did not receive a single call from Pride that my car was ready. I called to follow up but they had said they were closed for the day. I spent an entire day without my vehicle and it created more difficultly and concern as I wasn’t sure if there was anything it wrong with it. I called Monday morning and was told to come in my car was ready. I expressed over the phone that I was very disappointed in the customer service because I never got a call back. I expressed this in person with the employee who initially took my car, Andrew Gill(918) and his tone got aggressive with me. As a women I never have had a man talk to me like that in my life. Andrew had said he called me from a personal phone, but would not show evidence that he even made the call, or even made an attempt to leave a voicemail or message. I also don’t think its a best practice to call from an unknown number to let me know my car was ready but thats a business practice issue. He didn’t apologize or really understand the impact of someone who has personal responsibilities when they don’t have a vehicle to do so. It’s bad customer service. When hearing his tone I just decided to move forward and retrieve my car and that I would leave a review and he asked me if I was threatening him since I planned to leave a review. Again, looking at this from a customer service perspective it was bad service. I ended up paying for the service and leaving. I would not recommend employee Andrew Gill from a service perspective, he was very disrespectful. the service in itself on my car was fine. More

Everyone at Hyundai is friendly and treat their customers with respect. Their service is very reliable. My Hyundai is always in good hands. with respect. Their service is very reliable. My Hyundai is always in good hands. More

Angel made the car buying process free of stress and simple, it was a pleasure to be heard and taken care of in the manner in which he did, A+++. simple, it was a pleasure to be heard and taken care of in the manner in which he did, A+++. More

I don’t have anything really remarkable to say about the dealership it’s business and that’s what they are focused on. I didn’t expect it to be any different. When I went to pick up my vehicle it was very v dealership it’s business and that’s what they are focused on. I didn’t expect it to be any different. When I went to pick up my vehicle it was very very cold out he hadn’t warmed up the car or really took the time to show me how things work on the vehicle. I wasn’t to impressed. More

There were some glitches in the service but, they responded to my concerns professionally and respectfully. responded to my concerns professionally and respectfully. More