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Price Toyota

New Castle, DE

4.3
274 Reviews

168 N Dupont Hwy

New Castle, DE

19720

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274 Reviews of Price Toyota

February 16, 2025

I purchased a 2024 Toyota tundra and when we did the paperwork, they forgot to charge me for my tags but they said don’t worry about it. We will take care of it. so when they called me to say, my tags a More

by Dsayers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ed Connor, Dan Parsons, Stoney Bumgarner, Matt Aguilar, Holly Bedwell
Feb 18, 2025 -

Price Toyota responded

Hi, thank you for sharing your feedback. We’re truly sorry to hear about the confusion with your tags, and we understand your frustration. It's never our intention to mislead or inconvenience our customers, and we want to make this right for you. Please reach out to Travis Cooper, our General Sales Manager, at (302) 322-8600, and he will assist you in resolving this matter. We value your business and are committed to ensuring your satisfaction.

February 02, 2025

Stealership service department replaced Waterpump on 2015 Toyota Venza. While air was removed from cooling system, there is no heat. The heat only works if the Temperature is set to max. There is no heat, ju More

by Just_Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No Name
Feb 06, 2025 -

Price Toyota responded

Hi Dave, thank you for your feedback. We sincerely apologize for the issue you've experienced with your vehicle's heating system after service- this, of course, is not the experience we strive to provide! We have made a few attempts to contact you with no success, but would like to be given an opportunity to diagnose your concern and come up with a plan to remedy it! Please reach out to Marissa Curti at 302-395-7541 or Joe Turk at 302-395-7636 so we can address this matter and find a resolution for you. Your satisfaction is important to us, and we look forward to hearing from you. In the future, if you ever have any issues or concerns, please don't hesitate to contact us directly. We stand behind the work we perform and want to make sure our guests are 100% satisfied.

Feb 07, 2025 -

Just_Dave responded

Hello, Marissa Curti was notified via email. It was not responded to. Phone Calls are inefficient as the game of phone tag is for those who have the commodity of time, something I don’t have. The issue is not what Price Toyota Service did to cause heat issue. It’s what Price didn’t do. Air was never purged from the Heater Core. Purging Air from Heater Core while adding coolant would have caused no issues with Heat, as the 2GR-FE has a bleeder nipple provided by the engineers for purging. I await Marissa’s response.

January 24, 2025

Price Toyota is perhaps one of the best car dealerships I have been to in a long time. I want to mention Matt Gill, he has excellent customer service and keeps you in the loop while the car is being serviced More

by queenbest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gill
Jan 27, 2025 -

Price Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt Gill provided you with excellent service and kept you informed throughout your visit. We truly appreciate your trust in us and look forward to assisting you with all your car’s future service needs!

January 18, 2025

My service appointment on my Venza went well with professional and friendly staff. I was informed throughout the process More

by ladypap7@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Courtney
Jan 19, 2025 -

Price Toyota responded

Hi, Thank you for your feedback! We're glad to hear your service appointment went smoothly and that our team kept you informed throughout the process. We appreciate your trust in us!

January 05, 2025

Price Toyota is my favorite and the ony place I will take my truck for service. Customer service is above and beyond! More

by freddiez76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Zych, Newell Fields, Scott Gates, Matt June, Stan Kowalski, Larry Pike, David Swarthout, Brian Casper, Brett Messick, Billy Hemric Jr.
Jan 07, 2025 -

Price Toyota responded

Thank you, Freddie, for your kind words! We're so glad to be your go-to for service. We truly appreciate your trust in Price Toyota, and we're committed to continuing to provide exceptional customer service every time you visit!

April 23, 2024

Ed blanco was fantastic to work with when my wife’s car was vandalized. Definitely recommend price Toyota & Ed for all repairs . More

by wkubik72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Blanco
Apr 24, 2024 -

Price Toyota responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Ed Blanco provided fantastic service during a difficult situation. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

March 15, 2024

A misunderstanding between me and service department but everything has been settled. Thanks Price Toyota! More

by giancarlobrilata1986
Recommend Dealer
Yes
Employees Worked With
marissa
Mar 18, 2024 -

Price Toyota responded

Thank you for reaching out! We're glad to hear that the misunderstanding with our service department has been resolved. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We appreciate your understanding and your business!

Mar 26, 2024 -

Price Toyota responded

We're glad to hear that the misunderstanding has been resolved, and we appreciate your feedback. If you have any further concerns or need assistance, please don't hesitate to reach out. Thank you for choosing Price Toyota!

February 18, 2024

When I learned I had a very expensive repair needed, which I had kind of expected prior to bringing my vehicle in for servicing, I much appreciated how Service Technician David Swarthout patiently & per More

by Jpaulbusch3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa last name?, David Swarthout
Feb 18, 2024 -

Price Toyota responded

Thank you for your feedback! We're delighted to hear that David Swarthout provided you with excellent service at Price Toyota. We strive to ensure that our customers are well-informed about their vehicle's repairs, and we're glad David could assist you in understanding the necessary repairs. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

July 21, 2023

Raeshel is the greatest . .she always takes care of me and my car thanks for all your dealership does for me Christine More

by cdsleeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raeshel Tropeano
Jul 24, 2023 -

Price Toyota responded

Hello, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

June 20, 2023

RAESHEL EGAN,MY SERVICE ADVISOR IS THE BEST THERE IS. .(⭐10stars⭐) VISITS TO TOYOTA ARE PAINLESS NOW THAT RAESHEL IS ON BOARD RAESHEL GOES "ABOVE AND BEYOND" TO THE MAX TO COMMUNICATE WITH CUSTOMERS MY E More

by parrotheaddeb1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
RAESHEL🌟Robert Palmer🌟, Brian Casper🌟,Jason Ramos 🌟 , Raeshel Tropeano, Brian Casper
Jun 21, 2023 -

Price Toyota responded

Hello, thank you so much for your praise and kind comments about Rachel! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

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