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Prestige Hyundai
Kingston, NY
293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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293 Reviews of Prestige Hyundai
July 30, 2024
I had a very good buying experience with Noah and his sales manager. I was not pressured and had all my questions answered. The deal was fair and I actually enjoyed the process. sales manager. I was not pressured and had all my questions answered. The deal was fair and I actually enjoyed the process. More
by r0812h
Employees Worked With
Noah O'Byrne
July 06, 2024
Untrustworthy lying used car salesman (read until the end). I went there to check out a used car I had seen online. Made an appointment (easy). Changed the appointment last minute due to work (equally end). I went there to check out a used car I had seen online. Made an appointment (easy). Changed the appointment last minute due to work (equally as easy). Once there, they got me in the car and i took it for a test-drive. There were no high-pressure tactics by the salesman. There were some issues with the car (rear camera not working, tires that were on the edge, and dodgy brakes) that I was told would cost about $3k to do and they would only do them if i wanted the vehicle. I was early in my search, but i really liked it, so i said yeah, I'll take it. Radio silence for the better part of 3 weeks and then I get a call that the vehicle is ready if i still want it, which I did, but in the meantime, the price has dropped twice on cargurus, the site where i originally saw the vehicle listed. When i tell my salesman that, he says cargurus is scambaiting people, and tons of dealers are suing them for false prices and that they've already offered me the best price they can. HOWEVER, the current price online is about $900 cheaper. After investigating it on my own, i discovered that not only does cargurus NOT set prices, but that Prestige actually paid money to have their vehicle come up on top as Sponsored. If you as a dealer care so little that you would tell such an easily disprovable lie, what other lies are you telling your customers? So now I'm left without a vehicle, and I'm the market for one AGAIN, thanks to Prestige. PS out of dozens of businesses I've rated around the world, never before have i rated a business 5 stars only to drop it to 1 star a few weeks later. More
by Talaljabari
Employees Worked With
Mike
June 05, 2024
On April 29 I sent my 2011 Hyundai Sonata to Kingston Prestige to figure out why my car wouldn't stay running. On around May 3rd I received a phone call from them stating that I needed a new motor. They Prestige to figure out why my car wouldn't stay running. On around May 3rd I received a phone call from them stating that I needed a new motor. They told me Hyundai had to replace it. Ok that was fine it took awhile for them to get the new motor in. Now they have had the motor for 3 week as of today June 4 2024. I call every week and keep getting this run around that it will be next week. All I keep hearing every week is there is 5 cars ahead of mine. The number never goes down continuing to stay at 5 cars before they can get to my car. Now they did offer me a rental but I don't drive my daughter drives me back and forth to work every day. I have had such a hard time now getting from WEST Hurley to New Paltz every night. I just want my car fixed. My daughter spoke to mechanic Jeff today and asked for phone number of someone hire up than he was and was denied a name or phone number. He claimed to be highest manager and the owner would never speak with us. The rudeness of him was horrible. I feel like I'm being discriminated against me because I'm an older woman of 64 years old and my car is a recall job. My job has been wonderful of giving me a place to stay in there employee housing when i cannot get home which is most nights. Its been really hard not being able to sleep in my own home and is effecting my sleep in a very horrible way. I just want to be given an honest answer about when my vehicle will be in the shop and be completed. More
by sherry6226
Employees Worked With
service department
January 19, 2024
Very unhappy with the service provided in sales. I feel I was treated as dollar sign not as a loyal returning customer. As a business owner myself I’m all about customer loyalty. I drove out to test I feel I was treated as dollar sign not as a loyal returning customer. As a business owner myself I’m all about customer loyalty. I drove out to test drive a vehicle in which they could not find on the lot and wasted my day. Then was told i would come back the following Monday and didn’t receive a call back when I was told I would. Then was told I would get a call back when they ordered new keys for this vehicle and never received a call back for that either. Very disappointed because I had great service 6 yrs ago when I purchased my last vehicle from them. Ended up purchasing a 2021 low mileage tuscon at Suresky Hyundai outright a week later and found exactly what I wanted with great service! More
by Jmancos
Employees Worked With
Mike
June 21, 2023
Zero Customer Service. A few days after picking up my new car, I realized that a few items listed on the sticker were missing. I called the sales guy (Mike) a few times who A few days after picking up my new car, I realized that a few items listed on the sticker were missing. I called the sales guy (Mike) a few times who never returned my call. After no reply, I reached out to the Sales Manager (Mark). He said that he would order the replacement items and have them shipped. 3 weeks passed and nothing was ever received. I called the manager multiple times and never received a call back. I also reached out to the receptionist (Amy) and explained everything all over again. She said she would follow up and return my call. Guess what, nothing. I would never recommend Prestige Hyundai in Kingston to anyone. I will have Service at a different location. Zero Stars!!!! More
by AnthonyG
Employees Worked With
Mike Markota, Mark Brown
February 13, 2023
Buyer beware! We purchased 3 vehicles from this dealership in an 8 month period. While in Potsdam, NY to visit our daughter my horn failed to work. On the 4 hour t We purchased 3 vehicles from this dealership in an 8 month period. While in Potsdam, NY to visit our daughter my horn failed to work. On the 4 hour trip home Anne and I had a very close call because we had no defense against an idiot who almost took us out with a tractor trailer. I checked the fuse (good) so I go online and find 1000's of complaints with the same problem going back as far as 2005! xxx! Take it to the dealership this morning: 1. Sorry we have no Hyundai tech today. (Ah only Toyotas can have a problem on Mondays). 2. We don't have the part and won't be able to get to it for 34 or 4 days! 3. Rental car probably is not covered give us your credit card so we can put a hold on it while you have the Rental which is twice as expensive as the rental at enterprise. This may amaze the owners of this sucky dealership I have place to be and I wouldn't have purchased the vehicle if I didn't need it. Solution: I left after being told by the xxxxxxx service manager I had no right to be upset and yell at them! Are you kidding me! In between this and them selling a car that has had chrome issues (seven visits to correct), being told you get 3 years free service (yet at 1.5 years and 30,000 miles told we had used all of the free service (paperwork mentioned nothing about the mileage limit) and this xx I have no reason to be upset! Not to mention higher insurance rates because they didn't put an anti theft mechanism on the vehicle (easiest to steal in the world) but now they want to 100s of dollars to add). Don't do it if you are considering a purchase from them! On my way to purchase an air horn for Steph and I since we both have vehicles with this problem (hers is OK still but always be prepared). More
by Halmusic
Employees Worked With
Wil Eagleston
December 02, 2022
My wife and I have leased 5 vehicles from Prestige since 2017, most recently a 2023 Tucson last week, and have been reasonably satisfied with this dealership. The biggest downside is that it can be very di 2017, most recently a 2023 Tucson last week, and have been reasonably satisfied with this dealership. The biggest downside is that it can be very difficult to reach a real person by phone, other than the Service Dept, after the sale is completed. THE REALLY BRIGHT SPOT is CHRIS HALL, the salesman who has handled all of our transactions! He's very straight-forward, has integrity, and listens to our needs and makes appropriate recommendations. (Their sales reps are salaried rather than commissioned, so there's no pressure on them to upsell, which is refreshing!) Chris is the reason we keep returning to Prestige. Without him, in our opinion, Prestige would just be another car dealership. More
by JeffM
Employees Worked With
Chris Hall
August 21, 2022
Do not buy a certified used hyundai from Prestige. I bought a certified used hyundai elantra from Prestige. This is my certified used hyundai elantra so I know what to expect. The dealer is supposed I bought a certified used hyundai elantra from Prestige. This is my certified used hyundai elantra so I know what to expect. The dealer is supposed to do a checklist of functions. After I picked up the car I realized that they didn't check anything. Just marked up the price and slapped a certified used sticker on it. They didn't even fill the windshield wiper fluid, change the oil or filter, or even vacuum the car. So far I've had to change the the thermostat when the check engine was on. I had to immediately fill the windshield wiper fluid on the way home from picking up the car. I had to change the windshield wipers. When I changed the oil and filter the mechanic said it hadn't been changed in a very long time and was way overdue. The car had only 3,000 miles on it since the previous owner rarely used it because of the pandemic. As other reviewers have stated, you can't get anyone to answer the phone at Prestige Hyundai. It goes to a call center in India. I have lodged a complaint with Hyundai corporate and they will be contacting the dealership but I really don't expect a call. Do yourself a favor and buy a certified used from another dealer. More
by Unsatisfied Prestige customer
Employees Worked With
Chris Hall
