Prestige Auto Mall
Cuyahoga Falls, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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This dealership welcomes you in instantly and makes you feel like family 🥰💕 my wife and I will be repeat customers 💖 feel like family 🥰💕 my wife and I will be repeat customers 💖 More
Overall, everything went well in the beginning. So far so good with the car. The employees service very well when it came to test driving the car and getting the paperwork filled out and stuff alon So far so good with the car. The employees service very well when it came to test driving the car and getting the paperwork filled out and stuff along those lines. A few things that upset me is the one key that they gave us. The battery was almost completely dead as well as the key itself look like it had been ran over. I mentioned another key and they gave me a third-party number which is OK I guess but it would have been nice if they would have offered to get us a new key. So then at the very least I said, could you at least replace the battery in the key? They said yes no problem. That never happened then there was a loose piece of plastic where the buttons are to move the chair back-and-forth on the driver side it was completely detached from the seat. I asked them to fix it. It never got fixed. Then the floor mats that they had in the vehicle did not belong to the vehicle. The detailing was subpar and that’s my fault for not taking a closer look. Whoever did it must have done it with their eyes closed. And the last thing is the stickers that they put on the back of the vehicle yet again my fault I didn’t notice this until after the purchase otherwise I would’ve asked them to remove them which they probably wouldn’t have done anyways. So overall after the entire experience, I would not recommend this place. We will see in about 3 to 6 months after I’ve been driving the car how it’s doing. As I’m writing this review and looking at the vehicle, I am noticing that there are no caps on the tire stems. It seems this dealership just doesn’t care about the details. They want things in and out as fast as possible and they just don’t care. there’s no passion there’s no customer care. It’s just a place to go and buy a car and you get what you get and you don’t throw a fit. I hope this review helps someone. More
They are easy to deal with. They knew we were traveling a distance and had everything ready when we arrived. They knew we were traveling a distance and had everything ready when we arrived. More
Shane Umana is the greatest of all time thank you for doing business with me I will recommend you to everyone doing business with me I will recommend you to everyone More
Just purchased a 2024 Dodge Hornet from Prestige Auto, and I couldn’t be happier with the experience. Shane was fantastic from start to finish—professional, knowledgeable, and never pushy. He made the ent and I couldn’t be happier with the experience. Shane was fantastic from start to finish—professional, knowledgeable, and never pushy. He made the entire process smooth and stress-free, answered all my questions, and made sure I was comfortable every step of the way. A special thank you as well to Al, who helped finalize the deal and made everything come together. His professionalism and willingness to work with me made a big difference and helped make this a great overall experience. If you’re looking for a new vehicle, I highly recommend Prestige Auto and ask for Shane. Thanks again to the entire team! More
Tristian It's so easy to work with, very knowledgeable and helpful. I will make sure I refer all of my friends and family to him!! If I could give more than five stars I would! and helpful. I will make sure I refer all of my friends and family to him!! If I could give more than five stars I would! More
Tristian was absolutely amazing to work with! He made the whole car buying process feel easy and stress-free from start to finish. He was honest, knowledgeable, patient, and truly cared about hel He made the whole car buying process feel easy and stress-free from start to finish. He was honest, knowledgeable, patient, and truly cared about helping us find the right fit instead of just making a sale. You can tell he genuinely loves what he does and works hard for every customer. If you're looking for a salesman who will go above and beyond, I highly recommend asking for him! More
This place will make you feel like your family! Great place and great people to work with! Great place and great people to work with! More






