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Prestige Auto Credit
Akron, OH
388 Reviews
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388 Reviews of Prestige Auto Credit
April 18, 2023
Jesse was amazing! He worked with us to find the perfect fit for our daughter. His personality was so positive and upbeat that it made it the best car buying experience He worked with us to find the perfect fit for our daughter. His personality was so positive and upbeat that it made it the best car buying experience I’ve ever had! Not only would I recommend prestige auto to friends and family but I HIGHLY recommend working with Jesse to find your families next new vehicle! Two thumbs waaaaayyyy up More
by knt_420
Employees Worked With
Jesse Bauer
April 06, 2023
Jesse was upbeat, fun to work with and very informative. Justin did wonders finding the right vehicle for me. And Taylor was very thorough with everything. Justin did wonders finding the right vehicle for me. And Taylor was very thorough with everything. More
by kateirad
Employees Worked With
Justin, Taylor , Jesse Bauer
April 02, 2023
Prestige auto worked untill they got me in exactly the vehicle I wanted. I can’t thank them enough for going over and above for what it took to get my deal done. Thank you so much to Josh and the finance vehicle I wanted. I can’t thank them enough for going over and above for what it took to get my deal done. Thank you so much to Josh and the finance guy!!! Very greatful Bill Canfield More
by Willie
Employees Worked With
Josh Delphia
March 25, 2023
Don't buy from here! ! Horrible customer service, I bought a car from there and I bought the car because they are awesome tires. And when I received my car they had taken ! Horrible customer service, I bought a car from there and I bought the car because they are awesome tires. And when I received my car they had taken off the tires and gave me BALD TIRES. And the air sensors would not work. So they had me come to check them out and I explained to them that I need new tires and sensors, so they told me to come in again and they will redo it. So I go to get my tires redone by them and I takes them 3 HOURS to do my tires. There is no reason it should have taken this long!!!! And they also gave me a key that's from Amazon. It's not even a regular jeep key, so I can't auto start my car or open the trunk using my key. More
by Mistyeyes494
Employees Worked With
Devin Angles
March 06, 2023
They claim to care about customers but that’s not the case we bought a 2016 Escalade and we live out of state and we’re told the vehicle had normal wear and tear but that was not the case. The cruise con case we bought a 2016 Escalade and we live out of state and we’re told the vehicle had normal wear and tear but that was not the case. The cruise control does not work the automatic running boards do not work the speaker in the back passenger seat is cracked there are chips missing in the dash and numerous other things that were not disclosed. When my husband called about these things he was told there was nothing they would do. We have to pay taxes to Register this vehicle in our state and can’t fix the issues how terrible of you to claim you care but won’t fix the problem?!? So we are stuck paying 4000 to register the car, probably 1200 or more for the steps and no telling how much for the cruise control I would’ve have paid 3000 more and for one without issues More
by Gary
Employees Worked With
Devin Angles, Conner Schoonover, Justin Murphy
February 23, 2023
Buying a car from here is the biggest mistake I could have made. I was promised that everything would be repaired and I went around it with a fine tooth comb with our salesman Gaige. He took pictures of have made. I was promised that everything would be repaired and I went around it with a fine tooth comb with our salesman Gaige. He took pictures of all the missing covers and sent them to the service guy Cody. I was leaving for a trip the day after we made the purchase so they told me to contact them when we got back so they could do the repairs. when we returned Gaige was no longer employed there so we were turned over to Cody in the service department. my 11 year old can find parts for a car that Cody "couldn't find". After months of dealing with the completely inept Cody, who not only insisted he couldn't find the parts needed, but when MY MECHANIC did find the part and called him saying "they are here we just need you to pay for them" he said to send them all back because he had them, but he did NOT. Then we were turned over to Devin, who now 6 months in wanted us to give the car back (that I had already had over $3000 in repairs done on by this point and over $900 of that was not covered by the warranty so I paid out of pocket.) and get me into something else. After still no progress on the repairs we contacted the BBB. at that point we were connected with their "operations manager" Pete. Pete promised us everything would be fixed and assured me multiple times parts were in only to drive all the way to the Cuyahoga Falls location and the parts weren't even there. He finally fixed and replaced most of what I was promised BUT refuses to even replace the key fob that was missing the valet key part. Instead he went and found a spare they had laying around and stuck it in my key fob. Its the key to SOMEONE ELSE'S CAR and doesn't even fit in my door. That doesn't even make any sense. Even the other guys working there agree that when you purchase a car it should come with at least one functional complete key, yet Pete doesn't seem to think the key to the car is a necessity and will just give you someone else's to fit the open slot so it looks like it's fixed. I warn you, DO NOT purchase a vehicle from these people. Every time I have had it at a mechanic in the last year and they have asked where I bought it, as soon as I answer they say "That was your first mistake. We hear that all the time." More
by Kali
Employees Worked With
Pete Newman, Cody Komazec
November 30, 2022
I worked with Jesse and let me tell you he’s one of the most genuine and respectable salesman I’ve dealt with thus far. I traveled from Seattle Washington to purchase this Q7, and they made the experience most genuine and respectable salesman I’ve dealt with thus far. I traveled from Seattle Washington to purchase this Q7, and they made the experience very pleasant. You best believe I’ll be purchasing my next vehicle from them. More
by Ismail Mohamed
Employees Worked With
Jesse Bauer
October 05, 2022
3 of 5 stars. I purchased a vehicle recently. During the pre sale the customer service was fantastic! Upon flying to Akron from NC to pick up the vehicle there wer I purchased a vehicle recently. During the pre sale the customer service was fantastic! Upon flying to Akron from NC to pick up the vehicle there were some condition issues that were not could not be seen in the photos. I asked the salesman Javier (brought me the car on his day off so hats off to him) to have someone reach out to me to discuss the issues that were noticed during the pickup process. Its been over 48 hours and no one has been in touch with their "exceptional" service as stated on their site. Just expected someone to reach out and unfortunately no one has. So it appears that once the sale is done, so is the customer service. Just stating facts so anyone reading this can make a decision for themselves. Thanks again Javier! More
by syd2316
Employees Worked With
Javier
