Premier Subaru of Fremont

Caveat Emptor. Buyer Beware. My windshield wiper fluid light came on, so I brought my car in for the regular 6K mile service. After the service, the service Buyer Beware. My windshield wiper fluid light came on, so I brought my car in for the regular 6K mile service. After the service, the service advisor, Dylan, came over to where I was seated in the lounge, and he walked with me to the payment desk where he waited while I paid the lady at the desk. He didn't mention anything communicated by the mechanic to him. Not one peep about anything wrong with my car. Again, not one peep about anything wrong with my car. I drove off after paying and less than five minutes later, the windshield wiper fluid light came back on! I drove back to the dealership and let Dylan know. He said that he would take my car to the back to top off the windshield wiper fluid. I told him that I wanted to see if the windshield wiper fluid had been topped off myself. I was extremely insistent on seeing this for myself. Dylan popped open the hood of the car because I insisted on seeing what was going on under the hood. It didn't look like the windshield wiper fluid had been topped off completely. Dylan went off to get either water or windshield wiper fluid, and then he topped it off completely. I noticed something very visibly conspicuous under the hood - it looked like cotton and twigs (like an extremely large nest). I asked Dylan what that was, and he said that he had no clue. I had never seen anything like it before, and I was surprised that the auto mechanic didn't mention anything about this nest thing to Dylan (and then Dylan to me) before I left the dealership for the first time that day. I was upset that the windshield wiper fluid hadn't been topped off completely. I wanted to know why the mechanic hadn't done their due diligence i.e., topped it off completely... and also why the mechanic hadn't mentioned anything about that strange large thing that looked like a cotton and twig nest. I was visibly upset about this, and Dylan took me to his computer and showed me (on his computer screen) that the mechanic had indeed mentioned that there were some issues with my car. There was nothing specific on the computer screen about a nest under the hood. Well, Dylan didn't mention any of these issues earlier (that he pointed out on his computer screen after I returned to the dealership to complain about my windshield wiper fluid light coming back on again) when he came over to the lounge where I was seated (just before I left with my car for the first time). Not even while he waited while I paid the lady at the payment desk. Again, not one word mentioned about a nest before I left the dealership for the first time. I left the dealership for the second time that day, extremely frustrated because of this poor communication and negligence (some of this absence of communication can be attributed to the mechanic and some to Dylan). I took my car to two other dealerships to get a second and third opinion (totally complimentary by both dealerships - that was nice of them!). The service advisors/mechanics at both dealerships said that the large thing with cotton and twigs was a rodent's nest. Both service advisors/mechanics mentioned that rodents like warm car engines in the winter. Both service advisors also mentioned that the rodent or rodents likely chewed on and damaged the windshield wiper sensors. Whoa! Both service advisors/mechanics said that my car had a coolant leak. One of the mechanics was nice enough to pick up the rodent's nest (he had gloves on) and toss it in the trash! So, shouldn't I be informed by the dealership where I paid good money for maintenance, that there's a rodent's nest under the hood of my car? That rodent could have chewed and destroyed many more important sensors, wires, and cables under the hood of my car. Shouldn't the problems on the computer screen have been discussed with me in person? By having a face-to-face conversation with me in the lounge about: 1. what's wrong, 2. what needs to be fixed, 3. details about how much it'll cost to fix everything, and 4. when the next available appointment is to fix everything? That is, a face-to-face conversation with me about all of this (rodent nest, chewed out sensors, and the coolant leak - which the other two dealerships mentioned) before I left the dealership for the first time on that day? Dylan sent out an e-mail message to me about the issues that he pointed out on the computer screen. Well, I didn't even notice that e-mail message until many days later because it went into my spam folder! More

Service Representative clearly explains the issues and give us the closest time for the service completion. Service has been so good give us the closest time for the service completion. Service has been so good More

Getting appointment was easy, dropping off vehicle was smooth. Once inside; personnel greeted professionally. Enquired and explained everything. Offered Complementry Car Wash. Pick up was also offered aft smooth. Once inside; personnel greeted professionally. Enquired and explained everything. Offered Complementry Car Wash. Pick up was also offered aftyer the service is done. More

Fantastic service quick and efficient. Comfortable waiting area Good updates on my vehicle. Nice and pleasant employees Comfortable waiting area Good updates on my vehicle. Nice and pleasant employees More

Subaru Premier staff are very helpful, they will assist you properly and the service is excellent. you properly and the service is excellent. More

I purchased my car from Fremont Subaru and have had excellent service for more than three years. excellent service for more than three years. More

I was very pleased with the help I received from Dan Fuller and the salesman (I believe his name was "Min") who helped me select and buy a Forester. I was happy with the explanation and instruction I g Fuller and the salesman (I believe his name was "Min") who helped me select and buy a Forester. I was happy with the explanation and instruction I got after purchase regarding all the bells and whistles on the new vehicle. It will take some time to get used to all the new features and to master them. But, I thought the dealership team (including the young lady who helped with the contractual documents) was first rate. More

Initially I visited Fremont Subaru to test drive, and possibly purchase, a used 2019 WRX. If it wasn't for the awesome sales team and help from an incredible Salesman named Ming Liu, I wouldn't have even possibly purchase, a used 2019 WRX. If it wasn't for the awesome sales team and help from an incredible Salesman named Ming Liu, I wouldn't have even purchased the new 2022 WRX. After my purchase, a few minor issues came up. Thanks to the amazing help and assistance from a Customer Relations Manager named Dan Fuller, who went ABOVE AND BEYOND to assist me, the issues were addressed and I was able to continue keeping/appreciating my purchase. If Dan Fuller hadn't stepped up to the plate and righted the wrongs, I would have ended up with a different vehicle and experience. Thank you for taking care of me and helping me get my dream car! More

Last week I went to Subaru to test drive - 2022 outback limited trim. Met with a dealer and went in. He opened his computer and searched one of them and told me its around 40k so if you lease it will be ar limited trim. Met with a dealer and went in. He opened his computer and searched one of them and told me its around 40k so if you lease it will be around 800 per month. I told 'ok'. Then he asked me "Would you be able to afford it? "[The way he was looking at me with a teasing smile, i felt really bad]. I told if I am not then why I am asking for it. [It was so unprofessional, insulting and ridiculous question.] However, I controlled my anger or frustration and said him politely could you please arrange the car for test drive. And also told why are you asking me if I can afford or not. He responded that he want to check if that is in my budget. I responded that it does not make sense. What is your budget and can you afford is two different statement. Then he locked his computer, put his hands in his pocket, got up, looked away and told me looks like you are not planning to buy. So we look for somewhere else. I felt more insulting and asked to be very sure that - "Are you asking me to leave?" He said : "Yes" I have no clue what was his problem. Why he behaved so rudely. I would rather go 40 miles to buy a car from different Subaru dealer than this. This is the worst experience. Do not go to this dealer. They are unprofessional and rude. More

Service Reps, Sid & Jay, are tops! They are caring, friendly, patient, polite, & best of all, go over & above, the paperwork process! Other personnel need to work on better & clear c They are caring, friendly, patient, polite, & best of all, go over & above, the paperwork process! Other personnel need to work on better & clear communication. They also need to follow through on customer updates. I recommend all personnel should be aware of what car warranty coverage entails & options available to a customer if and when a loaner car or towing is needed to make a customer’s experience pleasant, instead of upsetting! I recommend personnel focus on using a calming tone of voice & learn how to phrase information in a caring manner, even when a customer wish or request can’t be accommodated. Overall, Premier Subaru of Fremont, is made positive only when I personally interact with Sid & Jay! Thank you. More