Premier Subaru of Fremont

In May 2023 I ordered a car that was to arrive two months later. This included a dealer discount. One month later, I found out that the salesperson no longer worked at the dealership and the car was never or later. This included a dealer discount. One month later, I found out that the salesperson no longer worked at the dealership and the car was never ordered. The sales manager told me that they could not offer the dealer discount they quoted and that the car is now more expensive because they had to order a 2024 model, even though it is the exact same car with no new features for the new model year. The new quote was more than $1,200 over the original quote that I received. I consider this poor customer service at best and potentially deceptive business practices at worst. I do not recommend working with this dealership. More

They replaced my 2017 Outback transmission under warranty. It didn’t cost me anything. They supplied me with newer Outback cars while mine was being repaired. Gave me weekly updates. Excellent cust warranty. It didn’t cost me anything. They supplied me with newer Outback cars while mine was being repaired. Gave me weekly updates. Excellent customer service. More

Worst Subaru dealership to do business with. The sales consultant Ming claimed to be a “manager” is very unprofessional, very rude, made fun of my 18 year old daughter job at a fast food restaur The sales consultant Ming claimed to be a “manager” is very unprofessional, very rude, made fun of my 18 year old daughter job at a fast food restaurant in a very rude way. More

The service was good and Sid the service representative was very helpful, pleasant and kept me up to date/ was very helpful, pleasant and kept me up to date/ More

Very kind and good professional. No more to say. good is good, don't ask why! No more to say. good is good, don't ask why! More

Caveat Emptor. Buyer Beware. My windshield wiper fluid light came on, so I brought my car in for the regular 6K mile service. After the service, the service Buyer Beware. My windshield wiper fluid light came on, so I brought my car in for the regular 6K mile service. After the service, the service advisor, Dylan, came over to where I was seated in the lounge, and he walked with me to the payment desk where he waited while I paid the lady at the desk. He didn't mention anything communicated by the mechanic to him. Not one peep about anything wrong with my car. Again, not one peep about anything wrong with my car. I drove off after paying and less than five minutes later, the windshield wiper fluid light came back on! I drove back to the dealership and let Dylan know. He said that he would take my car to the back to top off the windshield wiper fluid. I told him that I wanted to see if the windshield wiper fluid had been topped off myself. I was extremely insistent on seeing this for myself. Dylan popped open the hood of the car because I insisted on seeing what was going on under the hood. It didn't look like the windshield wiper fluid had been topped off completely. Dylan went off to get either water or windshield wiper fluid, and then he topped it off completely. I noticed something very visibly conspicuous under the hood - it looked like cotton and twigs (like an extremely large nest). I asked Dylan what that was, and he said that he had no clue. I had never seen anything like it before, and I was surprised that the auto mechanic didn't mention anything about this nest thing to Dylan (and then Dylan to me) before I left the dealership for the first time that day. I was upset that the windshield wiper fluid hadn't been topped off completely. I wanted to know why the mechanic hadn't done their due diligence i.e., topped it off completely... and also why the mechanic hadn't mentioned anything about that strange large thing that looked like a cotton and twig nest. I was visibly upset about this, and Dylan took me to his computer and showed me (on his computer screen) that the mechanic had indeed mentioned that there were some issues with my car. There was nothing specific on the computer screen about a nest under the hood. Well, Dylan didn't mention any of these issues earlier (that he pointed out on his computer screen after I returned to the dealership to complain about my windshield wiper fluid light coming back on again) when he came over to the lounge where I was seated (just before I left with my car for the first time). Not even while he waited while I paid the lady at the payment desk. Again, not one word mentioned about a nest before I left the dealership for the first time. I left the dealership for the second time that day, extremely frustrated because of this poor communication and negligence (some of this absence of communication can be attributed to the mechanic and some to Dylan). I took my car to two other dealerships to get a second and third opinion (totally complimentary by both dealerships - that was nice of them!). The service advisors/mechanics at both dealerships said that the large thing with cotton and twigs was a rodent's nest. Both service advisors/mechanics mentioned that rodents like warm car engines in the winter. Both service advisors also mentioned that the rodent or rodents likely chewed on and damaged the windshield wiper sensors. Whoa! Both service advisors/mechanics said that my car had a coolant leak. One of the mechanics was nice enough to pick up the rodent's nest (he had gloves on) and toss it in the trash! So, shouldn't I be informed by the dealership where I paid good money for maintenance, that there's a rodent's nest under the hood of my car? That rodent could have chewed and destroyed many more important sensors, wires, and cables under the hood of my car. Shouldn't the problems on the computer screen have been discussed with me in person? By having a face-to-face conversation with me in the lounge about: 1. what's wrong, 2. what needs to be fixed, 3. details about how much it'll cost to fix everything, and 4. when the next available appointment is to fix everything? That is, a face-to-face conversation with me about all of this (rodent nest, chewed out sensors, and the coolant leak - which the other two dealerships mentioned) before I left the dealership for the first time on that day? Dylan sent out an e-mail message to me about the issues that he pointed out on the computer screen. Well, I didn't even notice that e-mail message until many days later because it went into my spam folder! More

Service Representative clearly explains the issues and give us the closest time for the service completion. Service has been so good give us the closest time for the service completion. Service has been so good More

Getting appointment was easy, dropping off vehicle was smooth. Once inside; personnel greeted professionally. Enquired and explained everything. Offered Complementry Car Wash. Pick up was also offered aft smooth. Once inside; personnel greeted professionally. Enquired and explained everything. Offered Complementry Car Wash. Pick up was also offered aftyer the service is done. More

Fantastic service quick and efficient. Comfortable waiting area Good updates on my vehicle. Nice and pleasant employees Comfortable waiting area Good updates on my vehicle. Nice and pleasant employees More

Subaru Premier staff are very helpful, they will assist you properly and the service is excellent. you properly and the service is excellent. More