Premier Chevrolet of Carlsbad

Not dealers fault. ..but takes a day for diagnosis to send to HQ and back before they can tell you exhaust problems... Tech should have a snap on code reader to diagnose ..but takes a day for diagnosis to send to HQ and back before they can tell you exhaust problems... Tech should have a snap on code reader to diagnose faster. Once I authorized the repairs..they didn't start the repair for 24 hrs....could easily be a four hour process. More

I came 1 hour before closing on June 14th and I was ready to walk out and not purchase anything. I spoked with Kaila for the costco.com price program. She told me to ask for a Costco representative when I ca to walk out and not purchase anything. I spoked with Kaila for the costco.com price program. She told me to ask for a Costco representative when I came in. However, no one knew I was coming. Kaila didn't informed the reps. However, Juan Ochoa saved the day. He was polite, patient, and very helpful. His professionalism won me over (he's handsome too, lol). To make a long story short I ended up purchasing a car that night. Thank you Juan and Premier Chevrolet. 😊 More

Service Advisor Don did an exceptional job walking me through the service needs for my 2019 Tahoe prior to a scheduled trip to Utah. I felt comfortable with his knowledge and experience that would ensur through the service needs for my 2019 Tahoe prior to a scheduled trip to Utah. I felt comfortable with his knowledge and experience that would ensure confidence in the maintenance performed. It keeps me coming back. More

The dealership and employees in the service department are great. Fernando was attentive and is a great asset to the dealership. The AI phone system is a disaster. I spent one hour attempting to reach the are great. Fernando was attentive and is a great asset to the dealership. The AI phone system is a disaster. I spent one hour attempting to reach the service department without success. I will not service my car or think of Premier Chevy until this system is fixed or replaced. Simply a horrible customer experience. More

I always receive excellent customer service from all employees. Quick, quality service every time. 100% satisfied!!! employees. Quick, quality service every time. 100% satisfied!!! More

Don Olson is my long time service rep, he always does a great job taking care of my Corvette's service needs. great job taking care of my Corvette's service needs. More

Friendly and informative service! Great service team who care about customers! Quick with repairs too! Solid experience! Great service team who care about customers! Quick with repairs too! Solid experience! More

I took my 2019 Chevy Tahoe to get service a couple of days ago. I was help by Carlos Salazar when I dropped off the vehicle. Everything went fine. Customer service wasn’t bad however when I came back to days ago. I was help by Carlos Salazar when I dropped off the vehicle. Everything went fine. Customer service wasn’t bad however when I came back to pick up my vehicle I was told that they wanted to charge a 3% processing fee on any credit card. I had told him that I’ve been to the location many times before and they have never charged me this fee. I told him that I did not want to pay that fee that according to the California Civil Code Section 1748.1 prohibits retailers, including service providers, from imposing surcharges on customers who choose to pay with a credit card, it also allows retailers to offer discounts to encourage payment by cash, check, or other means. After that his demeanor change completely they didn’t charge me the 3% and when I was done a said thank you and tried shaking his hand, and he only stared at me like if I was a problem customer. No problem I don’t need a hand shake or your rude customer service. Well, I guess if they like to make their customer feel bad because they didn’t pay illegal service fee. I’m happy to take my business to Escondido of Chevrolet although farther to do my house I called them to see if they charge that illegal fee of 3% service charge and they told me they do not. The customer service and customer experience was terrible to say the least. On a happy note employee, Jaden brought my vehicle to me was extremely professional and courteous. I kind of wish he was the guy at the desk. Perhaps I would come back. Great employee! I hope someone finds this helpful Sincerely Gus Lopez More

I really appreciate the great customer service on the service side. Everyone was great. I definitely will be going back. Thanks thank you for the great service. service side. Everyone was great. I definitely will be going back. Thanks thank you for the great service. More

Service is great but 2hrs for a oil change is to long even with appointment. But it's a dealer. even with appointment. But it's a dealer. More