Premier Chevrolet of Carlsbad

Nathan did a great job. Very happy with the experience with him, the sales manager and finance guy. Would return for my next vehicle Very happy with the experience with him, the sales manager and finance guy. Would return for my next vehicle More

I had a great experience working with Jaden during my car-buying process. Buying a car is pretty stressful and overwhelming, but Jaden was patient, helpful, knowledgeable, responsive at all hours of the car-buying process. Buying a car is pretty stressful and overwhelming, but Jaden was patient, helpful, knowledgeable, responsive at all hours of the day (if not his team members were very helpful), honest, kind, and easy to work with from start to finish. He adapted his communication style to my method as I was very busy and couldn't answer the phone as much. He worked hard to return my calls even after hours as we were working through the paperwork, he answered my all of questions even if it involved asking others to confirm, helped me understand the vehicle, the process, and where to go when I needed help (even after the car purchase), and made me feel supported without being pushy. He even answered my partner's call when my partner needed to handle things given the short timeline and I had a lot going on. Even as we were purchasing the vehicle, I saw some smudges and I really appreciated his professionalism, kindness, and follow-through throughout the process. It felt like he genuinely wanted to help me find the right car, tried to get me what I wanted out of the car buying experience with a lot of work behind the scenes, and make the experience as smooth as possible. Jaden was able to do what no other dealership in the area could do. I want to thank Jaden for making such a big purchase feel much more manageable, for getting me the car of my dreams, and doing something no other dealer could do. I’d definitely recommend working with Jaden! More

My salesman, Chandler, went out of his way to help with the entire process. I would recommend the dealer to everyone. the entire process. I would recommend the dealer to everyone. More

I had a very disappointing experience with this service center. My vehicle has been in their shop for 4+ days, and I have received little to no communication regarding its status. Despite multiple attem center. My vehicle has been in their shop for 4+ days, and I have received little to no communication regarding its status. Despite multiple attempts to reach out, I was not provided with clear updates, timelines, or explanations for the delay. This level of service is unacceptable, especially when a customer depends on their vehicle for daily life. The lack of transparency and responsiveness shows a serious issue with customer care. I would strongly recommend improving communication and setting proper expectations for customers. At this point, I cannot recommend this service center. I hope this review encourages management to take this issue seriously and improve their processes. More

Place rocked, quick and straightforward! Thanks so much for the Truck! Brian and Jose were a pleasure to work with! Thanks so much for the Truck! Brian and Jose were a pleasure to work with! More

These dealers will sell you a car without brakes if they could: I purchased a vehicle from Premier Chevrolet of Carlsbad that was represented as "safety inspected." Within minutes of driving it, multiple could: I purchased a vehicle from Premier Chevrolet of Carlsbad that was represented as "safety inspected." Within minutes of driving it, multiple safety-critical systems failed, including the airbags and seatbelt systems. I immediately contacted the dealership. Initially, I was told to simply drive the car back. After repeatedly explaining that the airbags and seatbelt systems were not functioning, the response changed--but not in a way that solved the problem. Instead, I was told I had two options: "You can either choose to drive it up here or you can tow it... beyond that there is nothing more I can do." At the same time, they acknowledged the seriousness of the issue: "Because it is a seatbelt and airbag (safety) concern, service does not recommend that you drive it." So to be clear: they knew the vehicle was unsafe to drive, but still suggested I could drive it back anyway. At no point did they offer a refund or take responsibility for selling a vehicle with critical safety defects. Instead, the burden was placed entirely on me to deal with a car that was not safe to operate. This is not a minor inconvenience--this is a vehicle with non-functioning airbags and seatbelt systems being sold as "safe." If a dealership is willing to let a customer leave with a car in this condition and then refuses to take responsibility, you should seriously question what their "inspection" actually means. If you value your life or that of your loved ones, stay far away from Joey and Premier Chevrolet of Carlsbad. I'll see you guys in court. More

Horrible service apparently mechanics can't perform a basic smoke test for evap testing. I had to have it redone at another place with a competent mechanic who found it after an hour test whereas here th basic smoke test for evap testing. I had to have it redone at another place with a competent mechanic who found it after an hour test whereas here their mechanic I don't even know if he actually did the smoke test kept guessing the wrong part instead of making sure. Adriana told me that if I didn't want to pay for diagnostic I should just google the parts needed and call it a day More

Experience was so great we bought 2 vehicles. Chris understood our wants and quickly made it happen. Chris understood our wants and quickly made it happen. More

As always, never a dissatisfied appointment. These guys are great and I am very happy to have them service my truck. These guys are great and I am very happy to have them service my truck. More

Everyone was very professional and listened to what we were looking for in a vehicle. Not pressure and felt as if we were family. were looking for in a vehicle. Not pressure and felt as if we were family. More