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Premier Chevrolet of Carlsbad

Carlsbad, CA

4.5
307 Reviews

5335 Paseo Del Norte

Carlsbad, CA

92008

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Showing 307 reviews

April 18, 2024

So friendly. Fast and helpful. Fernando was great!! I will be back. They saved me some money More

by lisamgunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Apr 22, 2024 -

Premier Chevrolet of Carlsbad responded

Hello there, we're glad to hear you found our staff was so friendly and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

April 17, 2024

I received friendly service from the staff and the appointment set up was very easy. They kept great communication all the time. More

by febrespa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Villalobos
Apr 18, 2024 -

Premier Chevrolet of Carlsbad responded

Hi Febrespa, thank you for your kind review; we are happy to pass along your comments to the team! Thank you again for leaving us this response!

April 17, 2024

Adriana is always great to work with. She keeps me updated during any appointment. Thanks More

by Jlr8984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Apr 18, 2024 -

Premier Chevrolet of Carlsbad responded

Hello there, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2024

Great people. Good service. Everything costs money. So I probably would have gotten the same answer at other dealers. But they wanted $195 to check out a weird cre More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don
Apr 18, 2024 -

Premier Chevrolet of Carlsbad responded

Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

April 16, 2024

I have taken my Chevy in to this service department three times without the problems being resolved and my check engine light is back on and my service lead “doesn’t know what’s wrong”. The entire service de More

by batch004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos, Tanner, Summer
Apr 16, 2024 -

Premier Chevrolet of Carlsbad responded

Hi there, it's upsetting to hear that your experience was anything but stellar. We would like an opportunity to make this up to you. If you are willing, please reach out to Thomas Moncayo at tmoncayo@premierofcarlsbad.com so we can work towards a resolution.

April 16, 2024

Friendly staff and clean waiting area, except for urine smell in the carpet in the small toy room. More

by Stilllovemissgdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Apr 16, 2024 -

Premier Chevrolet of Carlsbad responded

Hello there, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for taking the time to let us know how we can improve.

April 16, 2024

My service person went above and beyond with his service. Very professional and even jumped in to help wash my truck. More

by doug970
Recommend Dealer
Yes
Employees Worked With
Fernando
Apr 18, 2024 -

Premier Chevrolet of Carlsbad responded

Hello there, we're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!

Apr 18, 2024 -

doug970 responded

It was a great experience. Everyone was very professional

April 15, 2024

Fernando was very pleasant and knowledgeable. I was only in there for 1 hour for a checkup oil change and rotation great service More

by sandy. stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Apr 16, 2024 -

Premier Chevrolet of Carlsbad responded

Hello Sandy, we're glad to hear you found our staff was so knowledgeable and friendly! We can't wait to see you again, have a great day.

April 13, 2024

Adriana is amazing, top customer service and overall communication, thank you very much Premier Chevrolet of Carlsbad More

by felipe.bonas05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Blas
Apr 15, 2024 -

Premier Chevrolet of Carlsbad responded

Hi there, thank you so much for your review! It was our pleasure to assist in any way we could! Feel free to reach out to us if you need anything. Have a wonderful day.

April 13, 2024

Routinely sends overpriced service estimate for work not needed. I don’t trust them. Weseloh did not do that. It’s part of the Premier culture to be deceptive. More

by Carmendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanner. Nice guy trained in slam pricing. $350 for spark plugs.
Apr 15, 2024 -

Premier Chevrolet of Carlsbad responded

Hello there, we regret to hear that your experience with us was not a more positive one. Please contact to Thomas Moncayo at tmoncayo@premierofcarlsbad.com when you have an opportunity, and we will be more than happy to try and turn your experience around.

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