Premier Chevrolet of Carlsbad

What a waste of time! When talking to the individual at check-in who never introduced himself ( remains nameless ) When reviewing my list of concerns he then informs me th When talking to the individual at check-in who never introduced himself ( remains nameless ) When reviewing my list of concerns he then informs me that it’s a TWO day wait before my car will even reach a technician for diagnostics. I asked why would you have an appointment only to have a lead time of two days to see a tech? He responded with that’s just how we get you in the queue. Who is able to be without transportation for a minimum of TWO days?! This location clearly can’t handle the volume of vehicles coming through. I also had an issue with my factory tires and was sent here by Michelin to have them inspected. They wanted to charge me their hourly rate to inspect them. Yeah right! They don’t realize that if the issue was in fact confirmed by the tech Michelin would in fact be paying them to replace them. I won’t be returning to Premier Chevrolet for any future service needs. More

the people here were amazing kind and flexible they sold me on a yes and i couldn’t be happier. me on a yes and i couldn’t be happier. More

The service department at Premier is, in my opinion, top notch. They work with me to stay within my budget and keep my vehicle running in tip top shape. I appreciate the communication and straight talk I r notch. They work with me to stay within my budget and keep my vehicle running in tip top shape. I appreciate the communication and straight talk I receive. More

Manager believes their service technicians are “entitled to make a mistake.” My mind was blown! After waiting 3 hours for an oil change with an appointment, I noticed one of my rims was missing a lug nut an to make a mistake.” My mind was blown! After waiting 3 hours for an oil change with an appointment, I noticed one of my rims was missing a lug nut and every other lug nut and each rim area holding the lug nut were completely scratched. Apparently they didn’t know how to take them off without scratching them. Each rim coast of $500!!! If you don’t have the right tool, don’t do it!! They also told me we brought the car in with a nut missing which was a complete lie. They took no responsibility for the mistakes and the service manager actually said they were entitled to make a mistakes. It’s so wrong it’s unbelievable. Never have I ever experienced such terrible and damaging service. Never again!!!! More

Service department is a joke. Made an appt for a minor oil leak on a ZL1 that I purchased at this dealer new in 2022, then when I arrived, was told it would be at least 3 days jus Made an appt for a minor oil leak on a ZL1 that I purchased at this dealer new in 2022, then when I arrived, was told it would be at least 3 days just for a diagnosis. No loaner or rental car was offered. Three days later, I was told by the service advisor that the problem had something to do with the exhaust manifold and that a part (GM 21992620) had been ordered and the car would be ready "hopefully" by midweek the following week. I checked the part number and it's a exh manifold gasket. No way on earth this can be related to an oil leak! I challenged the svc advisor about this and she said that's what the tech has ordered and that she is unable to reach the tech that day (Friday 4/25). I asked for rental car (svc cntrct should provide one if the veh needs to be kept overnight) and was told there were "none available". Asked to speak with the Service Manager and was told she's "gone for the day and won't be back until Monday". Asked for her cell number and was told I couldn't have it. Asked to speak to the dealership Director of Fixed Operations and was told he's gone for the weekend, won't be back in until Monday. General Manager and was told they don't have one. Asked to speak to "any" manager and was told the only manager would be the sales manager and he won't be able to do anything for me. Asked to have a Chevrolet district or regional service manager contact me and the service advisor said that she has no idea who that would be and recommended that I call Chevrolet (Corp) customer service and was given that number. As a former Service Manager/ Director of Fixed Ops at a major brand dealership, I can say that this service department is the absolute worst. Avoid it at all costs! More

Felipe, at Premier Chevrolet was beyond professional. We were not met with any of the unpleasantries you'd expect in the car buying experience. Everything was clear, concise with options to help navigate We were not met with any of the unpleasantries you'd expect in the car buying experience. Everything was clear, concise with options to help navigate the process. Absolutely would recommend Felipe and Maria in Finance. Great Team! More

Great experience. I knew the vehicle I wanted that was at the dealer. Eric was great to work with and had great customer service. I knew the vehicle I wanted that was at the dealer. Eric was great to work with and had great customer service. More

Sales process and financing was smooth, but post sale service is not what I am use to. Additionally I see the same car being sold at other dealers much cheaper. Oh well... live and learn service is not what I am use to. Additionally I see the same car being sold at other dealers much cheaper. Oh well... live and learn More

Just trying to buy a car and they add on $3,995 in “dealer preinstalled added equipment” to the MSRP. A bunch of crap I don’t want and don’t need. Two other dealerships in Orange County are not addin “dealer preinstalled added equipment” to the MSRP. A bunch of crap I don’t want and don’t need. Two other dealerships in Orange County are not adding this to the purchase. Hard pass. More

Horrible customer service and zero fault to fix a problem (that is easily fixable). I won’t be going back over a $20 coupon. I told the service advisor about my coupon prior to service, he decided to cas (that is easily fixable). I won’t be going back over a $20 coupon. I told the service advisor about my coupon prior to service, he decided to cash me out to early without using my coupon. Then wouldn’t discount it. Sorry to say you lost a customer over $20 and rude staff. Good luck with your business. Michael (760)660-xxxx. (If you really care - call me) More