Precision Chrysler Jeep Dodge Ram

Great Salesman, but customer service is lacking by Dealer Leased a 2018 Jeep Compass. Probably one of the best, low pressure salespeople I ever dealt with, however the customer service skills of this dealersh Leased a 2018 Jeep Compass. Probably one of the best, low pressure salespeople I ever dealt with, however the customer service skills of this dealership suck. Prior to leasing, I was doing research on the Jeep website (The National website for Jeep, not this dealer's local website). When you look at the build and price section of the Jeep Compass to build a vehicle you are told that the UConnect 3 with 5 Inch Display comes standard with Sirius XM Satellite Radio. I was also told at the Dealership that the Jeep came with satellite radio, and also actually had a brochure inside the vehicle welcoming me to my 1 year subscription of satellite radio and to enjoy it. Long story short, after delivery of the vehicle, come to find out the vehicle does not have satellite radio, nor is it even capable of receiving the satellite radio. You would think the dealer would know their own product, and Jeep would not put brochures in cars not so equipped. Jeep actually admitted the mistake of saying satellite is included in the UConnect 3 with 5 Inch display, and removed the statement from their website. You would think this is a simple problem for the dealer to resolve, but their best option was for me to go buy an external satellite receiver and run wires all over my car. I can only imagine this same issue has happened to tens of thousands of other people and hopefully we can get a class action suit going against Jeep, but this post is about the Precision Dealership, and not Jeep. You would think the dealership would offer to swap out radios, or give me a couple hundred bucks for misleading me, but nothing, they would rather lose a customer and any possible referrals that customer may have. So in summary, the dealership does not know their product at all, and could care less about you once you take delivery of your vehicle and they get your money. However, Anthony Ciasulla is a nice, friendly salesman who is easy to work with, besides for not knowing his vehicles very well. His boss on the other hand, must be a real xxxxxxx. More

Service Brian was Rude and Threatening To the presidents of Dodge I would just like to inform the head authorities about my experience at the Dodge dealership in the past 24 hours. I drop To the presidents of Dodge I would just like to inform the head authorities about my experience at the Dodge dealership in the past 24 hours. I dropped off my Dodge 350 Dooley at the Dodge dealership in Butler between 4 and 4:30 yesterday afternoon for an oil change I picked it up between 6:30 and 7 AM today I immediately got in and drove away 5/6 miles to my home so I could go to work upon exiting my truck I immediately noticed huge scratches on the driver side back fender & the wheel’s Chrome rim was touching the rubber of my tire, and the rim was scraped and damaged, Making it dangerous to drive, it was bad so I called up the Dodge dealership who practically told me that because you “drove it off the lot is not their problem”, so I called the Dodge dealership back to speak with somebody else. I was connected to Brian who came on the phone I’m guessing he is the head of the butler Dodge dealership. I explain the situation to him, then he became belligerent next he was very very rude told me that I drove my truck too fast and said I must've done it myself and if I was to call the police that he would turn it around and file a claim for fraud damage claim done towards me which really upset me to the point where I was crying and he hung the phone up I called my friend, he was with me when I dropped off my truck and picked it up who then got on the phone to Brian Who proceeded to tell him the same thing only without the threat of pressing charges against me for “False claim” but then proceeded to tell him that I, Penny, was allowed to be on Butler Dodge dealership property again, with that was said I went to the police department in Butler; because I had already called them. after the first phone call. But after my conversation with Brian, which was very upsetting. I went and filed the complaint against Dodge for Damage to Personal Property. Meanwhile I cannot go to work today because my truck is undrivable due to the incident at Dodge. Tomorrow, I am supposed to use the truck to drive 6 professional show horses to Pennsylvania for a horse show that are owned by my clients, which may result in a loss of wages and possible accounts because of this Incident. Now have to try and find another truck. My truck is unusable! Can you please help me resolve this issue as it is a little Trumatic right now thank you. Penny More

New 2107 Wrangler Purchase I just purchased a new 2017 Jeep Wrangler JK Unlimited Sahara from Precision Jeep Chrysler Dodge Ram and I have to say that it was the BEST car buying I just purchased a new 2017 Jeep Wrangler JK Unlimited Sahara from Precision Jeep Chrysler Dodge Ram and I have to say that it was the BEST car buying experience I’ve ever had!!! My sales consultant Brian B and the sales manager Joe L made me feel extremely comfortable and didn’t pressure me into any decisions. The “mom and pop” atmosphere and friendly/knowledgeable employees surpassed my expectations by far. The worked with me and set me up with a phenomenal deal and financing package. I highly recommend Precision Jeep Chrysler Dodge Ram!!! More

Great Team Went to purchase a new JL. Contacted Temara through the online portal. Made an appointment and was introdoto Jose. They found me the exact model and o Went to purchase a new JL. Contacted Temara through the online portal. Made an appointment and was introdoto Jose. They found me the exact model and options and beat everyone else’s pricing and even found better financing. They are first class and treated me very well. Don’t hesitate to reach out to Jose. More

Great dealerships We had a great experience at this dealership. Anthony our salesman was excellent! He was patient and was taking his time making sure we explored all We had a great experience at this dealership. Anthony our salesman was excellent! He was patient and was taking his time making sure we explored all our options. He was honest and made sure we were 100% satisfied and all our questions and concerns we answered. I would absolutely recommend this dealership and to go see Anthony More

Brian Pangione goes above and way beyond!! Brian Pangione was not only professional and knowledgeable at what he does, but was also extremely honest which is rare in today's day and age. I los Brian Pangione was not only professional and knowledgeable at what he does, but was also extremely honest which is rare in today's day and age. I lost my key fob in my car and after 3 days of tearing apart my car I was over it and beyond frustrated!!!... When I met Brian and I explained to him the story he said listen give us a chance to find the key and if we can't then let's discuss options. The key was found and the moral of the story was he could have just said I needed a new fob with programming fee but instead he cared and helped. Most people would not have cared and would have just taken the easy way out. Brian your professionalism, knowledge and more importantly honesty was very much appreciated. Thank You More

Great, efficient and competent service department. I have visited the Precision Jeep service department several times in the last two years, for warranty and other service. Each time I found the serv I have visited the Precision Jeep service department several times in the last two years, for warranty and other service. Each time I found the service to be professional, expedient, friendly and competent. Would definitely visit Precision Jeep in Butler, NJ, when looking to purchase my next vehicle. Henry J. More

Review My family has purchased several cars from John. He was very helpful when t came to purchasing my first jeep! I would definitely recommend going to Jo My family has purchased several cars from John. He was very helpful when t came to purchasing my first jeep! I would definitely recommend going to John! More

Car buying John Leonhard is the best sales person to go to! He made my car buying experience extremely easy. He was super nice and extremely helpful! John Leonhard is the best sales person to go to! He made my car buying experience extremely easy. He was super nice and extremely helpful! More

Excellent salesperson!! Jasmine made the car buying experience a very pleasurable one. No high pressure, just simple an easy!! Dealership small, with very personalized servic Jasmine made the car buying experience a very pleasurable one. No high pressure, just simple an easy!! Dealership small, with very personalized service and great prices!! More