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Power Ford

Albuquerque, NM

4.8
1,760 Reviews

1101 Montaño Rd NE

Albuquerque, NM

87107

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1,760 Reviews of Power Ford

August 12, 2023

Nice friendly staff honest n listen to what I need or needs to b done More

by gilson.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Montoya, Justin Bent, Darren Francisco, Destiny Nuanes
Aug 21, 2023 -

Power Ford responded

Thank you, Gilson, for your wonderful five-star review! We're happy our staff was friendly, attentive, and listened to your needs. Providing honest service that meets your requirements is our priority. We appreciate your kind words and thank you for choosing us. We look forward to serving you again in the future! –Matt

August 11, 2023

Overall the experience was a positive one. 3 days was a bit long to complete the work. I scheduled a month out. My expectation is you’d have technicians available to complete the repairs in le More

by Railboss73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Francisco
Aug 21, 2023 -

Power Ford responded

Thank you for your positive five-star review! We're glad to hear that your overall experience was positive. We apologize for the extended timeframe, and we appreciate your feedback. We'll use this information to improve our scheduling and service efficiency. Your insight is valuable, and we hope to serve you again in the future. THANK YOU for choosing us! –Matt

August 10, 2023

The dealership is good, there is always room for improvement. Laurie is great at the service counter More

by Nbchavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kline
Aug 21, 2023 -

Power Ford responded

Thank you for your five-star review! We appreciate your feedback and continuous support. We're glad to hear that Laurie provided great service at the counter. We'll keep striving to improve and provide the best experience possible. Thank you for choosing us! –Matt

August 10, 2023

Anne and Jon in the Moblile Servive offered excellent customer service and execution of job More

by Lpi167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mobile service, Mark Appel, Anne Galke
Aug 21, 2023 -

Power Ford responded

Thank you for your five-star review! We're delighted to hear that Anne and Jon from our Mobile Service provided you with excellent customer service and executed the job well. THANK YOU for choosing us, and we look forward to assisting you again in the future. –Matt

August 10, 2023

Excellent customer service. Very respectful individual who handled all my customer service needs. thank you again. Power ford More

by alecscogin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wayland, Katie Kline, Elijah Lucero
Aug 21, 2023 -

Power Ford responded

Thank you for your wonderful five-star review! We're delighted to hear that you received excellent customer service from our team. Meeting your needs and providing a positive experience is our priority. THANK YOU for choosing Power Ford, and we look forward to serving you again! –Matt

August 10, 2023

The service department was awesome! I highly recommend Mark (advisor). I was able to schedule my visit online and Mark made sure I was updated with what was going on with my car. More

by Terri M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Appel
Aug 21, 2023 -

Power Ford responded

Hi, Terri – THANK YOU for your fantastic five-star review! We're thrilled that our service department, especially Mark, gave you an awesome experience. Efficient online scheduling and timely updates are important to us. We appreciate your recommendation and thank you for choosing Power Ford. We look forward to assisting you again in the future. –Matt

August 10, 2023

I had a great experience. Destiny was my service advisor and she was great to work with. More

by spritz.rubato-0y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Nuanes
Aug 21, 2023 -

Power Ford responded

Thank you for your wonderful five-star review! We're happy you had a great experience with Destiny. We'll make sure to pass along your kind words. Your satisfaction means a lot to us, and we look forward to serving you again. Thank you for choosing us! –Matt

August 05, 2023

The staff do not do what they say they will do and are not customer focused but only interested in the sale. I ordered a Mustang Mach-E at the beginning of March and it arrived damaged in early July. I More

by Tom C
Purchase Time
Recommend Dealer
No
Employees Worked With
Justin Bent
Aug 21, 2023 -

Power Ford responded

Tom – We communicated upfront that we cannot guarantee indoor placement for every vehicle—otherwise, everyone would request it. While we aim to cater to customer requests, it's not always feasible. It sounds like there were some communication gaps, and we acknowledge that. However, expecting special treatment under the guise of standard service can lead to unrealistic expectations. We'll note your feedback, but a balanced perspective is important.

August 01, 2023

Good prices. Friendly staff. Staff goes above and beyond to help with your purchase. Will definitely recommend to friends and family. More

by twinnana09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassandra Sanchez
Aug 09, 2023 -

Power Ford responded

Thanks for your review and feedback! Your choosing Power Ford is a BIG deal to us! If we can do anything for you, please reach out. We ❤️ being your Ford dealer! #MyFordDealer –Matt

July 24, 2023

The service department is fantastic. The amenities offered to customers in both the sales and service departments are very good. My only issue was with my initial car buying experience. More

by CRaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie (last name unknown), sales, needs 5 stars. Brittany Waddelton needs 10 stars. , Adam Traub, Brittany Waddleton
Aug 09, 2023 -

Power Ford responded

Thanks for your review and feedback! It’s our pleasure to serve you. If we can do anything for you, please reach out. We ❤️ being your Ford dealer! #MyFordDealer –Matt

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