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Posner Park Chrysler Dodge Jeep Ram - Service Center
Davenport, FL
250 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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250 Reviews of Posner Park Chrysler Dodge Jeep Ram - Service Center
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February 27, 2019
Dishonest and shady! I bought 2 oil change package from them a while ago, I went today for my second prepaid oil change. they waited until my car was done and then told me I bought 2 oil change package from them a while ago, I went today for my second prepaid oil change. they waited until my car was done and then told me that the package that I purchased had expired and that I owe them $82 for oil change to my 4 cylinder Chrysler 200. I had to pay or they wouldn't give me my car keys, they also had a police car parked right outside. More
by samtony1981
Employees Worked With
Front Desk
January 26, 2019
Terrible service for my 2015 Dodge Ram 1500 I made an appointment for my truck to have it serviced and vehicle recall fixed on January 23rd 2pm. I waited over 2 hours for the vehicle and the on I made an appointment for my truck to have it serviced and vehicle recall fixed on January 23rd 2pm. I waited over 2 hours for the vehicle and the only thing gotten done and completed by 4:10 pm was an oil change. They never addressed my recall repair. When I made the appointment I said I would wait for the service to be done and I was told it would take about 90 minutes to complete. I had another personal appointment at 4;30 the same day and I asked if it would be completed by 4 pm meaning oil change and software upgrade. I was told I should have it completed by 3:30 or 4pm the latest. Needless to say it didn’t happen. They said I need to reschedule another appointment. I did but not with posner park dealership! They lost a customer.. More
by Chopp
Employees Worked With
Other Employees :
Jackie had nothing to do with my service. While waiting I was looking at new trucks she was very polite and seemed to try and sell me a new truck. She took the time to give me information I needed to decide on new or keep my truck.
January 19, 2019
Good service I love the service they provide and they are always friendly. I bought a 2014 Toyota Camry the car is excellent love it and the price was good. I love the service they provide and they are always friendly. I bought a 2014 Toyota Camry the car is excellent love it and the price was good. More
by Nurita
January 02, 2019
Wasted my time! I had a 3:30 p.m. oil change and didn't get out of there till 5:00 p.m.!! I wasted a better part of my day. I had a 3:30 p.m. oil change and didn't get out of there till 5:00 p.m.!! I wasted a better part of my day. More
by Dan28
January 01, 2019
Quality Service and Friendly Staff Took my Pacifica Hybrid in for oil change, tire rotation and to take care of a recall notification. All was handled within 90 minutes. The customer lo Took my Pacifica Hybrid in for oil change, tire rotation and to take care of a recall notification. All was handled within 90 minutes. The customer lounge is comfortable offering WiFi, TV and a coffee station. Stephanie and the rest of the service staff I encountered were very friendly and knowledgeable. I will return for future service needs. More
by ShelleyH
Employees Worked With
Stephanie
December 27, 2018
Poor Service Dept customer service. STAY AWAY! 2003 Ram 2500 rattling when clutch engaged. Posner Service Dept estimate $2,000. They replaced the clutch and all related bearings 21,000 miles ago! T 2003 Ram 2500 rattling when clutch engaged. Posner Service Dept estimate $2,000. They replaced the clutch and all related bearings 21,000 miles ago! The truck only has 95,250 miles total on it. Only two possibilities, bad parts or bad labor. Either way, the customer should not have to pay twice for the same job within 21,000 miles, even after five years. This truck has not sat idle. I use it regularly, just not very many miles. I expect to pay something, but not the full amount again after only 21,000 miles. Technician and Service Advisor were nice, they don’t have anything to do with adjusting the price. That is the managers job, Arsenio, who was not pleasant to speak to and offered nothing, he only expects me to pay the full amount for a second time for the same job. He didn’t even offer to supply new parts at his cost, which would cost him nothing out of pocket, or to reduce the labor costs at all. No help and with a poor attitude. Terrible customer service. After reading all the other bad reviews about him and this service dept, I don’t know how he keeps his job. I will do the job myself or have another shop do it. I’m never going to Posner Dodge for service or to buy a new vehicle. I have always brought my vehicles to dealers because mostly you can trust them because they usually care about their reputation. Posner Dodge obviously does not care about their reputation or their customers. Only reason I gave two stars instead of one is they did waive the diagnostic fee because they know that this situation is not right and they don’t really believe I should have to pay full price again for the same work. Not a very good reflection on Dodge either. I may have to look at Ford and Chevy for my next truck. More
by Rooster
Employees Worked With
Zach, Alsenio
December 27, 2018
Recommend I came down to Disney World for a vacation and my jeep was overheating and running hot. They took my car in and they gave me a loaner car to use while I came down to Disney World for a vacation and my jeep was overheating and running hot. They took my car in and they gave me a loaner car to use while I was on vacation. Made our family vacation STRESS FREE!!! Thank you Posner Park! More
by Katniss01
Employees Worked With
Stephanie
December 26, 2018
Best del Big shout out to the General Manager Paul Steel for being the best service provider in Posner park Dealership!He goes the extra mile to ensure you and Big shout out to the General Manager Paul Steel for being the best service provider in Posner park Dealership!He goes the extra mile to ensure you and your loved ones are in the best vehicles for safe travels on your road journeys.Over all just a Great Man! More
by themovinghero@gmail.com
Employees Worked With
Sanjay
December 07, 2018
Mechanics Destroyed My Car This is the worst place to get your vehicle FIXED. I have told my 5,000+ followers on social media DO NOT GO HERE . The customer servicer manager is u This is the worst place to get your vehicle FIXED. I have told my 5,000+ followers on social media DO NOT GO HERE . The customer servicer manager is unprofessional and a liar! I brought my car in to be fixed because of leaking water. I need a drivable car for work! They did a diagnostic and said the ONLY thing wrong was a radiator for $994. They said they fixed it, wrong. Drove my car home and it was smoking, called and they said DRIVE it back they would not tow it! I drove it and my car caught on fire, almost died from oncoming traffic, sheriffs helped me push it off the road. Had it towed and paid out of pocket. 2nd diagnostic, they said the hose broke because Chryler sent them a faulty part, they didnt admit to not fixing it correctly the 1st time. The 2nd diagnostic, the NEW problem was a water pump, timing belt, and a bunch of new parts! They said they fixed it. I drove it home and my car caught on 🔥 fire again!! I had to have it towed home because Arsenio said they will not FIX my vehicle unless I pay more $$. I got a 2nd mechanic look at the vehicle from somewhere else and I was told the hose they replaced the 1st time messed up my entire car! They keep changing their story of what's wrong because they cant admit that they did NOT fix my vehicle. When I texted Arsenio he lied to me and told me NOW my car has electrical problems, but I had 2 diagnostics from them and 1 from someone else and there is NO written estimate that says that. It doesnt explain why my car has been smoking and caught on 🔥 fire twice since they "FIXED" my vehicle! I've have had loss of wages! Oh and let me mention that I told them United Way was paying them to fix my vehicle completely so I can get to work to feed my family and I just graduated college. So basically they ripped of the nice charity and gave me back my car more broken, worse then I originally was!! The charity would not waste their funds to fix a few parts and the vehicle NOT drive to work! Oh let me mention they also ripped my alarm and NOW it doesnt work. THIS PLACE IS #1 WORST AND THE MEANEST SERVICE MANAGER EVER! I will upload all pictures, videos to this site. Its already on Facebook Live of my horrible experience. My followers listen to me too. The pictures are of the 1st time they said they "fixed " my vehicle, as you can see the hose is completely off. The other picture is my car smoking. More
by LoudSauce
Employees Worked With
ARSENIO
December 01, 2018
Oil change Jose got me in and out. He made everything perfect and in timely manner. I’m most definitely coming back to posner park for all of my vehicle servic Jose got me in and out. He made everything perfect and in timely manner. I’m most definitely coming back to posner park for all of my vehicle service. More
by Jadore@74
Employees Worked With
Jose.
