Posner Park Chrysler Dodge Jeep Ram - Service Center

TERRIBLE AND DISHONEST 2017 Charger took to Posner Park Dodge first 4 or 5 oil changes. Never once got a window sticker with the correct mileage, Oil on steering wheel mult 2017 Charger took to Posner Park Dodge first 4 or 5 oil changes. Never once got a window sticker with the correct mileage, Oil on steering wheel multiple times. Never once was a paper floor mat used. Service writers are rude and have a careless attitude, yet they all ask you to give them a 5 star rating at the end of your appointment. (Very unprofessional if you do good work you don't need to ask for 5 stars duh!!). Had them rotate the tires and the techs (if you can call them that) used a thick wall socket on the lugs and rubbed the paint off on my wheels. And finally the worst of the problems. After noticing the lack of quality on the first couple of oil changes, I became weary and started inspecting the engine to see if they actually changed the oil. Yes the oil was always new and clean, but when I looked at the plastic oil filter housing it still had dust all over it. Anybody that has ever changed oil on a vehicle knows it is almost impossible not to spill a drop or two of oil and have to wipe it up. But I gave them the benefit of the doubt that they were 100% perfect and did not have to wipe up the housing. Took it back for the last oil change and same results, there is no way they could be perfect every time, so I got my tools and opened the oil filter housing and yes oil spilled over the sides and I had to wipe a little up, thus cleaning/wiping the dust off of the oil filter housing. The filter in side was completely falling apart disintegrating. 20,000 miles and my oil filter had never been changed. I WILL NEVER GO BACK! Not for service or to buy another vehicle, and this includes Lake Whales Dodge and Winter Haven Dodge seeing how they are owned by the same crooks! More

Service Department I was met outside as soon as I arrived. Susan was very friendly, and had a great smile. She was very efficient, and knowledgeable. She made me feel li I was met outside as soon as I arrived. Susan was very friendly, and had a great smile. She was very efficient, and knowledgeable. She made me feel like my business was very important to the dealership. I've had some bad experiences in the past with with the service department. They sometimes made me feel like they were doing me a favor by talking to me. but I will always give credit when credit is due. The service department is much improved. Thank you to the service manager! Great job! More

Everyone was courteous, professional, and kind. I trust the people at this dealership and would definitely recommend them. They kept in contact with me to let me know the status of my vehicle and provided the people at this dealership and would definitely recommend them. They kept in contact with me to let me know the status of my vehicle and provided a courtesy vehicle while mine was being repaired. More

I really love the massage chair they have in there! Customer service was top-notch, they took the time to explain everything to me. Pricing was fair and consideration was given to future needs. Brittany Customer service was top-notch, they took the time to explain everything to me. Pricing was fair and consideration was given to future needs. Brittany was fantastic! More

Spare tire/Jack On Saturday Sept 28 I was driving on SR 60 when a lite came on the dash telling me that i had a problem with the right rear tire. the air pressure was On Saturday Sept 28 I was driving on SR 60 when a lite came on the dash telling me that i had a problem with the right rear tire. the air pressure was dropping. So i in the auto part store. tire was flat. So I opened the trunk and found that I don,t have a donut or a jack. xxxx. And I happy that my family was not by themself. well after two can of fix a flat and a plug the tire held enough air to get home.. then the dam air pump would not work. My xxxxx is why no dam spare or Jack. What if my family was on a trip and this Happend in the middle of the night and i was never told that there was no spare? More

Service was excellent fast and efficient. Brittney was very friendly and was very helpful in the process for a oil change. Thank you for your good service!! very friendly and was very helpful in the process for a oil change. Thank you for your good service!! More

Satiesfies customer. Happy with Vincent service I went to Posner Park dealership for oil change , Vincent was very helpful. He also recommend rotation on my tire, the work was done quickly by the fr I went to Posner Park dealership for oil change , Vincent was very helpful. He also recommend rotation on my tire, the work was done quickly by the friendly staff. More

Service Department I have been a few times for oil changes and tire rotations and they always get me in and out quickly. They are quick to correct any mistakes with a sm I have been a few times for oil changes and tire rotations and they always get me in and out quickly. They are quick to correct any mistakes with a smile. More

Fantastic service Brittany was great even got our Jeep back to us much sooner then we thought. I would definitely deal with her anytime. The service was fast and depend Brittany was great even got our Jeep back to us much sooner then we thought. I would definitely deal with her anytime. The service was fast and dependable More

Service Advisor. Susie, Pena. She's the best very professional and helpful. They did a great job on my car, very friendly staff. ( 5 Starts ) Thank You. Olin Susie, Pena. She's the best very professional and helpful. They did a great job on my car, very friendly staff. ( 5 Starts ) Thank You. Olinda R More