Posner Park Chrysler Dodge Jeep Ram

GM Insulting customers Long story short - Service Department does not pick up a phone calls nor return phone calls either. I dropped off my truck there for service and didn' Long story short - Service Department does not pick up a phone calls nor return phone calls either. I dropped off my truck there for service and didn't receive a call from them. I called them - no one picked up so I left a message. Nothing.... After 2 days I needed a truck to do a delivery and they told me that truck is not ready and if I want to get it - I have to pay $300 bill for diagnostics. I refused and asked for GM - when he came out - his name was Tony Reeves - he called me a Thief and told me to never come back. I was stunned together with other people in the room. This guy should be fired. I am not gonna let it go like this - planning to prepare legal actions being taken More

Service appointment was a waste of time This is a 2015 Town & Country, purchased at Posner Chrysler and still under warranty. We made a 10:00 AM appointment for four items: Oil change This is a 2015 Town & Country, purchased at Posner Chrysler and still under warranty. We made a 10:00 AM appointment for four items: Oil change Tire Rotation Problem with GPS showing blue at top -- making it look like we were driving into a lake End of shifter knob had fallen off When we made the appointment we indicated we would be waiting and were told it would take approximately 2 hours We arrived at 9:45 and were informed that if we wanted them to do the oil change/rotation it would be at least 1 1/2 hours before they could get started. We told them to skip those two items and proceeded to the waiting room. Two hours later our service adviser told us the vehicle was ready. We were told the problem with the GPS is that we were zoomed out too far so they could do nothing to fix it, and that they had to order the shift knob. The bottom line is that we wasted two hours and nothing was done with the car. PS. When the appointment ended we were told the shift knob would be in the next day and that we could just "stop in" to get it changed. One week later we were finally notified that the part had come in and that we would need an appointment to get it installed. So it begins again........ More

Sales Jackie went above and beyond to get me into a vehicle. I would recommend her and the dealer. I generally an 11. Next purchase will be with Jackie Jackie went above and beyond to get me into a vehicle. I would recommend her and the dealer. I generally an 11. Next purchase will be with Jackie More

is this thing on......? When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to To When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to Tony Reeves the GM. Thought, ok the GM is in charge and will make things right. Well, unfortunately, he failed too. He promised he would have his service manager call me and he would call me to ensure I got the service manager call. Neither happened. Another week later I finally got my car with a promise that they would ensure all was covered for my trouble. A few months later I'm getting invoiced for payments due for what Posner Park denied to pay. When I called Tony, he again goes MIA no return calls. I text the service manager who personally told me to loop him in if I ever needed anything.....guess what no answer from him either. I has now been 18 days since I requested an answer from the service manager. I have left two voice mails to the GM with no return calls and the service manager is also now ignoring me. I guess their mission statement truly is a lie because I have never been a valued customer even though I dropped a lot of money for a brand new car. To top it all off I have a service contract with them so I'm stuck having to go there. Tony Reeves you should be ashamed of yourself and your professionalism is a joke. I tried to do this with you in person so we could hash this out like adults. You left me no choice but to put this for everyone to see. More

Awful customer service Not worth the one star I am extremely upset with my first buying experience with this dealership. My husband and I went to this dealership knowing exactly what we wanted i I am extremely upset with my first buying experience with this dealership. My husband and I went to this dealership knowing exactly what we wanted in a vehicle, year make and model. They literally only needed to put a pretty bow on it and we would walk out happy customers. Knowing car buying isn't a 30 min process, we knew we would be there a couple hours. However, we were there sitting and waiting for them to close "their" deal for 6 hours and then some. Only to be given a vehicle that was not detailed before we left, (not that big of a deal), but had broken pieces to it such as a compartment in the rear floor board, the front fender on the driver side had come loose and was hanging once we got home from a short ride and the vehicle pulling to the right. (There was no way it was a low tire pressure issue-no sensors have gone off) Since it was not detailed the vehicle has had black smudge marks around it that our sales guy said would "buff off". I'm a mother of 2 that works very hard for my family and I do not have all the time in the world to waste miles on a 2016 vehicle to constantly drive back to your location to have you repair things on a 3 day old vehicle that our family just bought. When buying a brand new vehicle there is no expectation that it will already be broken, or have issues needing repairs . It isn't fair to say "well these things happen" per your sales manager -- because on a brand new vehicle from your dealership this should not happen. Not when the quality of your dealership name is on the line. And to tell me "you have a warranty up to 36000 miles we will repair it" is not enough. Need I remind you I bought this vehicle with 24miles on it from you on Saturday the 2nd and this should not be how you handle a paying customer with faulty equipment you sold me with a smile. We were told to bring the vehicle to have it repaired, my husband took time to bring it up to you just for you to tell him to bring it back another day. You not only inconvenienced him one day but will another day(also more miles on this brand new vehicle). I don't want you to simply repair a brand new vehicle I did not damage. This will be the last vehicle we purchase from this dealership. Sincerely A very angry, disappointed and upset customer! More

Stereotypical old school dealership. Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless I absolutely need to. More

Don't buy a car in this dealer I regretted it so much!! And specially don't buy any car at Posner chrysler dealer ....They think people money is joke... Service is poor I regretted it so much!! And specially don't buy any car at Posner chrysler dealer ....They think people money is joke... Service is poor More

Great down home experience! I felt like part of the family with Tony, Adrianna and the rest of the team. Thank you so much for the non typical car sales experience. I've bought I felt like part of the family with Tony, Adrianna and the rest of the team. Thank you so much for the non typical car sales experience. I've bought many cars and trucks over the years and I've never had an experience like this one. I can't say thank you enough! Highly recommend you guys and gals. More

Replace tail light and oil change Employees provided very Prompt attention to replacing a tail light after a mishap with a tree. Quick oil change. Very friendly and accommodating perso Employees provided very Prompt attention to replacing a tail light after a mishap with a tree. Quick oil change. Very friendly and accommodating personnel.Thank you for the quick service More

Great car buying experience Easiest car buying experience. Friendly dealers, they were helpful tried to get us the car we wanted instead of being pressured into something else. Easiest car buying experience. Friendly dealers, they were helpful tried to get us the car we wanted instead of being pressured into something else. I will definitely buy from them in the future. More