Posner Park Chrysler Dodge Jeep Ram

is this thing on......? When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to To When my car was in the shop for almost three weeks and I could not get anyone in service to call me with an update I went in to personally speak to Tony Reeves the GM. Thought, ok the GM is in charge and will make things right. Well, unfortunately, he failed too. He promised he would have his service manager call me and he would call me to ensure I got the service manager call. Neither happened. Another week later I finally got my car with a promise that they would ensure all was covered for my trouble. A few months later I'm getting invoiced for payments due for what Posner Park denied to pay. When I called Tony, he again goes MIA no return calls. I text the service manager who personally told me to loop him in if I ever needed anything.....guess what no answer from him either. I has now been 18 days since I requested an answer from the service manager. I have left two voice mails to the GM with no return calls and the service manager is also now ignoring me. I guess their mission statement truly is a lie because I have never been a valued customer even though I dropped a lot of money for a brand new car. To top it all off I have a service contract with them so I'm stuck having to go there. Tony Reeves you should be ashamed of yourself and your professionalism is a joke. I tried to do this with you in person so we could hash this out like adults. You left me no choice but to put this for everyone to see. More

Awful customer service Not worth the one star I am extremely upset with my first buying experience with this dealership. My husband and I went to this dealership knowing exactly what we wanted i I am extremely upset with my first buying experience with this dealership. My husband and I went to this dealership knowing exactly what we wanted in a vehicle, year make and model. They literally only needed to put a pretty bow on it and we would walk out happy customers. Knowing car buying isn't a 30 min process, we knew we would be there a couple hours. However, we were there sitting and waiting for them to close "their" deal for 6 hours and then some. Only to be given a vehicle that was not detailed before we left, (not that big of a deal), but had broken pieces to it such as a compartment in the rear floor board, the front fender on the driver side had come loose and was hanging once we got home from a short ride and the vehicle pulling to the right. (There was no way it was a low tire pressure issue-no sensors have gone off) Since it was not detailed the vehicle has had black smudge marks around it that our sales guy said would "buff off". I'm a mother of 2 that works very hard for my family and I do not have all the time in the world to waste miles on a 2016 vehicle to constantly drive back to your location to have you repair things on a 3 day old vehicle that our family just bought. When buying a brand new vehicle there is no expectation that it will already be broken, or have issues needing repairs . It isn't fair to say "well these things happen" per your sales manager -- because on a brand new vehicle from your dealership this should not happen. Not when the quality of your dealership name is on the line. And to tell me "you have a warranty up to 36000 miles we will repair it" is not enough. Need I remind you I bought this vehicle with 24miles on it from you on Saturday the 2nd and this should not be how you handle a paying customer with faulty equipment you sold me with a smile. We were told to bring the vehicle to have it repaired, my husband took time to bring it up to you just for you to tell him to bring it back another day. You not only inconvenienced him one day but will another day(also more miles on this brand new vehicle). I don't want you to simply repair a brand new vehicle I did not damage. This will be the last vehicle we purchase from this dealership. Sincerely A very angry, disappointed and upset customer! More

Stereotypical old school dealership. Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless Still waiting for a call back regarding them wanting more than double for a new manifold. Be an adult, and call me back. I won't be going back unless I absolutely need to. More

Don't buy a car in this dealer I regretted it so much!! And specially don't buy any car at Posner chrysler dealer ....They think people money is joke... Service is poor I regretted it so much!! And specially don't buy any car at Posner chrysler dealer ....They think people money is joke... Service is poor More

Great down home experience! I felt like part of the family with Tony, Adrianna and the rest of the team. Thank you so much for the non typical car sales experience. I've bought I felt like part of the family with Tony, Adrianna and the rest of the team. Thank you so much for the non typical car sales experience. I've bought many cars and trucks over the years and I've never had an experience like this one. I can't say thank you enough! Highly recommend you guys and gals. More

Replace tail light and oil change Employees provided very Prompt attention to replacing a tail light after a mishap with a tree. Quick oil change. Very friendly and accommodating perso Employees provided very Prompt attention to replacing a tail light after a mishap with a tree. Quick oil change. Very friendly and accommodating personnel.Thank you for the quick service More

Great car buying experience Easiest car buying experience. Friendly dealers, they were helpful tried to get us the car we wanted instead of being pressured into something else. Easiest car buying experience. Friendly dealers, they were helpful tried to get us the car we wanted instead of being pressured into something else. I will definitely buy from them in the future. More

Short memory Bought a new town and country on October. 20, 2015 3 days later I had to stop at the dealership, and the 3 deferent people I had delt with not one of Bought a new town and country on October. 20, 2015 3 days later I had to stop at the dealership, and the 3 deferent people I had delt with not one of them even new me . You would think after spending that kind of money at least one would remember me . Today I had to go the dealership to a new 30 day tag and they me wait for over an hour,and they wern't that busy ,so when I get ready to traditional again I won't be going to posner park they are very friendly until they get your money than they don't know you. More

Posner Park Chrysler Dodge Jeep Ram SABOTAGED MY CAR. My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the b My visit to Posner Park concerned an inoperative A/C system. No one came out to greet me when I pulled into the service drive. I had to go into the building and was delayed while the two service writers finished up a gossip session. The man who wrote up my service request had a sloppy and dirty appearance. He seemed annoyed that I came in. He did not listen closely to what I was saying and this delayed what should have been a simple process. They charged me a $100.00 diagnostic fee for the A/C evaluation. OK. I left the car there and they called me on the telephone later. Then they gave me an A/C repair quote of $1,700.00. This is a lot of money. I was not sure I could trust them because of the VERY negative impression they gave me. I did not agree to the repairs at that time because I wanted to get a second opinion. I picked up my car and drove home. The next morning I tried to use my windshield washer and to my surprise... IT DID NOT WORK! I looked into the problem and found that the insulation under the hood of my car had been pulled back, and both windshield washer nozzles had been broken off underneath the hood! I've been driving for over 40 years, and have NEVER had a windshield washer nozzle fail on me. I declined the expensive A/C repair and then BOTH my windshield washer nozzles break on their own? IMPOSSIBLE. The technicians at Posner purposely broke those windshield nozzles, probable because they were angry I did not get the repairs done. I also noticed a problem with my fuel gauge that I did not have when I brought the vehicle into Posner. While driving with plenty of fuel in the tank, the fuel gauge would drop to EMPTY and the low fuel alarm would light up. I discovered that they had STOLEN my perfectly good gas cap and replaced it with an old worn out cap. I purchased a new gas cap the problem disappeared! How STUPID are those guys to think I wouldn't figure out what happened? Did they think that I would not tell anyone about it? What kind of person would sabotage someone’s car like they did? The only conclusion I can come to is that Posner Park Chrysler is EVIL and CRIMINAL. What happened really angered me. The thought of going back to talk to the General Manager crossed my mind but I knew I'd be wasting my time. If the GM was any good this type of thing would not have happened in the first place. POSNER PARK CHRYSLER JEEP DODGE RAM ARE THE LOWEST FORM OF xxxx. I solved my A/C problem using super-sealer and recharging the system. It's been working fine for over a year now. You'd think they would have done that for the $100.00 I paid for the A/C evaluation. Instead, they were hoping to STEAL $1,700.00 from me for A/C repairs they were not really going to do! Stay far away from Posner Park Chrysler Jeep Dodge Ram of Davenport! I will be happy when those xxxxxxxx finally go out of business. More