Posner Park Chrysler Dodge Jeep Ram

BUYER BEWARE!!!!!!!!!!!!! Bought a brand new car from these people, within 2 days we had to bring it in for service. (During the first 42 days of owning this car, a full 24 we Bought a brand new car from these people, within 2 days we had to bring it in for service. (During the first 42 days of owning this car, a full 24 were spent in their shop!!!) After the THIRD visit, car driven less than 600 miles by us, we were forced to pay $1,400 for repairs that "are not covered under warranty"... WHAT??? And to add insult to injury, we opened the hood when we got home and found the repairs we had paid for HAD NOT BEEN DONE!!! When we complained, GM Tony Reeves actually had to nerve to ask us to "take it outside to resolve it"!!! These people are crooks and scam artists!!! AVOID AT ALL COST!!! More

great service STOPED AT DEALER WITHOUT AN APPOINTMENT FOR A WINDOW THAT WOULD NOT WORK, WINDOW WAS DOWN, SERVICE WRITER GOT US IN AND FOUND THE PROBLEM, HOWEVER THE STOPED AT DEALER WITHOUT AN APPOINTMENT FOR A WINDOW THAT WOULD NOT WORK, WINDOW WAS DOWN, SERVICE WRITER GOT US IN AND FOUND THE PROBLEM, HOWEVER THE PSSRT NEEDED WAS NOT IN STOCK IN THEIR STORE, FOUND NECESSARY PARTS AVAILABLE AT ANOTHER LOCATION AND GOT IT SENT OVER . THE SERVICE WRITER STAYED LATE AND THE MECHANIC ALSO STTAYD LAATE TO GET US ON THE ROAD AGAIN. WE REALLY APPRECIATED THEIR QUICK SERVISE AS WE WERE LEAING THE NEXT DAY ON A TRIP. More

Great service Thanks for all service team . Great service , we need to get more rewards or points program . Special discount . In general I love the place and alway Thanks for all service team . Great service , we need to get more rewards or points program . Special discount . In general I love the place and always visit . Regards More

best car buying experience This was the best car buying experience we have had at any dealer. Bruce jones was our sales rep and matt greenhow the sales manager. They were both This was the best car buying experience we have had at any dealer. Bruce jones was our sales rep and matt greenhow the sales manager. They were both great and worked hard to get us approved for a used car. We would highly recommend this dealer and sales consultant to our friends and family More

*sigh* We bought a new car in 2013 from this dealer and we purchased the optional extra car care protection. It gave us a few free oil changes and one set of We bought a new car in 2013 from this dealer and we purchased the optional extra car care protection. It gave us a few free oil changes and one set of brake pads, one battery, and a few other things. So every time we have gone in for an oil change which we have scheduled with their service department there is always an additional wait because people did not come in to work today. It can't be that every time we went for an oil change people called in or maybe it was just they knew we were coming. So we move to Vermont for a couple years and wind up having to take our car to a dealership in New Hampshire now there we got service that deserves five stars. I certainly wish we were there now. After finding yesterday that our car engine was not turning over we called their service department and they suggested we drive the car in. Starting the car was a mission and driving it was worse. The car has had the main display flickering and the power steering cutting off constantly. Okay so we get to the service department and say what the issue is and leave the car running, if the car gets turned off it won't be starting again without a jump, we make sure to let him know that the car is running. The first thing the service attendant says that it is going to be a long wait. Everything from the first line is negative we tell him that we have the extra service plan and he says he doesn't know about a service plan that was purchased at his dealership! He says he will replace the battery but it is really expensive. So we go into the waiting room and no one touches the running car that is sitting there for 20 minutes, not to move it out of the way or to put it in a spot to be worked on. Waste of time and gas going to try a different service department won't go here ever again. More

ASH IS 1 G DEALER W HELPED ME TROUGH THE SALE Was the best deal I ever had Mr, Hussein answer all my questions help me choose what I wanted, he went above and beyond did his best to please my need Was the best deal I ever had Mr, Hussein answer all my questions help me choose what I wanted, he went above and beyond did his best to please my need in the car purchase, I like to thank the dealer ship to have such a good employee. My best regards for the good job his performing. Thank you Again. Manuel and Sonia. More

BUYER BEWARE Upon hearing a strange noise and seeing a small fluid leak in the driveway in my 2016 Dodge Challenger I brought it up to the Posner Park dealership. Upon hearing a strange noise and seeing a small fluid leak in the driveway in my 2016 Dodge Challenger I brought it up to the Posner Park dealership. After having the car there from 7am-1pm they told me that this car that has less than 7000 miles on it needed: a new transmission, a new condenser, all new hoses and a few other things and were quoting me at $6,000.00. When I asked for a more thorough explanation of how the transmission could possibly be blown they were incredibly vague and insistent that I replace the transmission. Not liking what I was hearing, I drove the car (with a "blown transmission" mind you) 30 minutes up the road to the Clermont Firestone. There they inspected the car and told me that the condenser and 2 hoses did need to be replaced-however they could not understand why Posner Park Dodge would tell me the transmission needed to be replaced-as it was fine. Firestone quoted the repair at 1200. We ended up having the cars condenser and the hoses replaced as suggested by Firestone. THE CAR NOW RUNS GREAT. Unless you have an extra $4,800 laying around to give to this lying, greedy, cheat the customer at any cost dealership go anywhere else. Google maps says I am a 4 minute WALK from Posner Park Dodge. However I will be driving 30 minutes to Clermont anytime my car needs so much as an oil change. TL;DR They maliciously over quoted my repair by nearly $5000. More

Sold the Truck Out from under us and had no remorse! My wife and I drove 1 1/2 hours to get to Davenport to purchase a truck that we believed to be a good deal. When we arrived, we spoke to the General M My wife and I drove 1 1/2 hours to get to Davenport to purchase a truck that we believed to be a good deal. When we arrived, we spoke to the General Manager Tony due to a pricing issue from earlier in the day (they had a fixed price on the truck until I called and spoke to someone at the dealership and after I showed interest, the price rose by $1,000). He directed us to Adolf, a salesman, who took us for a test drive. When were arrived back from the test drive Adolf walked inside to get some paper he left inside and when he returned to take us inside to do the paperwork, he brought out another man whom he stated had just purchased the truck from him. We were flabbergasted and went in to speak to a manager. We were directed to speak to Matthew, the sales manager, and after we explained to him the issues, he said rudely, "ok?". Once again we were taken aback and after a few minutes of him saying that this happens all the time, my wife and I left very upset. About 1 1/2 hours later, I received a call from the Sales Manager Matthew who said that the man wanted to buy a car for himself and one for his wife but they couldn't come to a deal so the truck was available. I said I would call back and hung up. I then received three more calls over the next 15 hours and when I answered the third call I was given a different story by Adolf about why the truck wasn't purchased. This place has been terrible and not a single persons from the dealership ever said "sorry" or any version of it. I will never shop there again. More

GM Insulting customers Long story short - Service Department does not pick up a phone calls nor return phone calls either. I dropped off my truck there for service and didn' Long story short - Service Department does not pick up a phone calls nor return phone calls either. I dropped off my truck there for service and didn't receive a call from them. I called them - no one picked up so I left a message. Nothing.... After 2 days I needed a truck to do a delivery and they told me that truck is not ready and if I want to get it - I have to pay $300 bill for diagnostics. I refused and asked for GM - when he came out - his name was Tony Reeves - he called me a Thief and told me to never come back. I was stunned together with other people in the room. This guy should be fired. I am not gonna let it go like this - planning to prepare legal actions being taken More