Porsche Woodland Hills - Service Center

I just have to say that I have never received such impeccable service. From my service tech, Mario, the service dept rep that initially set up my appointment, follow up emails, to the entire staff ch impeccable service. From my service tech, Mario, the service dept rep that initially set up my appointment, follow up emails, to the entire staff checking on me while I was in the customer lounge waiting on my vehicle. You guys are A-1. More

Beautiful building. Mario, our service provider was great. I couldn’t be more pleased with his service. Thank you Mario, our service provider was great. I couldn’t be more pleased with his service. Thank you More

I like the service guys. Very polite and efficient. the service was fast and professional Very polite and efficient. the service was fast and professional More

Great communication regarding what my vehicle service needs were. Then service was rendered quickly and car was returned washed and clean! needs were. Then service was rendered quickly and car was returned washed and clean! More

Mario , delivers every time exceptional service ! I am very satisfied with all aspects of my experience at Woodland Hills dealership! I am very satisfied with all aspects of my experience at Woodland Hills dealership! More

The service dept is very well run and the writers are all very knowledgeable. Jacob the Service Manager, is always available for questions. The entire service team is very communicative. very knowledgeable. Jacob the Service Manager, is always available for questions. The entire service team is very communicative. More

Frank is terrific. Very engaged with the customer. Separately, I would say the car wash could have been better: windshield was not perfect like all else. The vid Very engaged with the customer. Separately, I would say the car wash could have been better: windshield was not perfect like all else. The video filmed and described by the technician is a great idea. More

very happy with all aspects of the service ,waiting area ,and personal touch a real pleasure to work with this dealership! i will highly recommend it to my friends. ,and personal touch a real pleasure to work with this dealership! i will highly recommend it to my friends. More

wonderful, helpful, efficient! Frank was personable and professional. Porter who took my car was great - and Daniella at coffee bar was amazing. Truly great experience. Frank was personable and professional. Porter who took my car was great - and Daniella at coffee bar was amazing. Truly great experience. More

The sales team is exceptional, but the service team needs improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle w improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle with the service department for a week with no resolution, despite the issue being under warranty and the resolution being known and recurring.. I wasted a significant amount of time going back and forth for the same problem that should have been resolved under warranty. Needless to say, it was very disappointing and quite frustrating. The part that was the most frustrating was "the kicking the can down the road" part. I am not sure if it was because the vehicle was not purchased there or some other reason, but the extent to which I had to endure to resolve the issue was unacceptable. The expectation, regardless of where the vehicle was purchased, should have been resolution and not deferred resolution, whereby the selling dealership had to place multiple calls to get this resolved with Woodland Hills. It should never have come to this, where the customer experience was impacted due to the lack of being proactive, poor responsiveness, and not being customer-centric. The issue was resolved in one day after a month. I am glad that my problems are now resolved, but it has eroded my confidence in the brand and its service department, as it should not have taken 4 weeks to resolve the issue I experienced. . More