Porsche Bellevue

I was interested in a 911 and was close to making a purchase but was met with a two-faced salesperson - Ron. He was accommodating at first, but once I asked more questions and expressed that I needed purchase but was met with a two-faced salesperson - Ron. He was accommodating at first, but once I asked more questions and expressed that I needed more time to think about it, he immediately became impatient and straight up rude. Truly unprofessional and would avoid at all costs. Take the extra drive to a different dealership. More

Terrible customer service. I am actually very unimpressed with how my fiance and I were treated today by Ron. Ron seemed nice online and at first, in-person so we came in to tes I am actually very unimpressed with how my fiance and I were treated today by Ron. Ron seemed nice online and at first, in-person so we came in to test drive the S6. We went on the test drive and came back and he seated us in the showroom and everything was going great. We started asking him questions and after about 30 minutes of back and forth he left us again to discuss amongst ourselves. My fiance brought up a few questions to me and the next time he came up to us she asked him one of the questions. This is when he clearly got frustrated and short with us. First off he didn't even answer her question and just jumped into the fact that we would need to decide if we wanted the car now or not at all since his financer was leaving. Not wanting to be pressured into a sale we said we would wait.. Now, we know a $40k loan may not seem like a big deal in a Porsche dealership but we had valid concerns to talk through and questions for him and instead of treating us nicely and trying to find out if the financer could wait a little longer he immediately said "You can see yourselves out" to us... I have never been treated like that before. It was aggressive and unwarranted when all we were trying to do was buy a car from your dealership. Then just about an hour after arriving home I got an email from him telling me that the car sold and that the buyer will be taking delivery of it tomorrow at 2:30. It's one thing to email me saying sorry but the vehicle has been sold. But why would he go out of his way to say something petty about the delivery time like that to me? Clearly Ron needs to be evaluated as a salesman because his actions were childish and unprofessional. More

Poor Experience at Porsche Bellevue This review comes from an experience I had back in December but still resonates because of the recent great experience I had with the dealership I cho This review comes from an experience I had back in December but still resonates because of the recent great experience I had with the dealership I chose over Porsche. The great service center at Land Rover Bellevue reminded me of the terrible experience I had at Porsche Bellevue. My husband and I went to Porsche to look at a used vehicle they had for sale. We started the process of buying by submitting our credit and received confirmation that this car would be held for us. We then received a call later that night saying that the car was sold to the next buyer. After asking how that could happen because I was given confirmation, the manager responded that he didn't know, would look into it, contact his GM the next day, and call me back. 2 days went by and I did not receive a call back. I wrote an email to the GM to explain my experience and was also not contacted back by this person. This dealership took our personal information of SSN for a credit check and then never contacted us again. I can't believe this dealership is able to do business like this. I contacted the BBB and even through that Porsche Bellevue failed to respond to me. This dealership is awful and in my opinion cannot be trusted. More

Got it right Needed a second key for my Cayenne and after a couple of issues and delays they went above and beyond to make things right. They provided a loaner, h Needed a second key for my Cayenne and after a couple of issues and delays they went above and beyond to make things right. They provided a loaner, hand washed my car and came through on price of the key and labor. They even repaired a small issue no charge. Very impressed. More

“That’s not my problem.” Have been a customer since 2009, they are now AutoNation owned, their service attitude now is "That's not my problem." Service manager Andrew did not Have been a customer since 2009, they are now AutoNation owned, their service attitude now is "That's not my problem." Service manager Andrew did not even bother to reply to voicemail, service representative Matt was frustrated that I would complain when he was not even "responsible" (Gabe, the original rep was out of town). Customer service on the level of a used AutoNation lot. Dealer is a poor representative of a great brand and great products. Very similar experience among multiple other Porsche owners I have known with this service department. Let Porsche USA know this dealer is terrible. More