Porsche Bellevue
Bellevue, WA
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I have always had a wonderful experience with the Porsche of Bellevue Service Department. They have always been incredibly responsive and helpful with all my needs and the quality of their work is outstandi of Bellevue Service Department. They have always been incredibly responsive and helpful with all my needs and the quality of their work is outstanding. It was difficult at first to get in via phone, but once you’re “in” you have a dedicated service advisor whom you can text anytime. Mine is Anastasia and she is wonderful. I recently had a challenging warranty issue with my 1-year-old Taycan 4S and Jamie Johannessen, the service manager stepped in to make sure things moved as expeditiously as possible. I am SO grateful for his personal attention. I HIGHLY recommend the Porsche of Bellevue Service Department. More
Always professional. Willing to help in any way. Missing my sales who sold me car. He was the best. Moved to Florida Porsched dealer. He did make a recommendation to Willing to help in any way. Missing my sales who sold me car. He was the best. Moved to Florida Porsched dealer. He did make a recommendation to whom I can contact. More
The brand ambassadors at Porsche Bellevue were amazing at helping me find the perfect car, and even at a distance. I researched cars from my home in Spokane and Rob W spent much time FaceTiming me to show m helping me find the perfect car, and even at a distance. I researched cars from my home in Spokane and Rob W spent much time FaceTiming me to show me the various Porsche car options available. Once I chose my car, the rest of the buying process was seamless with Porsche Bellevue. Both ambassadors I worked with have checked in with me to ensure that I am both happy and comfortable with my new purchase. I would buy from them again for certain. More
The delarship was fantastic even when I was not buying a Porsche from them. The people were very friendly and very helpful and knowledgeable. I felt you are very lucky to have Ron Rae working for you. He wa Porsche from them. The people were very friendly and very helpful and knowledgeable. I felt you are very lucky to have Ron Rae working for you. He was kind and not pushy or talk down to you. He is the word for customer service. He deserves a giant raise because of how he handles sales and respects his customers. Ron and I e-mailed each other about the car, and he was polite and patient, so, when I came to test drive the car, I was 90% sold already. Car dealers need more people like Ron. More
The transition to Auto Nation resulted in a noticeable degradation of service levels, especially when trying to set appointments on the web or over the phone. But over the past year I've noticed that the degradation of service levels, especially when trying to set appointments on the web or over the phone. But over the past year I've noticed that the level of service at the front end has really come up a notch. Nicole has consistently been a terrific service advisor: professional, attentive, friendly and communicative. BUT, it still takes an astonishingly long time to get my car through a service appointment. They had my car for 11 DAYS last visit, and 9 days before that. They don't seem organized back there, and never get work started on the day I drop it off. Similarly, the car is often not ready when I come pick it up, causing me to have to wait for 30-40 minutes at the dealership to get my car back. More
At first, they weren’t able to confirm/replicate the same issues I brought the car in for, which was a little upsetting. However, then Jordan gave me a call to better understand the issues and test drive the issues I brought the car in for, which was a little upsetting. However, then Jordan gave me a call to better understand the issues and test drive the car himself and was able to get the repairs completed. Once we got past that, they truly went above and beyond expectations. THANK YOU! More
Very professional! They went out of their way to answer any questions. It did take a bit longer to get the car than what they told me to start with. Facilities were They went out of their way to answer any questions. It did take a bit longer to get the car than what they told me to start with. Facilities were very clean and well kept. We enjoyed our experience. More