Pohanka Nissan of Fredricksburg

The sales deptment (Corey Applin) was terrific which is why I purchased my brand new Nissan Titan from them. But since purchasing the vehicle I have had nothing but problems with it and the service depar why I purchased my brand new Nissan Titan from them. But since purchasing the vehicle I have had nothing but problems with it and the service department. There have been numerous issues with the Titan and they have been unwilling to resolve most of them including two that were caused by them. The service dept is a joke with the exception of the service writers. My family has purchased many vehicles from them (14) and they won't be getting anymore of our buisness. More

First i have to say that this young lady made finding my car at Pohanka Honda stress free.I contacted her by phone after checking some cars on the web .She explained she was new at this but would try to ans car at Pohanka Honda stress free.I contacted her by phone after checking some cars on the web .She explained she was new at this but would try to answer my questions .We met at the dealer the next day. She had the cars she felt would fit my need and the price range .Devona told me how much she loves her work and it showed ,She made arrangements to get the car i brought and love to my home the same day .Thanks Pohanka for having people like Devona Hunter working with you .My sister will be visiting your store soon and i'm sure she will be buying a car. Sincerly, Bernie Morgan More

Solid dealership. I usually hate the new car buying experience but Pohanka and Corey change my opinion of that. Highly recommend. The finance department matched and gave me a better rate then I recei experience but Pohanka and Corey change my opinion of that. Highly recommend. The finance department matched and gave me a better rate then I received for the preapproved loan. Every thing was quick and easy More

I have always gone to Fairfax Virgina for purchasing and servicing my vehicles because of their good customer service. I own a 2007 Nissan 350Z convertible. I was having problems with my top and my low tire servicing my vehicles because of their good customer service. I own a 2007 Nissan 350Z convertible. I was having problems with my top and my low tire indicator light. I have never been to Pohanka before, but I decided to go because it was convient. As a leader in my profession, exceptional quality service is imperiative to the success of a business. I would like to give you constructive feedback regarding their service department: -I could not tell which desk to go to. There was at least 3 or 4 small desk with very busy associates attending to calls..etc. I stood there looking around to find where I should check in. No one acknowledged me until I approached Susan's desk. -My recommendation is for a reception desk with a greeter who will focus on recognizing the customer and escort the customer to the service associate. -Susan was very friendly, and had effectively communicated the plan of service for my vehicle. She directed me to the customer lounge and stated there was sodas and coffee for me while I'm waiting. -I was very impressed with the customer lounge! I expected to have to purchase a soda out of a machine, but I was delighted to see a refrigerator stock with drinks. The lounge was clean with comfortable seating. This attention to the small details like this makes a huge difference!! -While I was waiting in the lounge, I recieved a call that my father had been taken to our local Emergency Department for treatment. I told Susan my situation. She was very compassionate and helped to expedite my vehicle servicing. -Once my vehicle was finished, the gentleman who worked on my vehicle (unfortunately I can't remember his name)escorted me to my car. He provided me with accurate and direct communication regarding my vehicle servicing in a very professional manner. I definately felt he went above and beyond to ensure my vehicle was working properly!! It is evident that Pohanka is striving and targeting on opportunities for achieving greatest business results!! With your associates like those who have served me, Pohanka will achieve their goals!! Thank You, Kristin Rayman More

My experience with Pohanka Nissan was a pleasure and an enjoyment for me. From my first contact with Brenda via email and then over the phone to my finally meeting her was pleasant and a professional exper enjoyment for me. From my first contact with Brenda via email and then over the phone to my finally meeting her was pleasant and a professional experience. Brenda and the team at Pohanka made me feel comfortable and not pressured into making any decision that I didn’t want to make. I LOVE my new Murano !!!!! More

Why I rated this dealership with such a high rating,because there customer service is just phenomenal. The salesman that worked for me he was just the nicest man that I had ever met. Mr.Mackove rating,because there customer service is just phenomenal. The salesman that worked for me he was just the nicest man that I had ever met. Mr.Mackove went above and beyond to help me find a car that was perfect for me and that was in my budget. I would recommend all my friends and family members to Mr.Mackove he knows how to treat his customers. He is just an all around super salesman. More

My husband and I needed a second vehicle. With two kids in college and the economy, we did not know if we would be able to afford a brand new car. We have been to Pohanka Nissan in the past and decided to in college and the economy, we did not know if we would be able to afford a brand new car. We have been to Pohanka Nissan in the past and decided to go to them with our situation and see if we could work a deal. Jeff Crizer was the first person to greet us on the lot. We already had an idea which vehicle we wanted (Nissan Cube) and Jeff was knowledgeable of the vehicle and was most accommodating with test drives and answering our questions with respect to the Cube and other Nissan economy cars. My husband and I felt comfortable with Jeff and explained our situation. He was most understanding and worked diligently with us to get the price we needed. It was a pleasure working with him and I feel confident that he put our best interest in the forefront of the negotiations. Bottomline: He was able to get us into the new vehicle we wanted. Thanks Jeff; you are an asset to Pohanka Nissan. Lisa and Dan Jackson More

Pohanka has been very accomadating as for service, customer service, and seeing that I have transportation while vehicle is being worked on for me. When I can't afford the service package deals for s customer service, and seeing that I have transportation while vehicle is being worked on for me. When I can't afford the service package deals for servicing my car they work with me by breaking it down so I can afford the service being done at the time. Then I bring my car back for the remaining service, etc. It's really been very accomadating for my situation. They don't do any unnecessary service like most dealers have done to me in the past. I feel very confident that the work that is being done is good. No problems there. Susan has been so good to me with my vehicle that's what brings me back. Under normal circumstances I wouldn't feel at all confident in a dealership working on my car, but this dealership has been great from all aspects. I even bought my truck from them. Prices have been pretty affordable considering the work being done. I really appreciate everything! Thank you! Robin Aldo More

They were great. I got a great deal and everyone was friendly. Brenda was perfect, balancing being helpful with understanding our need to think it out and come to a decision. Matt really came through friendly. Brenda was perfect, balancing being helpful with understanding our need to think it out and come to a decision. Matt really came through for us and guided us through the copious amounts of paperwork. Nashaye handed us to Brenda when she knew she couldn't help us right away, which really tells a lot about the spirit of helping the customer first! Billy was not involved with the sale, but helped out in many of the little things (including entertaining my daughters and getting them balloons) that added to the experience. Jesssica helped us find the perfect protections and upgrades. GREAT TEAM! More

I went to this dealership to compare the Altima against the Mazda 6 and Toyota Camry. Fortunately I met with Frank MacKove as the available salesman. During the 5 day process (took me this long to be sure the Mazda 6 and Toyota Camry. Fortunately I met with Frank MacKove as the available salesman. During the 5 day process (took me this long to be sure on the deal), he was consistent, patient, courteous, professional and really held our interests in mind (despite not so discrete pressure from his manager). During the initial negotiations, when Frank did the ever-present car sales good-cop/bad-cop drama of 'consulting the manager,' I could easily hear (probably intentionally) the whining and arguing. I just didn't expect the paper-crumpling and F-bombs (not very professional). At the end of the day though, with Frank's help, I got the model I wanted at the price I hoped for. The lower score (4 vs 5) on the Quality of Work speaks to the car prep. Although I thought I was reading all the forms we signed, I do not remember signing the Delivery Checklist (but the signature is there). Several items on that list are checked off that either did not apply to the car or were not covered during the turnover (which of course makes me wonder about the other dealer inspections performed). It specifically says in two places that the car was full of gas, but there was less than half a tank. Not a big deal in the big scheme, just sort of bush league. Could be indicative of attention to detail. The Service Shop introduction and discussion of extras (paint protection, theft protection, etc) was courteous, professional and low pressure. One the other hand, the registration and extended warranty coverage options discussion was more painful. We received several not-so-veiled insults to 'our intelligence' in declining the packages. Bottom line - we're happy with the purchase and the important parts of the procees went very well! Thanks Frank! More