Pohanka Lexus Chantilly

Great price with exceptional customer service I was referred to Pohanka by a friend and boy am i glad! During a simple 15 minute call with Wes I outline the car of my dreams (mica blue RX 350) wi I was referred to Pohanka by a friend and boy am i glad! During a simple 15 minute call with Wes I outline the car of my dreams (mica blue RX 350) with the request of low financing. Within hours he found a 2014 left over that qualified me for 0.9% financing. DJ and John helped me get through the financing even fed exing the paperwork to a hotel due to my travel schedule. Since I'm an out of state busy working woman, I appreciated getting a cost below invoice without having to haggle. The best part was that DJ delivered the car to me at work demonstrating his dedication to customer service because it was the rainiest day ever. More

Customer Satisfaction Since we were interested in a Lexus and there was no Lexus dealer located close to us, we were introduced to Mickey Whitehead through another Pohanka Since we were interested in a Lexus and there was no Lexus dealer located close to us, we were introduced to Mickey Whitehead through another Pohanka dealer via phone and e-mails. We worked with Mickey for several weeks before actually meeting him in person. It was obvious from the start that he was genuine and honest. We were able to narrow our search down to a new ES350 with fewer features or a pre-owned one with the features that we were looking for. When we first visited his dealership and met him in person, we were able to select and drive home in our 2013 Certified Pre-owned Lexus as very satisfied customers. The only problem that we have had was receiving our title via Fed-EX. Mickey got involved and resolved the problem as if it was his own. I would recommend Mickey Whitehead to anyone interested in purchasing a Lexus. More

Mitch Buster - conscientious and trustworthy Mitch Buster is a conscientious and trustworthy service technician who works well with his manager (Kevin Murray) and his customers. When I recently Mitch Buster is a conscientious and trustworthy service technician who works well with his manager (Kevin Murray) and his customers. When I recently brought in my 2005 Lexus 430 for extended warranty and unrelated repairs, Mitch quickly set me up with a loaner car and over the next few days, albeit he was off on two of those days, Mitch called me daily with a status report until my car was ready for pick-up. Mitch is a true credit to Pohanka Lexus, as is his thoughtful and attentive boss, Kevin Murray. I feel that my car is in good hands when overseen by Mitch and Kevin. More

If you live in the DC metro area, buy your car here! This was my second experience buying a car from Pohanka. My wife and I bought her Lexus at Pohanka last year. We had such a great experience with th This was my second experience buying a car from Pohanka. My wife and I bought her Lexus at Pohanka last year. We had such a great experience with that sales process, that when it was time for me to buy another car, they were my first (and only) stop. I was in and out with my new car in under 2 hours (including the financing)! Mickey was great to work with - no pressure at all, very friendly and helpful. The financing team was just as good. I got the car I wanted, at the price that I was looking to pay. I have nothing but great things to say about Pohanka. I do not even live close to Pohanka. I live about 30 miles away from the dealership (no small distance in DC rush-hour). That being said, as long as I am living in the area, I will be buying all of my cars from them. More

Only deal with phone call I have been purchasing car via email many years. This dealer told me that they would not put pricing on email because it is not their business practi I have been purchasing car via email many years. This dealer told me that they would not put pricing on email because it is not their business practice. I didn't buy car from here. I purchased car from Lindsay Lexus with better deal. I would not recommend. More

thank you Mitch buster I can't say enough about the excellent experience I had at Lexus Pohanka service department. Mitch Buster, he went above and beyond helping me. You ar I can't say enough about the excellent experience I had at Lexus Pohanka service department. Mitch Buster, he went above and beyond helping me. You are the best and I am looking forward to doing business with you again. More

Always Great Service Always happy with my service. Staff and service is always first class. I worked with Jason Skidds today and as always I was not disappointed. Also Always happy with my service. Staff and service is always first class. I worked with Jason Skidds today and as always I was not disappointed. Also the Chantilly service center has a great waiting area. Plenty of comfortable space to set up and work or relax. Plenty of drinks and snacks to choose from. Thanks Lexus. More

Awesome Experience! My salesman, Susceel was amazing! It was meant for me to meet him and he sell me my new car! What a great dealership! Susceel was actually supposed My salesman, Susceel was amazing! It was meant for me to meet him and he sell me my new car! What a great dealership! Susceel was actually supposed to be off the day I visited the dealership. I believe he was there JUST for me! When I pulled onto the lot, he came out and greeted me with a friendly smile! He gave me his undivided attention from the time I arrived until I left. He did not pressure me, and there was no need to because I'm a four-time Lexus owner! Before I could settle in, he was closing the deal!!! Amazing! On top of the sales experience, I enjoyed talking to him; it was like talking with family! I've found my new car dealership!! As a principal of an elementary school, I have many teachers, parents, business partners, etc. who come through my school doors, and you better believe I will refer them all to Pohanka! I traded my baby blue RX350 for a baby blue ES because I wanted to get back into a car! Susceel helped me find the car I was looking for! If you want an amazing experience, please do yourself a favor and find Susceel at Pohanka Lexus in Chantilly!! You will NOT be disappointed!! More

Greed Internet sale of used car. Price agreed upon. Funds overnighted with tracking number. Took extra day to get there. Raised price by $1000 in the meanti Internet sale of used car. Price agreed upon. Funds overnighted with tracking number. Took extra day to get there. Raised price by $1000 in the meantime and sold the car to another party while my funds were in the mail. Didn't care plane ticket and hotel had already been paid for. Happy with having a F on www.bbb.org and continuing negative stigma of car dealers. More

Car Buying Experience at Pohanka Lexus of Chantilly I initially visited the Pohanka Lexus Dealership in Chantilly in January 2014. I had never previously owned a Lexus before, and during this early pha I initially visited the Pohanka Lexus Dealership in Chantilly in January 2014. I had never previously owned a Lexus before, and during this early phase of my car search, I wanted to seek the guidance of a Lexus expert to help facilitate my decision. I had the pleasure of meeting Qui Nguyen, one of the dealership’s leading sales consultants. Qui carefully walked me through the various models Lexus offers in order to best understand my preferences. There is a car that is perfectly tailored to each individual’s needs and personality. Qui shares this belief and educated me tirelessly as I continued my car search over the following months, making several return visits to this Lexus dealership. I want to make it clear that I continued coming back to Lexus because of Qui; his impressive command of the Lexus brand, and compassion for keeping the consumer’s best interest at heart are an altogether rare commodity in the automobile sales industry. Several months later, Qui matched me with a Certified Pre-Owned Lexus IS 250C, a gem of a car with impressively low miles and a rare color combination that was traded just a day before Qui contacted me. Upon arriving for my fourth or fifth trip to this Lexus dealership, I was treated as a member of the Lexus family, as Qui took precise steps to ensure my buying experience would yield a lasting impression on me. It is no wonder the Pohanka Lexus Dealership in Chantilly is rated number 1 in the entire United States … it is due to sales consultants like Qui Nguyen who take time to educate, advise, and motivate buyers. Gone are the days of pressure tactics aimed solely at generating revenue and commission. His is a style of the new era of expert sales consultants. Qui, I appreciate all you have done to match me with the car I love to drive every day and make me a Lexus loyalist. More