I came to Pohanka Lexus of Chantilly for the first time today for front brake replacement on my Lexus GX460. I came in and customer service was nonchalant. When my car was ready, the service representative did not come to inform me that my car was ready. I happen to notice it outside, so I proceeded to the reception.eventually, the service staff prepared my bill and II made a payment.I asked the cashier what to do next, she stated that I should just go outside, the key will be inside the car. I took my care and drove away. Thirty minutes later, my left rear tire blew out. I have never seen anything like this. I called immediately and the service representative placed me on hold forever. I persisted, and I was able to talk to someone, then the representative whose team serviced my car.He had no compassion, no courtesy. He kept telling me that they only dealt with the front brakes. They had nothing to do with the rear wheels. I asked to talk to the service manager. It was really difficult. At a certain point, all my calls to the representative went straight to voicemail.I went on the chat on the website to express my concerns about the incident. Then the service manager called me. He told me that they were not accountable for what just happened to the rear tire of my vehicle. He said I might have hit something on the road, which I told him did not happen., Then he stated that there was road work everywhere, and I might have hit a nail or something else. He offered no resolution,no standing behind their brand. I felt so disappointed that I took my Lexus to this dealership and I sat there in the middle of the Beltway with a broken car, which a few hours ago allowed me to drive to this location. I now have to miss work, then have the car serviced again elsewhere to understand what happened. Upon checking the tire pressure on all remaining tires, it was above 45 psi.I wonder if the tire pressure was checked out before they handed me the car. I do not know what to think. I believe this place is the worst Lexus dealership and the worst dealership I have ever been to. I take pride in performing regular maintenance on my cars. Never Have I left a dealership post maintenance and I have a serious problem with the car in the middle of traffic. I will not recommend this place to anyone who takes pride in proper and professional maintenance of their vehicle. Car maintenance is for safety.

Two Lexus from Mr. Qui Nguyen and Mr. Kirk Schwartz in two months. Can't thank them enough for a pleasant and easy experience. Great customer service and transparent pricing!

Worked out the purchase of a 2025 LS500 with Rick Praml. He said he would get the salesman to write it up. I made a plane reservation to pick up the car. The salesman, Mikail, sent me the paper work and the pricing wasn't what Rick and I agreed too. I suggested Mikail reach out to Rick to get the correct agreed upon pricing. Instead he just told me I didn't have to by the car if I didn't want it. What a crock! Buyer beware. Not sure about the dealership as a whole, but beware of these two if dealing with this dealership. Was able to cancel the flight, as it was within the 24 hour cancelation window.

Performed annual service the last two times. First was great, second they scratched two wheels. Nothing but excuses. Tried to blame us for everything. Very poor customer relations from service staff, service manager to the rude and insulting general manager. Absolutely unbelievable. Possibly since we did not purchase vehicle from them. We have had 2 Lexus, purchased from others dealers out of town. Will never set foot in a Pohanka dealership. I am sure some have good experiences, but reading other reviews, some of the same named staff treated us the same way. Very sad. I will be purchasing my next Lexus soon and would have bought it here, but no way after the interaction we had.

My third vehicle purchased from Nader Amirkabirian! He is professional and always a positive experience!!

Don’t bring your car here for service. I brought my 2024 Lexus RX350 for service one of their new staff Samira, doesn’t know much about car will help you. Their other staff won’t even help. They never call to update you about the car. My car was done the day before and the next day I had to call for an update and they said it was done the day before. This dealer will lie to you and will make lots of excuses. The service manager Albert that was suppose to call me never did. Don’t waste your time and bring your car here. Who knows if they actually do your service at all.