Pohanka Lexus Chantilly

Professional service experience on my Lexus I just wanted to take this time to thank Pohanka service department. The best service department I have ever delt with. What impressed me the most w I just wanted to take this time to thank Pohanka service department. The best service department I have ever delt with. What impressed me the most was not only how I was treated by Ms Moore , but seeing their interactions with the other customers while I was there. This service department definitely deserves to be acknowledged in a big way. Also they have very nice waiting area with massaging chairs. My kids loved it . More

Haseeb Hameed Asad is one of the best service advisor at this location. He is genuinely courteous and professional. I would love to go back to him for an advise o Asad is one of the best service advisor at this location. He is genuinely courteous and professional. I would love to go back to him for an advise on my cars next service needs. More

Professional Service I had the opportunity to work with Mr. Emil Short in the Service Department. Despite a difficult repair, which took my car off the road for some ten d I had the opportunity to work with Mr. Emil Short in the Service Department. Despite a difficult repair, which took my car off the road for some ten days, Mr. Short was always helpful, kept me informed about developments constantly, responded immediately to my calls and was unfailingly professional. I like this dealership a lot. The cars are great, but so are the people. I'll ask for Mr. Short next time the car needs to be serviced. More

Shane Tabit was essential to my used car buy! I recently bought a 2004 Lexus IS 300. Before completing the deal I sought out the expert advice of Pohanka Lexus Service. Shane Tabit was excellent I recently bought a 2004 Lexus IS 300. Before completing the deal I sought out the expert advice of Pohanka Lexus Service. Shane Tabit was excellent! He asked for the VIN and pulled the service records before I appeared for service. He carefully reviewed the recommended steps to bring my auto to excellent condition. He is responsible for recruiting me to the dealership for service. Wonderful and professional experience. More

Worst service experience ever Went to pick up my car after having work done. I called six hours earlier and was told the car would be ready. When I arrived at the service departmen Went to pick up my car after having work done. I called six hours earlier and was told the car would be ready. When I arrived at the service department, they could not find the car or paperwork. After 45 minutes,they found the car and pulled it around for pick up. Got into the car to find that glove box was completely removed! I was not having any work done on the glove box or the dashboard. Delayed another 30 mins while the glove box was re-installed. There was no explanation for why this happened. I have purchased several vehicles from Pohanka Lexus and we pay a premium price for the level of service they used to provide and to which we have come to expect. This experience was such a complete failure that we will have to think long and hard before we return. I'm currently in the market to purchase another vehicle for our daughter. I'd be hard pressed to give Pohanka another dime. They used to be a quality operation. It's just sad now. More

Great Service From the moment i was greeted outside by Ala Odeah to the time to pay at the cashiers desk, Ala was nothing but professional with me and is very knowl From the moment i was greeted outside by Ala Odeah to the time to pay at the cashiers desk, Ala was nothing but professional with me and is very knowledgable about Lexus. i will make sure to come and see him next tim i need service. More

Great service!!! I dropped my car off and was promptly greeted by Mike Feldmann and he was very delightful to work with, knowledgable and fair. I would recommend him i I dropped my car off and was promptly greeted by Mike Feldmann and he was very delightful to work with, knowledgable and fair. I would recommend him if you take your vehicle to Pohanka More

Not sure what goes here. The only negative was the wait before a service person checked me in. The department was disorganized and I stood waiting for a while waiting to check The only negative was the wait before a service person checked me in. The department was disorganized and I stood waiting for a while waiting to check in. Some of the service people were bickering over who would help another customer. Two others were occupied on a computer. No one even acknowledged me as I stood there. Once Mr. Earl came out from the back to wait on me, the service was excellent. If not for him, my rating for customer service would be lower. I give him 5 stars More

Service Mr. Asad Malik always provides excellent, friendly and appropriate service advise and solutions. He takes a thoroughly professional approach to ensur Mr. Asad Malik always provides excellent, friendly and appropriate service advise and solutions. He takes a thoroughly professional approach to ensure that all problems are adequately addressed. More

Happy customer!! Great service department, friendly employees and clean customer lounge. My service rep Ala Odeh was professional and got me in and out in a reasonable Great service department, friendly employees and clean customer lounge. My service rep Ala Odeh was professional and got me in and out in a reasonable time. More