Pohanka Hyundai of Fredericksburg

I had traveled to two other dealership before meeting Amanada. I had actually started with your location but was displeased the the sales rep. After trying to get my car at two other dealership who kept Amanada. I had actually started with your location but was displeased the the sales rep. After trying to get my car at two other dealership who kept lying to me about delivery I decided to once again try Fredericksburg. At the Fredericksburg location is where I met Amanada. I beleived it really started with a phone call. She was the very best Customer Service I had received and a breath of fresh air to me and my daughter. I had to wait for my car like the others had said. The difference was she was honest and said I would have to wait for my car to arrive. The other said that but Amanada concern for keeping me up to date on a regular basis is what made me stay with your location. She could write a manual on CS because it was her and only her that made this sale possible. Michaele Fierst Owner of a 2012 Accent I picked it up the day after Thanksgiving one year ago. Thank you Amanada. More

Amanda was great to work with. She was friendly and listened to our needs and wants to help us find the best deal and car for us. listened to our needs and wants to help us find the best deal and car for us. More

Melody and Matt made the visit pleasurable and painless. They provided outstanding service, displayed athe highest level of professionalism I have ever experienced at a dealership. Melody went out of her w They provided outstanding service, displayed athe highest level of professionalism I have ever experienced at a dealership. Melody went out of her way to find the best vehicle for my needs and price range. She was a pleasure to work with and displayed a sincere concern for me and my needs. She went over every inch of the vehicle and displayed extreme knowledge of the product. Very friendly, professional, and courteous. Matt made the finance portion painless. Very friendly and professional. Both are a credit to the profession and a vital asset to the pohanka dealership. You should be proud they are part of your company. More

This is my 4th Hyundai purchase and first time here. I am amazed with the sales expertise of Chris Ballard. He was very knowledgeable of the vehicles and always answered with a smile! Matt Himes made the fin amazed with the sales expertise of Chris Ballard. He was very knowledgeable of the vehicles and always answered with a smile! Matt Himes made the financial process very easy! He understood my financial needs and priced a package that fit my budget! Also they have a rewards program that's designed to accumulate moneies towards services for your vehicle and $250 towards your future purchase of a new vehicle! These items are a plus because they are money savers for today's finance expense. I am highly recommend to see Chris and Matt to assist you with the purchae of your next vehicle! More

Great customer service !!! Angela ROCKS!!!! Steve Great customer service !!! Angela ROCKS!!!! Steve brown got my vehicle in and out very fast!! And clean!!! Couldn't recommend anything to better Great customer service !!! Angela ROCKS!!!! Steve brown got my vehicle in and out very fast!! And clean!!! Couldn't recommend anything to better my service experience!! Pohanka service is the BEST!!! More

I have bought about 40 vehicles in my lifetime On all but 2 occassions, I felt like I was being jerked around with all the "BS" trips made by the salesman to his manager and back. I've been through this but 2 occassions, I felt like I was being jerked around with all the "BS" trips made by the salesman to his manager and back. I've been through this process enough to know that they are trying to wear me down and to squeeze every last dollar out of me. Usually the salesman will end up telling me what a great price he is going to get me and then blames it on his boss when the price is being negotiated. On numerous occassions, after several hours of my wife and I sitting in an office negotiating, we get disgusted and leave. On this occassion, our car buying experience was completely different. We have been talking with Ken about buying a vehicle for about a year. He was never pushy but was always very helpful. My wife was impressed with him and felt he was very personable and honest. When we finally got ready to buy a vehicle and decided which model we wanted, Ken took all the time necessary to answer all our questions and show us all vehicles which he had available which met our need as we described to him. When it came time to negotiate the price, it went quickly. We were well informed of the values of our trade in and the new vehicle. I am sure that helped speed the process. We are very pleased with this buying experience and would not hesitate to buy another car from Ken and this dealership. More

Treated unprofessionally over the phone when requesting a quote. When he didn't respond to my email after our initial phone conversation, I called the dealership back the next day around 0930. "He's running quote. When he didn't respond to my email after our initial phone conversation, I called the dealership back the next day around 0930. "He's running late" so not available. I left my name and phone number and no one ever contacted me. I was a serious buyer but if this is how they treat potential customers I can't imagine how I would be treated after the sale. I would never consider doing business with this dealership. More

This was one of the easiest car buying experience I have had in over 50 years of buying cars. Ken was extremely helpful and knowledgeable. I would recommend him to anyone. From my first contact via email had in over 50 years of buying cars. Ken was extremely helpful and knowledgeable. I would recommend him to anyone. From my first contact via email to final delivery of the car Ken was the first sales person that I have met that treated me like I knew what I was doing and didn't try to confuse the final car price with a lot of slight of hand. More