Pohanka Hyundai of Fredericksburg

Short version: Pohanka Hyundai of Fredericksburg has incredible customer service and management, knowledgeable salespeople, and an outstanding finance department. They earned three loyal customers with incredible customer service and management, knowledgeable salespeople, and an outstanding finance department. They earned three loyal customers with their willingness to work with our budgets and by actively listening to our must-haves in a new car. Long version: My mom, sister, and I had been leasing Kias for about 15 years, combined. Our leases were scheduled to expire early 2025, so we went to the dealership to get new cars; unfortunately, because of current interest rates, they essentially told us they had nothing in our price range, there was nothing they could do, and we left incredibly disappointed. Mom and I felt backed into a corner to buy out our leases, but my sister did not like her K5 and wanted to look elsewhere. We ultimately went to Pohanka Hyundai of Fredericksburg for my sister to test drive a new car to get at the end of her K5 lease. The sales team explained that they could buy her out of her lease, and all of our heads exploded! All three of us ended up selling our Kia leases to Hyundai and driving away in brand new Hyundais. Bill Hamilton was incredibly kind, patient, and very knowledgeable. He made sure we all got the cars that fit our exact list of must-haves and worked diligently with the manager, Roman Stanakzai, to make the leases work within our budgets. Carla Argueta in finance was efficient and explained the leasing contract at a level of my understanding. The showroom was comfortable and clean and every associate we encountered was friendly, helpful, and knowledgeable. The detailing crew made sure my new 2024 Kona was delivered in absolute glimmering perfection. As a family of three women, it's so important that we have reliable cars that can get us where we need to go. It's such a bonus that Pohanka Hyundai of Fredericksburg also made sure we are riding safely and in style. They also happen to be a group of trustworthy, professional, and knowledgeable staff who have gained three loyal customers from their outstanding customer experience. More

Had 2 recalls on my vehicle, great vehicle B4 taking it in. They cause an oil leak, took weeks to fix, the service manager carried me through so many changes, blatantly lying to my face several times. Too in. They cause an oil leak, took weeks to fix, the service manager carried me through so many changes, blatantly lying to my face several times. Too much happened to get into!!! They think women are clueless. Let's just say it was the worst experience. The whole ordeal was a nightmare.. Truly!!! More

Friend took care in for a recall, was running fine. Months later she still doesn't have her car. Being told engineer coming to look at it. No problem until this place got ahold of it. Months later she still doesn't have her car. Being told engineer coming to look at it. No problem until this place got ahold of it. More

Hyundai Service Only. Recently I had Mohave my oil changed and I went to Pohanka. When I bought my car there I was very and still love the car. So I took the car I love Recently I had Mohave my oil changed and I went to Pohanka. When I bought my car there I was very and still love the car. So I took the car I love to the service department for an oil change and a thorough checkup. The job was quickly completed for me, I had very little wait time. For an older person that is a very nice to have in the department. I will continue to take my car to Pohanka Service Department. KPM More

This dealership is a complete ripoff. They add in a $4000 charge for “protection” which is literally what the Hyundai app does for free. Their customer service is awful They add in a $4000 charge for “protection” which is literally what the Hyundai app does for free. Their customer service is awful More

I was ripped off, overprice charge. Poor customer service. Can’t think of ever going back there again . I advise anyone with a Hyundai service need go anywhere else but not here. Poor customer service. Can’t think of ever going back there again . I advise anyone with a Hyundai service need go anywhere else but not here. More

Very unprofessional and their cars are all repaired and overpriced. Had a horrible experience with Steven the sales guy and the owners son who was just leaning against the counter with his team with no cus overpriced. Had a horrible experience with Steven the sales guy and the owners son who was just leaning against the counter with his team with no customers because of their customer service. More

I visited Service Dept on April 1, 2022 to have my yearly inspection While some may think this is no big deal when you are 81 it is a big deal. They serviced my car immediately so I would not have to wait inspection While some may think this is no big deal when you are 81 it is a big deal. They serviced my car immediately so I would not have to wait for the shuttle serice to get bck in The technicians always treat me with such warm respect. Thanks again for your splended service!! More

Service department only, I cannot speak of the sales department. I have taken two vehicles for oil changes here. I was there at 6 when they opened both times. 1st took three and a half hours. Second too department. I have taken two vehicles for oil changes here. I was there at 6 when they opened both times. 1st took three and a half hours. Second took 4 hours. So be prepared to wait a good while. My real issue is that they are not very knowledgeable about the vehicles that hyundai sells. I took my car in for an oil change and an issue with the interior ambient lighting of my car. I was told I would need an appointment for the ambient lighting issue. Their next appointment was a month away. I took that appointment. It was for 7am even though I'm pretty sure the techs don't actually get started until 8. At 8:37 the tech comes back with my car and tells me my car doesn't come with ambient lighting. I know it does, it used to work and it happens to be a standard feature for that car. I tried to show him a hyundai forum where other people have had the same issue. He didn't care. He took the car back again and said he did a reset and that again that didn't come on my car. The service writer also stated that my car doesn't have this feature. So I must just be crazy because it worked before! So I left there, went to another hyundai dealership and without an appointment, they fixed the problem within 20 minutes and had me on my way. I think that the techs and the service writers should take a few minutes with their customers, maybe spend a little more than just a minute or two researching the issue with their car instead of saying that their car didn't come with that. Completely ridiculous and unprofessional. More

Between myself and my family members, we have purchased 5 vehicles in the past from Pohanka of Fredericksburg. In the past, they had great customer service. However, after this last attempt at a purchase, I vehicles in the past from Pohanka of Fredericksburg. In the past, they had great customer service. However, after this last attempt at a purchase, I will not recommend this location nor buy from this location again. My husband, myself and my father-in-law went in to purchase a vehicle on July 1st for my father in law and were prepared to pay cash on the spot for the car. We were working with a salesman named Afshar. My father in law was looking for some features and color on the car and they did not have one in stock with the features and color he wanted. They were able to find a vehicle at another location with the features, but not the color. We were told if we put a deposit of $1000, the car would be put on a truck and delivered within 2 days. If he didn't like the color, we could get the deposit back the same day. We put the deposit down right away after we clarified twice we would for sure get the deposit back the same day if we didn't like the car. Two days later we called Afshar to see if the car had come in (Saturday). He said no but it should be there Monday. Monday comes and we contact him again. He said it's still not in but should be there the next day. We called again the next day and was told the same thing. Wednesday (6 days later) comes and we call again to check on the car. At that time, Afshar advises the car was sold to someone who paid $5000 over asking price. We were upset enough about that, but then told him we'd be coming by to get the deposit back. They had already cashed the deposit check for a vehicle we never even saw. We were then advised since we did a deposit by check, we couldn't get the check the same day and it would need to be sent from corporate to them and then mailed to us. I told Afshar I didn't want it mailed to us and we would pick it up at the dealership when it arrived. He said it would be there in a day or two. Two days later we called to see if it came in and were told another couple of days. Each time, he would put us on hold and "check with his manager". The same trend as the vehicle arriving. After checking multiple times and getting the run around and getting the managers voicemail when trying to contact him instead, we finally asked for corporates number. Only then was the manager put on the phone with us. To his credit, Sam did follow up with us and get us the deposit back, but it was 2 days after we contacted him and 16 days after the deposit was made. We literally had no vehicle option and had to wait 16 days to get our money returned. More