Pohanka Honda of Fredericksburg

2010 Honda CR-V (Mark Ross) (Perlita Roberts) Our experience at pohanka honda of fredericksburg was awesome. Mark Ross and Perlita Roberts, as well as some others was very respectful and helpful a Our experience at pohanka honda of fredericksburg was awesome. Mark Ross and Perlita Roberts, as well as some others was very respectful and helpful and the financial department too. They helped us with finding the right vehicle. Customer service was also a A+. Was there longer then expected but it was well worth it. Thanks you so much Mark Ross and Perlita Roberts for all you've done to get us in a great vehicle. More

One great salesman (Terry Jones) and two new vehicles later! I’m not one who frequently writes reviews, but great service duly deserves acknowledgement. My husband and I each recently purchased vehicles from Te I’m not one who frequently writes reviews, but great service duly deserves acknowledgement. My husband and I each recently purchased vehicles from Terry Jones within a two months span. Terry won our loyalty and trust by his professionalism, availability, efficiency, dedication, and genuineness. Throughout the two months, Terry had spoken to me several times on the phone, addressing all my questions, and they weren’t all easy! If he didn’t know the answer at the time, he’d call back within a couple of days. Though Terry worked hard and was a dedicated salesman, he was never pushy and even presented lower priced options. In addition, Terry is the type of salesman who keeps in touch with you from the beginning to the end of the sales process. Two months after the purchase of our vehicles, he is still calling and keeping the lines of communication open for any concerns or questions we still may have! Incredible. As a side note, Kingsley (Terry’s boss) was quite accommodating as well. In the end, Kingsley gave me a higher than expected trade-in value for my old vehicle, which was a HUGE pleasant surprise! More

Professional and Great Mannerism. Terry Jones, From the moment my husband and I met him we knew we could work with him at that time we was not sure of buying a new car,Terry work with Terry Jones, From the moment my husband and I met him we knew we could work with him at that time we was not sure of buying a new car,Terry work with us,and assure us he would do everthing to make us comfortable buying this Honda CRV it is only three days getting used to all the features,but loving every minute of it Our sincere Thanks to Terry and he come highly recommended,also Pohanka Honda. The Clintons. More

Pleasant and Painless I brought my 2012 Crosstour into the dealership for an oil change and wash on superbowl sunday. By the time the service was complete I was convinced t I brought my 2012 Crosstour into the dealership for an oil change and wash on superbowl sunday. By the time the service was complete I was convinced that I needed to update to a 2015 model. Mark Ross was instrumental in my decision by outlining the advantages of leasing vs buying. He took the time to listen and understand my needs (and my wants), and made the deal work. Jim Calvert exercised the financial transaction in a quick, understandable fashion. My last 3 new car purchases were made at Pohanka Honda of Fredericksburg. World class service, void of games and gimmicks, by employees like Mark, Jim, Judaea, and Shane is what will keep me coming back. More

My service visit changed my life. I arrived to pohanka to service my 2010 civic that I purchased without a warranty from another dealership in 2011. I was not fully aware of how taken I arrived to pohanka to service my 2010 civic that I purchased without a warranty from another dealership in 2011. I was not fully aware of how taken advantage I was until today. Pohanka Honda employees represent a great product that sells itself so when you are approached they are truly trying to get you in a car for your benefit and can do it in a few hours. My interest rates are low with so so credit. More

Take me on a journey Mark definitely took us on a journey to get exactly what we wanted. He was willing to negotiate and work with us to get exactly what we wanted where w Mark definitely took us on a journey to get exactly what we wanted. He was willing to negotiate and work with us to get exactly what we wanted where we only had a to sacrifice a little on price, but well worth it all to us! More

Perfect First-Time Car Buying Experience! Today I worked with Dana Wheaton and Jim Calvert to purchase my first car. Dana was very knowledgeable with my questions regarding the purchasing pro Today I worked with Dana Wheaton and Jim Calvert to purchase my first car. Dana was very knowledgeable with my questions regarding the purchasing process. Jim was very thorough and patient in explaining the various protection plans and add-on packages for the vehicle. All-in-all, I could not have asked for a better experience purchasing my first car. More

Outstanding Experience Thanks George and Doris O'Connell My wife and I went without an appointment for a recall defective door lock driver side. The professional staff met us and continued to provide profess My wife and I went without an appointment for a recall defective door lock driver side. The professional staff met us and continued to provide professional service the entire time of our visit. Victor Munoz was our service advisor our tech was Duane Bryant. We were offered coffee or hot chocolate while we waited in the clean waiting area and bathrooms. My wife visited the show room and discussed the Honda experience with Ken Thatch sales consultant. Ken advised that most Honda last 300,000 miles. Ken explained that a owner had a Honda that lasted 1,000,000,000 miles the dealership traded a new Honda for the this vehicle. Overall we found the staff and facility outstanding and would recommend anyone to stop by for a visit. George and Doris O'Connell More

Worth the wait! We worked with Cindy Cloud-Thompson and it was an excellent experience! I was contacted by her in September of 2014 and she stuck with me until we wer We worked with Cindy Cloud-Thompson and it was an excellent experience! I was contacted by her in September of 2014 and she stuck with me until we were finally able to make our purchase in January. She took the time to understand our situation and made the whole process as seamless as possible for us. We couldn't have asked for anyone better. Thank you Cindy and to Pohanka for letting her do her job-hassle free! More

Totally Exceeded Expectations! Exceptional internet sales experience! Kingsley and Terry were fantastic. To be honest, I had not purchased a car in 10 years, and I wasn't quite s Exceptional internet sales experience! Kingsley and Terry were fantastic. To be honest, I had not purchased a car in 10 years, and I wasn't quite sure what to expect (though I have used awesome Pohanka service for years). What happened was so positive and so far exceeded my expectations that I'm still having a hard time putting it in words. Terry was a superb salesman who took time to understand what I was looking for, but equally importantly, he was particularly attuned to what I didn't want and did not push...ever. From initial contact via email to the phone to the dealership visit, every aspect of this experience was superb. My last fear was the session with the Finance Manager. Ms. Tamika Morefield was equally superb. She explained the options and advantages of various services and programs, but always attuned to processing my sale expeditiously, efficiently, and in the most friendly manner possible. Truly a Six Star performance, across the board. Thank you sirs and ma'am! More