Pohanka Honda of Fredericksburg

Out standing experience Hands down Mark Ross has been the best car salesmen I've ever met. I have never seen anyone go out of their way as much as he did to help us! He not o Hands down Mark Ross has been the best car salesmen I've ever met. I have never seen anyone go out of their way as much as he did to help us! He not only made us feel comfortable but was able to explain things thoroughly and profosessionally! Over all, I am beyond satisfied! More

Mark "Honda Educator" Ross Mark was awesome and a huge asset for this dealership or any dealership for that matter. He is beyond the typical Car Sales Person that everyone enco Mark was awesome and a huge asset for this dealership or any dealership for that matter. He is beyond the typical Car Sales Person that everyone encounters every time. I was always reluctant to even try my luck in looking for a new car because of financial reasons. Olga connected me to Mark and he just broke things down for me that was more realistic and honest but at the same time he wanted to make sure that I would be driving a car that I really love. And he said "Short term pain, Long term gain." And I truly appreciated the education, the honesty, and realism that he has given me. Then he had Jeff, Russ, and Eileen come out to meet with me in person as oppose to me being brought to them and wait for them. That extra touch of customer service gave me confidence that everyone in the team was really pushing for me to be in a new Honda and at the same time I think they all wanted me to feel confident and really work with me on things. More

Professional and smooth Victor was professional and friendly. Extremely helpful and ensured a smooth transaction! I would definitely recommend this dealership and sales perso Victor was professional and friendly. Extremely helpful and ensured a smooth transaction! I would definitely recommend this dealership and sales person! This was my 5th Honda purchase. More

Mark Ross Excellent customer service,made our purchase of our odyssey 2015 stress free ....and made us feel like family.will definitely recommend Mark Ross to Excellent customer service,made our purchase of our odyssey 2015 stress free ....and made us feel like family.will definitely recommend Mark Ross to our friends and family More

Sorry about damaging your vehicle - but not our fault. We brought our Honda in to have the air bag replaced. They were kind enough to provide a vehicle while they worked on ours - probably paid for by the We brought our Honda in to have the air bag replaced. They were kind enough to provide a vehicle while they worked on ours - probably paid for by the main company. When they replaced the air bag, they also did an inspection and noted a lot of things that needed attention - including a lug bolt. The lug bolt had been sheared off when the techician took off the front driver's side tire - he carefully placed it in the cup holder. We did not know about the lug bolt until we were looking over the recommendations - price to replace it $175. When the Service Advisor John G. was called - he also did not know about the lug bolt. He agreed initially that if someone broke something they should fix it. However, when he called back 3 hours later after talking with the technician, he stated that the lug nut had been placed on too tight and it was not their fault that they ripped the bolt off when they used their impact wrench on the tire. He recommended going back to the last place that serviced it to see if they would pay. Since that had been in January - I hadn't needed to take the tire off - except for the visit to them - I felt and still feel that Pohanka Honda is responsible - and this shows their poor professionalism and quality of service. I will NOT take my car back to them. More

Great car buying experience with Olga Kerry Olga Kerry contacted me about selling my old 2006 Honda Odyssey and buying a new 2015 model. She put me in touch with Mark Ross, my salesman, and I e Olga Kerry contacted me about selling my old 2006 Honda Odyssey and buying a new 2015 model. She put me in touch with Mark Ross, my salesman, and I ended up getting a great deal. Olga was very friendly and helped us have a great experience at Pohanka Honda! More

Former Sales Veteran I recently purchased a Honda 2015 CRV-EX, I was in and out within less than 2 hours!!!!! Cindy Cloud-Thompson was and is amazing!!!!!! She's explained I recently purchased a Honda 2015 CRV-EX, I was in and out within less than 2 hours!!!!! Cindy Cloud-Thompson was and is amazing!!!!!! She's explained everything well and is a former Marnie, being from the Navy she helped me out a lot and understood my situation. I totally without a doubt recommend the dealership and CINDY lol! They're great trust me! Oh and Jim the guy from Texas was awesome as well!!! More

Very good experience I recently bought a new 2015 Honda Accord EX from "Pohanka Honda of Fredericksburg". Victor, my sales person, was very friendly and patient in explain I recently bought a new 2015 Honda Accord EX from "Pohanka Honda of Fredericksburg". Victor, my sales person, was very friendly and patient in explaining me all the features of the vehicle and answering all my questions. This was my first car and I had so many questions. He answered everything with a smile in his face. I had a very complicated case where I drove from a different state in an one way rental car and dropped off there. He took care of everything for me. I returned my rental car in their shop and they returned it to rental agency. To my pleasant surprise, they even reimbursed my one way drop charge for rental car also (Thank you so much for this). He completed all the paper work well before in time, so that I would not spend much time there. I must tell, I got the best deal for the car, best customer service and the best sales person. Thanks Victor :) I would definitely recommend "Pohanka Honda of Fredericksburg" to everyone More

Working with Mark Ross of Pohanka is a Great Experience! We recently traded in a used vehicle to get a Pohanka certified Pilot. Mark Ross walked us through all of the inventory and made sure we understood a We recently traded in a used vehicle to get a Pohanka certified Pilot. Mark Ross walked us through all of the inventory and made sure we understood all of our options. When we selected the vehicle we wanted to purchase Mark helped us get through all of the paperwork with great ease. Mark is a pleasure to work with and we plan to make him our go to person on future purchases. More

Bait and Switch Spoke to Don Erickson, seemed to be straight forward salesman. He wrote back beating my best price by a significant amount. He wrote "We are at $30, Spoke to Don Erickson, seemed to be straight forward salesman. He wrote back beating my best price by a significant amount. He wrote "We are at $30,000 plus tax, Tags and titling fees. That includes roof fack and rails, cargo tray, both uninstalled. Also includes destination." On numerous occasions he confirmed that it included all dealer fees in the price. If you add the dealer processing fee again, their price is not worth considering. Planned to take a long drive in the next day to purchase vehicle and asked for OTD price. When the OTD price was put together, I was told Manager named Tim Willis did a bait and switch and said the $599 dealer processing fee is not included. I spent numerous hours planning trip and purchase only because they sent me the original email and then verbally confirmed that processing fee is included. I spoke to Ray O'Bryhim, the GM and he wouldn't admit it was an error, instead of justified that title fees means dealer processing fee and that I misunderstood. Don sent an email basically saying that management changed their mind. I assume they either priced it too low or bait and switched. GM would not stand by original quote and basically told me that I read it wrong and that he didn't see the problem and that it doesn't matter what the written or verbal quote said. Old fashion waste of time and bait and switch. More