Pohanka Honda of Fredericksburg

excellent Excellent service with a smile! LeighAnn and keisha were on top of everything and it mattered that me as the customer was satisfied. Isaac worked with Excellent service with a smile! LeighAnn and keisha were on top of everything and it mattered that me as the customer was satisfied. Isaac worked with my down payment and I am thankful for that. More

Excellent salesperson and great car. Friendliness of salesperson and quality of service were definitely a good sell. The service so far has been exceptional and timely. Would recommend Friendliness of salesperson and quality of service were definitely a good sell. The service so far has been exceptional and timely. Would recommend this dealership to everyone. More

Great experience - Love the car! From start to driving off the lot in my new CRV it was a great experience. Jackie was friendly and professional. She asked me what I wanted in a car - From start to driving off the lot in my new CRV it was a great experience. Jackie was friendly and professional. She asked me what I wanted in a car - everything down to what color I liked, found the car that had everything I wanted, plus! Then she did a great job of getting the price down. I've never liked buying a car, but Jackie made it a pleasant experience. And I LOVE driving my CRV!! More

buying a Honda with Jacqueline Palmer! Buying a new car is an exciting and often frustrating process. I am not comfortable working with "Sales" people, however, working with Jacqueline Pal Buying a new car is an exciting and often frustrating process. I am not comfortable working with "Sales" people, however, working with Jacqueline Palmer made it a whole new and very pleasant experience. It is so refreshing to find someone who truly listens, took time to research, and find the perfect vehicle for us. You do not have to settle for a vehicle when Jacqueline will work hard to make it a personal transaction that meets and exceeds your expectations! More

Happy 2015 Honda CRV owner I had a very nice, comfortable experience when I purchased my CRV in October 2015. Shawn Bennett was my salesman, and he was everything one could hop I had a very nice, comfortable experience when I purchased my CRV in October 2015. Shawn Bennett was my salesman, and he was everything one could hope for when buying a new vehicle. Shawn took a great deal of time with me and showed tremendous patience with me. I was not rushed into my decision. He took time to show me around the vehicle made the experience enjoyable. We walked the lot so I could be sure I was purchasing the exact vehicle I wanted. I highly recommend doing business with Shawn and Pohanka Honda. Shawn has done regular follow up wtih me to ask how I am enjoying the CRV and to answer any questions I have. More

Amazing Experience!! We wanted to lease a 2016 Honda for our daughter. Jacqueline Palmer did an awesome job getting us into the vehicle and with a montlhly payment in our We wanted to lease a 2016 Honda for our daughter. Jacqueline Palmer did an awesome job getting us into the vehicle and with a montlhly payment in our budget! This is our first experience with a Honda and we are extremely happy!!!! More

Very Happy Shawn Bennett was my salesman. I wanted to trade my vehicle in for 2 Honda Civics as my daughter needed a car. So I brought in my 2013 Ford Explorer Shawn Bennett was my salesman. I wanted to trade my vehicle in for 2 Honda Civics as my daughter needed a car. So I brought in my 2013 Ford Explorer and Pohanka gave me "Top Dollar" for my trade. We are very pleased with our new cars and I personally was very pleased with Shawn's communication during the whole process. All employees at Pohanka are friendly, helpful and I have never been in a car buying situation so pleasant. No pressure, beautiful showroom and great communication and that made all the difference! More

Service center unprofessional and unethical Several months ago I brought my vehicle here for an oil change. Brandon wrote up my work order and I signed off on it. After the work was done, Brando Several months ago I brought my vehicle here for an oil change. Brandon wrote up my work order and I signed off on it. After the work was done, Brandon tried to tell me the charge for the oil change was more than the price he gave me. He claimed the mechanics put premium oil in it (which I did not want or need.). After demanding to talk to the service manager, I found out regular oil was put in my car, but Brandon was trying to charge me for premium. I decided never to let Brandon deal with my car again. Today I went back to Pohanka for a minor repair job. A gentleman named Mike helped me, then I found out Brandon was training Mike. I honestly can't believe Brandond is still employed and he was up to his old tricks again today. After my repair was done, Brandon told me my car had been recalled Honda can't or won't fix the problem at this time. Maybe they will fix it in a few months they said. Meanwhile, Brandon wanted me to sign form stating that I WILL NOT DRIVE MY CAR until they decide to fix it. It turns out Honda is supposed to offer a free loaner until they fix the car, but of course Brandon did not do that. He just tried to get me to sign the form so Honda has no liability if I am killed or injured do to their faulty part. Seriously, don't buy a Honda. They won't stand by their products. Don't deal with Brandon in the Pohanka Service Center. He is a liar and will try to overcharge you and take advantage of you. If your vehicle is recalled, get a loaner. Don't put up with Honda's nonsense. More

It was a good experience and the salesmen was awesome. It was a good experience at the dealership. The Salesmen I worked with was very kind and friendly. I like my new car and I am glad I brought it from t It was a good experience at the dealership. The Salesmen I worked with was very kind and friendly. I like my new car and I am glad I brought it from this location. More

Wonderful Salesman We highly recommend Terry Jones at Pohanka Honda of Fredericksburg, VA. He is knowledgeable about Honda products and cars in general. Terry is an ex We highly recommend Terry Jones at Pohanka Honda of Fredericksburg, VA. He is knowledgeable about Honda products and cars in general. Terry is an excellent salesman - PATIENT, reliable, follows up, informative, helpful, polite, and honest. To these points, Terry guided us through a complicated decision and coordinated effectively with the other involved parties at Pohanka - finance, service, and the general manager. More