Plaza Kia

Poor service The workers prove to be incompetent an have no respect of people’s time. They do not communicate well with each other. Also charge me for work that wa The workers prove to be incompetent an have no respect of people’s time. They do not communicate well with each other. Also charge me for work that was already done. I feel they are crooks. I had to wait 7 days to return my vehicle an the problems still exist. To be frank they SUCK!!! More

Amazing experience. Awesome service. Overall I’ve had a great time buying with this dealer. Damon, who was my sales rep, has done a superb job in educating me about car buying. His patien Overall I’ve had a great time buying with this dealer. Damon, who was my sales rep, has done a superb job in educating me about car buying. His patience was very comforting and overall I will definitely recommend others to come and buy from that dealer location. GREAT JOB More

Money comes second, your happiness comes first! I wanted a new Kia Sedona but was stuck in the lease with Hyundai. Plaza Kia guys spent so much time working out the best deal for me and my family th I wanted a new Kia Sedona but was stuck in the lease with Hyundai. Plaza Kia guys spent so much time working out the best deal for me and my family that I didn't think was possible to begin with. We had sedans, SUVs and hatchbacks from all sorts of brands and dealers in the past but this is the only dealership that I will go to with my wallet wide open, knowing I wouldn't be ripped off or taken advantage of. Thank you for such a wonderful "Thanksgiving" present. We love you! - Roman, Olga and kids More

You'll leave with keys and wheels today Damon is an absolutely amazing salesman. I walked in with a very specific goal (to get a car) and Damon carefully walked me through the process and he Damon is an absolutely amazing salesman. I walked in with a very specific goal (to get a car) and Damon carefully walked me through the process and heard out all of my fears and concerns. We reviewed my budget, cars I liked, and was able to select the car for me. I did not feel pressured and even in my moments of indecisiveness, Damon was able to assist me through my many options. I am completely satisfied and hope to make Damon and Plaza Kia a long term business relationship. More

Unethical.. Scammers.. Avoid at all costs Bring a lawyer with you when you deal with these guys or do yourself a favor and just go to another dealership. If you hate yourself enough to decide Bring a lawyer with you when you deal with these guys or do yourself a favor and just go to another dealership. If you hate yourself enough to decide to go to this dealership stay away from Damon Jones and Claudio Perez (specially Damon Jones) - I haven't met anyone as unethical as these guys ever in my life. I would have given a 1-star rating just based on my experience with them before we signed the paperwork - made us wait for hours for an appointment which I had confirmed over phone a gazillion times, tried changing numbers on us several times AFTER we had an agreement (including charging an extra destination fee which was already included in the sales price which we had agreed on and bank fees which we had agreed dealership will be paying), tried to intimidate us into accepting the higher numbers (including yelling at us!) and double charged us for sales tax and DMV fees promising a refund of the overpaid amount. BUT what happened AFTER the contract was signed was a thousand times worse. Almost a month and a half later Damon Jones called us informing us that Kia rejected the lease contract and we need to re-sign paperwork. Kia's problem with the lease was really that we had paid too much downpayment resulting in negative depreciation (which they could not accept). Incompetence from the dealership aside (how can they not catch the negative depreciation while preparing the paperwork!), Damon tried to increase the previously agreed (and signed!) upon sales price of the vehicle touting that was the only way to resolve this issue. Things went downhill from there pretty quickly. The dealership resorted to outright lying (can't print out a copy of the contract as they have moved to an all electronic system in spite of legally obligated to provide a copy and then being able to print out a copy a few days later, new lease with a higher sales price is actually a more favorable lease to me, refunds are only processed once a week on Fridays but after an attorney general complaint were able to issue the refund on Monday and many many more), threatening to repossess the car and/or report it stolen in spite of me paying such a big downpayment that Kia rejected it indicating that I need to reduce my downpayment, refusing to issue a refund of overpaid amounts and being flippant about everything to confuse us so we would agree to a less favorable contract (including barely readable one line replies, not answering questions asked on why sales price need to be higher or extra fees need to be added and so on). I filed a complaint with Kia hoping the manufacturer will help resolve this but Kia's helpline was practically useless - no real action and/or follow up on the issue till date and all requests to get into contact with the regional sales manager were ignored while the dealership was harassing us. Damon refused to get his General Manager into the conversation (obviously!). I had to file a complaint with the BBB and the NY Attorney General's office to have these guys get back to their senses. The Attorney General complaint is what I think really made the difference here. I was less than 24 hours away from filing a lawsuit for fraud (after more than a month of going back and forth!) against the dealership - that's how far they took it (and I had all laws broken and lies spoken on record to use against them in court). Please do yourself a favor and avoid this dealership. They will do anything and everything they can to scam you and not just before buying the car but also after. And this is not a one off case - try searching "NY Attorney General Plaza Kia" on Google for other examples (Dealerrater won't allow me to post links). More