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Platinum Chevrolet - Service Center

Santa Rosa, CA

4.3
193 Reviews

193 Reviews of Platinum Chevrolet - Service Center

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August 21, 2025

Keith provided professional customer service. He represents what proper professionalism and customer service should be. More

by jamesdodds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Platinum Chevrolet responded

Thanks for sharing about your experience with Platinum Chevrolet. We appreciate your business and hope to see you again soon! Eric Rumsower, Service Manager

August 21, 2025

Keith Butler is a very knowledgeable, exceptionally courteous, responsive service professional. I thank him for being a very commendable professional. However, I will never buy as much as a toothpi More

by Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

My car was in the shop for 2 weeks, and I wouldn't get a call back when I was told I had to call in to get updates. After I had already described the rare sound it was making, I was asked to go to the shop More

by Rmartinbor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSE DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I never met Keith Butler or knew who he was.
Aug 19, 2025 -

Platinum Chevrolet responded

Thank you for the feedback, we do take it to heart. We're sorry the diagnostic process took as long as it did, but as you mentioned it was a 'rare' sound that it was making. We did take it out 3 different days to attempt to recreate the issue and when that was unsuccessful, we asked you to come back in and try to help us recreate it. Also unfortunately, we aren't able to provide a rental/loaner vehicle from Chevy until there is a diagnosis, and they accept responsibility for the repair. Most issues are not this difficult, and we apologize again for the frustration and heartache that this must have caused. The technician who worked on your vehicle is no longer with the company, we take providing top-notch service very seriously and expect and demand the best from our Factory Trained professional Technicians. Thank you again and if there is anything additional that we can do to make the situation better for you please don't hesitate to reach out directly. Thank you. David Barnes, General Manager, Platinum Chevrolet dbarnes@platinum-chevy.com

August 19, 2025

Very good service, they were friendly, very fast, efficient, and they delivered my car on time. More

by angelito281088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Platinum Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Rumsower, Service Manager

August 16, 2025

All of the people were friendly and professional. The work was completed in a timely fashion and I enjoyed walking around the dealership. What a great collection of cars to choose from! Very tempt More

by bobcheal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Platinum Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Platinum Chevrolet! Eric Rumsower, Service Manager

August 15, 2025

It's always good to know I can rely on platinum Chevrolet to take care of my car and I have been going there for 24 years starting with my Saturn view in 2002 and now my 2020 equinox. They always seem to be More

by CONBYCEPT
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEITH BUTLER
Aug 15, 2025 -

Platinum Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Platinum Chevrolet! Eric Rumsower, Service Manager

August 15, 2025

Purchased several cars already never any issues… they know the task at hand and will get it done financing wise More

by georgear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason martin
Aug 15, 2025 -

Platinum Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Rumsower, Service Manager

August 14, 2025

On the advice of counsel, I invoke my fifth amendment privilege against self-incrimination and respectfully decline to answer your question More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Odin
Aug 14, 2025 -

Platinum Chevrolet responded

Please let us know if we can be of any assistance. Thank you. Eric Rumsower, Service Manager

August 12, 2025

Jose was wonderful to work with and was availible when ever i needed. Only area where it fell short was my car was extremly dirty after being at the dealership for several weeks. More

by MELYSSANAPAVALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Platinum Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Eric Rumsower, Service Manager

August 10, 2025

Easy to schedule and match my availability. Friendly knowledgeable staff. It is why I come to this dealership rather than the one in my town or where I purchased the vehicle More

by DAVE.BETTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
JOSE DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Platinum Chevrolet responded

Thank you for choosing Platinum Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Rumsower, Service Manager

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