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Platinum Chevrolet
Santa Rosa, CA
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Outstanding customer service from start to finish. I was out of town when my transmission failed. Both Roger and Calli really stepped in to take care of me and my vehicle. They are pros at what they I was out of town when my transmission failed. Both Roger and Calli really stepped in to take care of me and my vehicle. They are pros at what they do! More
Platinum Chevrolet has been the only place I've had my 2019 ZR2 serviced since the time of my purchase in 2018. I expect to pay a little more for the maintenance to my vehicle but at the same time it's al 2019 ZR2 serviced since the time of my purchase in 2018. I expect to pay a little more for the maintenance to my vehicle but at the same time it's always been a good and professional experience. More
Service writer (Calli) Did a great job explaining all aspects of the work to be performed. Roger has a wealth of knowledge about the product and needs a raise before another dealer snatches him! Shop was aspects of the work to be performed. Roger has a wealth of knowledge about the product and needs a raise before another dealer snatches him! Shop was excellent as well. Very clean, job done to prepection! More
When Craig called me back he was very nice and asked what type of vehicle I was looking for. Once he got all the details he sent me a quote it a timely manner. He was very good at following up and answering type of vehicle I was looking for. Once he got all the details he sent me a quote it a timely manner. He was very good at following up and answering question that I had. Overall the process was very pleasant. More
Took my truck here because it was leaking water into the cab.They charge me $220 diagnostic to tell me the windshield was leaking.I then told them I don’t think it the windshield because I had that whole th cab.They charge me $220 diagnostic to tell me the windshield was leaking.I then told them I don’t think it the windshield because I had that whole thing plastic off why I was waiting for the appointment.And when I went out to check when it was raining it was still leaking.Then I told them I think it’s probably the weather stripping around the door or something else.So they supposedly did the diagnostic and called me to say it’s the windshield and the price to fix it.So I said go ahead.Then they call me at 7:30 the next morning and say they can’t do it because it’s raining.And that they would have to park my leaking truck in the storm tell it stopped raining.I had no choice but to pick up my truck and take it to a auto glass company.Where the ran there own water test and called me back to ask me who did the diagnostic on the truck.Where I said Chevy did and they said really because it’s not the windshield.That it was the rear break light Assembly on the cab. So I’m glad I didn’t pay Chevy $550 to replace the windshield that is fine.everything about this place is a joke worst place to bring anything you care about to.Now i need to fight with this place to try and get my miss diagnostic fees back.I’ll never take anything to this place and will recommend everyone not to use this business if it anything they care about.👎👎👎👎👎 More
Bought 2 Suburbans from them, both air bags failed to go off in a high speed crash. Both Suburbans had recalls. Their mechanics said were fixed. Wife and child were hospitalized both times with permanent da off in a high speed crash. Both Suburbans had recalls. Their mechanics said were fixed. Wife and child were hospitalized both times with permanent damage. When California bans gas powered cars , I’ll wave goodbye 👋 More