Platinum Chevrolet

Excellent It is always a pleasure going in and having our car at Platinum. Never a worry at this service center. And the shuttle service person is also awesome It is always a pleasure going in and having our car at Platinum. Never a worry at this service center. And the shuttle service person is also awesome. Only place in Sonoma County for us. Thank you More

Great customer service, friendly environment. Frankie was able to educate us on the specs of the vehicle we were interested in without being pushy or bias. He gave us options within our price poin Frankie was able to educate us on the specs of the vehicle we were interested in without being pushy or bias. He gave us options within our price point and did not push further. It was an overall great experience and happy to drive away with the car that fits my needs. Definitely recommend this place to family and friends. More

New car purchase After visiting three other dealers on auto row I came to Platinum and was cheerfully greeted by Tommy Meehan. His professionalism, product knowledge a After visiting three other dealers on auto row I came to Platinum and was cheerfully greeted by Tommy Meehan. His professionalism, product knowledge and patience convinced me to lease a new Bolt at Platinum. Thank you Tommy. More

The place where car salesmen go to deserve their reputation. Lost my wife of 44 years, needed a car, and asked only for a fair deal. At that point with only one or two exceptions, the sales staff lied to m Lost my wife of 44 years, needed a car, and asked only for a fair deal. At that point with only one or two exceptions, the sales staff lied to me from that moment on. One sales manager actually smiled at me, lied to me, and shook my hand. Years of included. XM. radio and On star. became months. somehow shortly after l drove the car off the lot. Bate and switch is alive and well. These people are truly despicable, please do yourself a big favor and DON'T buy a car here. Gene. Haley More

Customer service lacks Comunication with the sales rep was pronpt up though out the sales process. However, once you leave the dealership with the car, Comunication stops th Comunication with the sales rep was pronpt up though out the sales process. However, once you leave the dealership with the car, Comunication stops there. I purchased a cerified 2014 Buick Encore and got home and noticed I o ly had 1 car key. I tried contacting the dealership (phone & email) and no one bothered to return my calls. The sales reps here are short sighted. Only care for the client up until the sale of the car and don't care of future business. I'm loyal to a company which is constant with providing a WOW experience. Only if they knew I would be in the market for 2 more cars this year. I will atake my business else where. More

This is overall, excluding 1 individual! I bought a 2013 Malibu in 2013. Car continually in the shop. Terrible car so don't buy. I believe her name is Melissa in Service. She answered my call I bought a 2013 Malibu in 2013. Car continually in the shop. Terrible car so don't buy. I believe her name is Melissa in Service. She answered my call to set up service and was very rude and no customer service skills. Then I go in and deal with Stacey Tsonga who is not only a delight, but what all of the dealership and service should emulate. She has taken care of around 4 problems I have had and is wonderful to work with. When picking up my car, waited on Saturday for Melissa to get keys and finalize. She was the same rude, lacking customer service person she was over the phone. I almost had to ask if she is having a bad day or even a bad year. I run a business and would never have her work for me as she exemplifies what poor customer service is. But Stacey, she's the best as always. No more American cars for me-Melissa should be coached or removed as I would never want to work with her again. Overall rating is for crappy car and crappy services from Melissa, below is due to Stacey! More

liars!!! Bought my first truck with very low miles. Was told the truck had just one owner up in Oregon. Come to find out, that same truck was actually a rental Bought my first truck with very low miles. Was told the truck had just one owner up in Oregon. Come to find out, that same truck was actually a rental truck. I paid 33k for this beautiful truck, only to find out I was charged full for used car value, when any pre rental car/truck by law cannot be places at the same value as a used vehicle. I was lied to about where it came from, and have had problem after problem with it. Not to mention that fact that this truck shows clear signs that it was wrecked and covered up. All while the 'carfax' shows nothing. But believe me, this isnt just a rant of some stupid 'dealer review'. Im taking this to the state Attorney General, and BBB. More

Suburban Purchase No B.S. smooth transaction from start to finish. We felt comfortable during the purchasing process. We highly recommend Platinum Chevrolet to anyone b No B.S. smooth transaction from start to finish. We felt comfortable during the purchasing process. We highly recommend Platinum Chevrolet to anyone buying a new or used car. More

Terrible Customer Service Nicole Halstead, in finance, is a jerk! She was so rude when I purchased my car. She talked down to me the entire time and tried to scam me into thi Nicole Halstead, in finance, is a jerk! She was so rude when I purchased my car. She talked down to me the entire time and tried to scam me into things I did not need, lying about everything. More

Worst car buying experience in 30 years Beware of Platinum Chevrolet and David Barnes at Platinum Chevrolet!!!! They sold me an SUV that had been in an accident and didn't disclose it on the Beware of Platinum Chevrolet and David Barnes at Platinum Chevrolet!!!! They sold me an SUV that had been in an accident and didn't disclose it on the Carfax. The accident was so severe it damaged the front impact bar, front absorber, and the a/c condenser, all of which had to be replaced at my expense. When I brought the matter to the attention of David Barnes he was rude, unaccommodating, and condescending, sending me a check for only a portion of my out of pocket expenses for having to have the vehicle repaired. I've never known a business to treat a customer with such utter disrespect. This was my first and last experience with Platinum Chevrolet. More