Platinum Chevrolet

good and bad. was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't do any of them. More

My car was done early Brandon is a very helpful and conscientious service advisor. I appreciate his communication. They were able to finish my car earlier than expected. Brandon is a very helpful and conscientious service advisor. I appreciate his communication. They were able to finish my car earlier than expected. I coordinated with the parts department prior to coming in to have the part installed. It all worked out perfectly. More

Suddenly it happened It was something that had to be done quickly and I'm happy it had gone smoothly' plus, the staff and service was great; considerate it an unexpected s It was something that had to be done quickly and I'm happy it had gone smoothly' plus, the staff and service was great; considerate it an unexpected self Christmas present. Thank you everyone. More

Lovin my new truck. Loreen greeted our group equally on the lot the first time I walked on the lot with my brother and his wife . The other lots greeted my brother first Loreen greeted our group equally on the lot the first time I walked on the lot with my brother and his wife . The other lots greeted my brother first and completely ignored me until my brother made them aware that I was the purchaser. Buying a new car is huge for me so it took me a bit to figure out time to visit the dealership again. The perfect truck was there for me. I thought a Monday would be good to make this transaction. Loreen worked with me and fought for me. Word to the wise don’t go in on a holiday! Turned out that Monday was a holiday. As it seems many people that day had the same idea as me so consequently it took many hours to complete. All in all I’m happy with my purchase and am looking forward to working with Platinum Chevrolet in the future. More

Great dealer and salesperson McCabe Huntley was our sales person and he was excellent., as was the entire experience. After-sales service outstanding.. Recommend this dealership McCabe Huntley was our sales person and he was excellent., as was the entire experience. After-sales service outstanding.. Recommend this dealership for both sales and service. More

Horrible service . Stay far away from this place. Was charged $170 for a diagnostic, when I inquired about the repair needed (water pump complete replacement) I was di . Stay far away from this place. Was charged $170 for a diagnostic, when I inquired about the repair needed (water pump complete replacement) I was directed to the cashier, was not greeted she asked my name and told me I needed to sign and pay the fee. I told her I had questions and she said after I sign and pay she will send me to talk to the service writer. Very rude. When I asked the writer about the actual part that needed fixed he could not tell me what actually failed.. Gasket, seep hole leak, mechanical malfunction, if a gasket which one? Was told no actual mechanical failure in pump.. Its a 2 piece water pump with multiple gaskets that are replaceable. So why replace 200 dollar water pump if its just a gasket and you cant confirm any mechanical failure?The diagnostic I was charged for would have given them this simple information. When I contested the diagnostic I was told they cant give me any info and the tech was gone for the day. I was told he would contact me the next day. I heard nothing the next day. Contacted the writer and again requested a speedy response. I was told tech had not shown. They still have not explained what actually failed where it is physically leaking from.. Still have not contacted me its been weeks! I was treated horribly when I informed them they would not be performing the repair. They took my money, tossed me my keys and refused to explain the diagnostic or to respond to any of my questions. Took my money I worked hard for, didnt perform any diagnostic then showed me the door.. Seriously reconsider any business with this dealership, I would hate for you to experience what me and my family have been put through at platinum chevy. Now our car is undrivable and we have small children and weeks later I am 170 dollars poorer and not even sure what failed in my car. So much for taking care of customers.. Maybe they are just to busy to respect hard working people.. Dont have time to diagnose cars properly, just need to get paid. I feel sad for future customers and their familys.Rude service writer and cashier. Was completely embarrassed and Shocked they can treat customers in this manner. Recommend another dealership to anybody I can. Noone should be treated this way. Poor excuse for a dealership.. I am a customer service rep here in Sonoma County serving 500 customers a day and would NEVER make a customer feel this way. I have a relationship with all my customers and freely share my feelings about this dealership and how they treated me and my family. I hope noone has to leave a place that demoralized and I will continue to do my best to get the word out so noone does. More

Amazaing experience This dealership was great worked with me the whole time in getting the deal done. Tommy was great kept in contact with me the whole time letting me kn This dealership was great worked with me the whole time in getting the deal done. Tommy was great kept in contact with me the whole time letting me know what was going on with my loan very informative. Would recommend highly again and again. More

Great Experience at Platinum Chevrolet I went into the dealership hoping I could afford a new vehicle that would allow me to drive my little girls around safely. I talked to a couple of sa I went into the dealership hoping I could afford a new vehicle that would allow me to drive my little girls around safely. I talked to a couple of sales people and they were very accommodating and helpful!! We looked at A LOT of vehicles and there were A LOT of estimates and numbers ran to try and get me into a new truck that I could afford. They showed me many trucks on the lot and online at other dealerships to show me all the options they come with. I left the dealership with a lot of options and numbers to go home and talk to my wife and crunch some numbers. I called multiple times after my very pleasant visit to ask A LOT of questions and was ALWAYS takin care of. They made me feel like they really wanted to help me and get me into a vehicle!!! Let me tell you I asked A LOT of questions and took up A LOT of their time in person at the dealership & on the phone and Platinum Chevrolet never made me feel like I was being a pain or bothering them!! They really made me feel that they were there for me and they were going to what ever it took to get me in new truck!! Not only were they willing to work with me on the price but REALLY hooked me up on my trade ins to get the final number to a payment that I could afford!! I am so excited to say that I rolled out of there with a new 2018 Chevy Silverado 1500 LTZ and I couldn't of done it with out the above and beyond help of David, Roan, Scott & Gerry!! Thank you so much guys for ALL the help you did for me in getting my new truck!! More