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Platinum Chevrolet

Santa Rosa, CA

4.6
392 Reviews

3001 Corby Ave

Santa Rosa, CA

95407

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Showing 392 reviews

January 25, 2019

Bolt EV problem We purchased aBolt because of the range. It was only charging to 160 miles so I made an appointment with service. I arrived on time. I told them why More

by cainortho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
There are none
Feb 05, 2019 -

Platinum Chevrolet responded

Dr. Cain, I apologize for your experience in service, that is not what we strive for each day, and not what has gotten us to where we are today. Jeff has been with us for over 8 years and this is the first complaint of this kind that I can recall receiving. It does not forgive it, however that is not his typical interaction and I apologize for that. I know our Service Director, Jim, has spoken to you since and while we don't always like the information the General Motors gives us regarding the charging and expected miles, we can only do our best with the information that Technical Assistance provides us. We have the best EV team in Northern California and frequently receive tow-ins from surrounding dealers and their EV vehicles, as we have the most experience and know-how of any shop. The cold weather does affect the all electric range and charging and we receive many inquiries almost daily with similar questions. While General Motors, to my knowledge, has not released an official statement addressing weather related charging, such as "in temperatures of a certain degree you can expect up to an X% of charging disparity" it is a known item. What we have also experienced is that even though the vehicle shows 160 miles for example after charging, customer are stating that they are actually exceeding those miles when actually driving (possibly as the external temperature rises throughout the day). The BOLT is a phenomenal product for the money and I'm sure vehicle electrification will continue to grow and technology will grow with it and hopefully with that we will have a better defined answer to you question/concern regarding the overall weather related charging. Again, my apologies for your experience during your visit, we will do everything we can to make your next visit much more satisfactory. Best Regards, David Barnes General Manager Platinum Chevrolet

January 25, 2019

30K service on my truck I took in my 2015 GMC Canyon in for a 30K service and the service coordinator did an excellent job in helping me out. I asked that they also change ou More

by Mr. A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
January 24, 2019

90K mile/10 year service, breaks Simply put, I could not be happier. John is an AMAZING representative for Platinum Chevrolet! Knowledgeable, upbeat, efficient, polite, accurate..... More

by Maggie.Miller
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John in service
January 24, 2019

Great buying experience for my 2019 Chevy Bolt I went to 4 - 5 different dealers looking for a Chevy Bolt before being contacted by Hans at Platinum Chevrolet. What a breath of fresh air. I am bu More

by Jeffstreblow
Recommend Dealer
Yes
Employees Worked With
Hans Bigall
January 24, 2019

Can always count on getting a good job from service I totally trust Jenn in the service office to make sure over the repairs and service need it on my car are done just to say it needed to be done and g More

by CONBYCEPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn in service office!!
January 24, 2019

great customer service In and out in a jiffy for an oil change, and always with a smile from Service writer Jenn. I wouldn't go anywhere else. More

by kelly50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd, Jenn
January 24, 2019

fixed problem in less time than expected My transmission was clunking when it downshifted going up a hill. I scheduled an appointment, brought the vehicle, and had it back fixed in the same d More

by BRUCEBECKY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cox
January 24, 2019

Very responsive and friendly We didn't have an appointment the first time we came to check out the Chevy Bolt, but a sales person, Dean Treat, made himself available, was very kno More

by bachrach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Treat, Tim,
January 24, 2019

good and bad. was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't More

by KANDYKANE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barnes
January 24, 2019

My car was done early Brandon is a very helpful and conscientious service advisor. I appreciate his communication. They were able to finish my car earlier than expected. More

by karakey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon - Service counter
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