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Platinum Chevrolet
Santa Rosa, CA
395 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 395 reviews
December 05, 2019
Great experience Paying for car repair is never fun but this shop makes it bearable at least. Cheerful, polite and generally professionally gracious. The coffee wasn’t Paying for car repair is never fun but this shop makes it bearable at least. Cheerful, polite and generally professionally gracious. The coffee wasn’t terrible either. More
by LISAZMARTIN
Verified CustomerEmployees Worked With
Chris in service
December 04, 2019
Service Had service in my truck third on a little pricey and took three hours but staff and tech where great custmer lounge was comfortable and clean Had service in my truck third on a little pricey and took three hours but staff and tech where great custmer lounge was comfortable and clean More
by bwmedin
Employees Worked With
BRANDON BEISECKER
November 30, 2019
Awesome They really hear you out on what it is your looking for! I loved how friendly oscar was turely made a great experience in purchasing my car! That i ab They really hear you out on what it is your looking for! I loved how friendly oscar was turely made a great experience in purchasing my car! That i absolutely love and so do my kids!🤗 More
by Cortezjenny81
Employees Worked With
OSCAR PEREZ, TIM HUNT
November 28, 2019
Leased a 2019 Bolt Premier I was able to deal on a price over the phone and texting. No surprises when we got to the dealership to sign the papers and pick up the car. Very pl I was able to deal on a price over the phone and texting. No surprises when we got to the dealership to sign the papers and pick up the car. Very pleasant experience. The dealership does add theft protection stickers to the windows and door edge guards that I was not thrilled to pay for but they did get the Bolt price to what I could live with so I didn't fight with them about the two items. More
by PLATINUM0
Employees Worked With
DEAN TREAT, TIM HUNT
November 26, 2019
Trout Whisperer Service was good but service parking for customers is terrible. The dealership needs to designate more parking area for service customers. I highly r Service was good but service parking for customers is terrible. The dealership needs to designate more parking area for service customers. I highly recommend that the needs of the customers be priority. More
by acmendo
Employees Worked With
JENN PERSALL
November 26, 2019
Great service Took my 22 year Saturn in for an oil change and replacement wipers. I was checked in quickly. They were really busy but I was able to get out in 1. Took my 22 year Saturn in for an oil change and replacement wipers. I was checked in quickly. They were really busy but I was able to get out in 1.5 hours. I've always received good service. More
by BARBOFNOVATO
Employees Worked With
Chris Bagnall
November 25, 2019
Disorganized, Inefficient, Frustrating Service Department Pros: My car is fixed, the people are nice, hard working people. Cons: - warranty repair stated as "done", then when I pick it up, problem persis Pros: My car is fixed, the people are nice, hard working people. Cons: - warranty repair stated as "done", then when I pick it up, problem persists. Obviously work was not checked prior to my arrival - endless phone tag as for some reason management has decided that whichever service person was initially on the account must be the one to follow up or to even acknowledge if the car is ready - warranty repair in which the service technician implied that I had sabotaged the car in order to get the warranty repair? - grease stains on the carpets following servicing - insufficient contact as I needed to call to find out if my car was ready - warranty repairs made to the stereo, but then stereo not inspected. The porter delivering the car after warranty "repair" actually had to point out problems with the stereo, and the whole repair process for that item needed to be repeated. (this is not the same cycle as the first item in this "cons" list - the handoff from one person in Platinum to another in Platinum was nonexistent and I found myself having to completely reexplain problems and issues instead of personnel talking to one another. And then when I asked service to inquire if I could get the work done closer to my home at another dealer, I was told that I needed to make that call, to reexplain the entire affair, etc. I want to emphasize that I feel the people are competent and genuine, but there is something broken with the management of this dealership and I would not recommend it to anyone and though I absolutely love the car I am sorry that I did not buy it from another dealership. I will not take any future repairs to Platinum nor will I do business with Platinum in the future. More
by bkatuna
Employees Worked With
Chris in service, DEAN TREAT, TIM HUNT, JIM HASAPIS, JENN PERSALL
November 23, 2019
Oil Change weird sound under the hood I, the owner of the Chevy Tahoe, Arianna Screen, brought my vehicle in due to a weird sound under the hood. Irie took the time to listen and point ou I, the owner of the Chevy Tahoe, Arianna Screen, brought my vehicle in due to a weird sound under the hood. Irie took the time to listen and point out possible reasons for the sound. I then got my first oil change. Took a bit longer than they said. But not too muchuxh longer. More
by moorearianna
Employees Worked With
The person I talked to is not listed
October 25, 2019
Awful Worst place I have ever been. Bought my truck from them, then brought it in for an oil change and everything was working fine. When I got it back the Worst place I have ever been. Bought my truck from them, then brought it in for an oil change and everything was working fine. When I got it back the tire monitor service light came on and wouldn't go off. Brought it in 2 more times trying to fix it and after 3 hours off sitting they told me it would be 300 dollars to fix something that was working when I got here. Never again will i do business with this place and I will never bring another car here. So over 300 bucks they just lost a customer and I will tell everyone I know never to come here. More
by tamauch1551
Employees Worked With
JOHN COX
October 25, 2019
Exceptionally Easy I contacted P.C. about exactly what I wanted. I worked with Jeremy who had everything ready to go when I arrived; the process was incredibly simple, a I contacted P.C. about exactly what I wanted. I worked with Jeremy who had everything ready to go when I arrived; the process was incredibly simple, and I very much appreciate the work put into the deal. More
by jmarasca
Employees Worked With
Jeremy Johnson
