Back

Platinum Chevrolet

Santa Rosa, CA

4.6
392 Reviews

3001 Corby Ave

Santa Rosa, CA

95407

Directions

By Type

Showing 392 reviews

May 21, 2021

We just purchased 2 more vehicles for our commercial fleet, and everything went as efficient as we've come to expect. We appreciated the creative input and help with utilizing available options to help More

by JESSE44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barnes, JASON MARTIN
Jun 05, 2021 -

Platinum Chevrolet responded

Thank you for the wonderful feedback! Have a great day!

May 18, 2021

My dream of owning a Corvette has come true. McCabe and Scott made this experience a joy. I will continue bringing her to Platinum Chevrolet for service and maintenance. Thank you all so much. More

by 4a2ret
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SCOTT DANIELS, MCCABE HUNTLEY
Jun 05, 2021 -

Platinum Chevrolet responded

We love to hear that! Making dreams come true! Enjoy!!

May 18, 2021

He is a very good person, I was very comfortable with my purchase and I hope to return and try again with him, thank you, More

by jperez34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barnes, JUAN LEAL
Jun 05, 2021 -

Platinum Chevrolet responded

We look forward to serving you again in the future! thank you for the review, have a great day!

May 18, 2021

Juan Leal was amazing, Good man, very attentive, Friendly, Funny guy! Will cater to your needs and listen to what you want. He indeed is good at what he does. More

by marcosrocha8678
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUAN LEAL
Jun 05, 2021 -

Platinum Chevrolet responded

Thank you for the amazing feedback about Juan, we are so glad you had such a great experience!

May 18, 2021

Very friendly, and helped me with everything i needed. And had the answers to my questions. Definitely will recommend to other people. Great person too. More

by jesusperezmty
Recommend Dealer
Yes
Employees Worked With
JUAN LEAL
Jun 05, 2021 -

Platinum Chevrolet responded

Juan is awesome, thank you for the kind words! Enjoy your vehicle and have a great day!

May 13, 2021

Scott is an excellent Salesperson and Finance guy. Not Scott is an excellent Salesperson and Finance guy. Not often that someone is so good at both sides of the sale. He is very knowledgeable, professi More

by jotter77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barnes, SCOTT DANIELS
Jun 05, 2021 -

Platinum Chevrolet responded

Thank you for the feedback! Enjoy that beautiful Equinox!

May 11, 2021

Jason Has been great ..!!!He made the process easy and Jason Has been great ..!!! He made the process easy and time efficient. I really appreciate his speed and giving us a fair market price for the new More

by tonydemeo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barnes, JASON MARTIN
Jun 05, 2021 -

Platinum Chevrolet responded

The Commercial Truck Guy is.... THE MAN! Thank you for the feedback and so glad to hear your experience went well!

May 11, 2021

Everyone who worked with me was very friendly and transparent through the whole process. Everyone was also really helpful and clearly presented sales information. Charlie did a great job selling me t More

by AJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JASON FARAJI, SCOTT DANIELS, CHARLIE IRWIN
Jun 05, 2021 -

Platinum Chevrolet responded

Thank you for the kind words, we hope you enjoy your new vehicle and look forward to serving you again in the future!

May 10, 2021

McCabe is an amazing person to work with has always given attentive and quick service. We have already bought 3 trucks from him, 2 last year and one so far this year More

by thepineseric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MCCABE HUNTLEY
Jun 05, 2021 -

Platinum Chevrolet responded

Thank you for the kind words! Enjoy your beautiful vehicle!

May 08, 2021

Called to make an appointment to repair a dealer Called to make an appointment to repair a dealer installed option that was not working properly, $500 footwell lighting option installed when car was More

by Kevin J.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
JASON FARAJI, MARK HOBBINS
Jun 05, 2021 -

Platinum Chevrolet responded

Kevin, This situation is outside of our control. You are referring to an option on a car sold years ago purchased by someone else that you are now coming back to us asking about the footwell lighting. I realize you bought the car from them now years later, but we are unable to rewind time to see what agreement was made with the original owner of the vehicle. Thank you.

Jun 05, 2021 -

Kevin J. responded

It was not years ago, and the 2018 Camaro SS2 was still under factory warranty, I went to a local Chevrolet Service Dept. to have lighting option checked because it didn't function properly and was told, in writing, that the option listed on sales build sheet was NEVER installed by originating dealer, Meaning you! I contacted Chevrolet, they said it was up to Platinum Chevrolet to make it right since you were paid to install option. When I contacted you to repair the defect, you straight out refused to repair the issue and told me, "Dealer installed options were not covered under warranty!" I sent you the window sticker showing the option, the location under the dash, for installation of the option, never had the insert removed to install the option, You refused to make the situation right after your dealership mistake. Poor customer service and makes Chevrolet look bad as you represent their name! I gave you an honest assessment of your service and still feel you are not honoring your commitment to the car industry. It is called integrity! Look up the meaning.

Jun 07, 2021 -

Platinum Chevrolet responded

This was from 2018 and I can understand your frustration, however since you are not the original owner of the vehicle our hands were tied regardless of miles/warranty coverage. I'm sorry this was such a frustrating situation for you.

Jun 07, 2021 -

Kevin J. responded

That is Not what Chevrolet Customer Care told me. They said factory warranties are transferable and it was the original dealerships responsibility. We already went round and round about this matter when it took place a year ago. Just know I'll NEVER be a customer of yours and just wanted to inform other potential customers of your views towards Dealership Integrity. If you had bothered to even look at the car, we would not be having this discussion!

...
10
...