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Platinum Buick GMC White Plains

White Plains, NY

4.4
766 Reviews
We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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358 Central Avenue

White Plains, NY

10606

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Showing 766 reviews

March 18, 2021

I called in first thing in the morning and explain that I had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful More

by StaceyCai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure of his name-front desk-service
Mar 20, 2021 -

Platinum Buick GMC White Plains responded

Hi Stacey, We're happy to hear that our service staff was accommodating, and was able to get your car fixed quickly and get you back on the road. Thank you for taking the time to share your review with us, and we hope you'll visit again!

March 16, 2021

Empire Buick of White Plains and their salesman David Silva made purchasing my new Encore GX a stress free experience for the first time ever More

by patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Horton
Mar 17, 2021 -

Platinum Buick GMC White Plains responded

Hi Patti, We're so glad that David provided you a topnotch buying experience! Thank you for sharing your 5-star review with us and we hope you will visit us again for your future car needs. Congratulations on your new Encore!

March 16, 2021

Do not use the service dept there. No prices are posted, and they are a rip-off! Told the price next door was about the same, yet it was $20 less! Can't make it up! More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept.
Apr 07, 2021 -

Platinum Buick GMC White Plains responded

Hello Lou, I am sorry to hear that you had a poor experience with our service department, and apologize for any miscommunication that occurred regarding the price of the services you received. If you would like to further discuss your experience, please contact Raymond Maldonado at rmaldonado@eagny.com and he will be glad to address your concerns directly.

March 16, 2021

Visited this location on President's Day with an interest in leasing a GMC Terrain. David Silva was my sales consultant and was extremely friendly, knowledgeable and patient. I was there for quite a while More

by rf.weinstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey
Mar 17, 2021 -

Platinum Buick GMC White Plains responded

Thank you for sharing your 5-star experience with David with us! We are pleased that he and the rest of our staff, provided you exceptional customer service! We appreciate your business and hope to work with you again. Congratulations on your new vehicle!

March 06, 2021

Empire Buick GMC of White Plains is a stand up establishment. Ryan Nimmo was a pleasure to deal with and very transparent throughout the process. I would highly recommend you ask for Ryan if you p More

by Ericnokaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey, Jessica Tresselt, Robert Horton
Mar 09, 2021 -

Platinum Buick GMC White Plains responded

Hi Eric, Thank you for your 5-star review! We are happy to hear that Ryan, Scott and Rob provided you an outstanding car buying experience! We appreciate your business, and congratulations on your new vehicle!

February 28, 2021

Did my 1st lease, it was an amazing experience. Starting with David my sales Consultant, to all the Managers, Scott, Joe and Billy and our finance manager Robert. We were treated like family every step of t More

by Inelda Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey, Joseph Contini, Jessica Tresselt, Bill Kendall, Robert Horton
Mar 03, 2021 -

Platinum Buick GMC White Plains responded

Hi Inelda, We're pleased to hear that David, Scott, Joe, Billy, and Robert all treated you well and provided you topnotch customer service during your visit! Thank you for sharing your 5-star review with us, and congratulations on your new vehicle! We hope to work with you again in the future.

January 15, 2021

I just wanted to take the time to write a few more words about my experience with White Plains Buick GMC. Buying anything during Covid is hard enough, let alone what you have to do to buy a car. Scott, Ryan More

by Reneeashleynyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
White Plains Buick GMC
Jan 15, 2021 -

Platinum Buick GMC White Plains responded

Renee - Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Scott, Ryan, and Rob. Congratulations on your new vehicle and safe travels. We hope to earn your business again at White Plains Buick GMC!

January 15, 2021

I wanted to take a moment to rate my experience at White Plains Buick GMC on 1/9/21. I was looking for a new vehicle for my wife and her first choice was an Acadia. I contacted the dealership to setup an ap More

by jetmannj28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mccaffrey, Ryan Ny
Jan 15, 2021 -

Platinum Buick GMC White Plains responded

Thank you for taking the time to leave us a review! We are proud that we earned your business here at White Plains Buick GMC, and we will be sure to let Ryan and Scott know that you appreciate their help. We hope that both you and your wife continue to enjoy the new car!

December 24, 2020

I called this dealer to inquire about a new truck they had on their website. I asked if that specific truck qualified for the current Employee Pricing sales offer. I even gave them the VIN # for the truc More

by dawntw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica and Robert
November 14, 2020

Dropped off my new GMC for a body work estimate. A few small dings. Turns out they use a body shop in the Bronx. Car smelled of McDonalds with french fries left on the floor and was returned with radio st More

by Doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Nov 25, 2020 -

Platinum Buick GMC White Plains responded

Doc - I assure you that we strive for accommodating service here, and I'm sorry to hear that you are frustrated. I understand that you are now taking your business elsewhere, but I will be sure to share this feedback with my team. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Scott McCaffrey - General Manager - 914-761-5000 x1006

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