Plantation Ford

Worst dealership I've ever dealt with I went there to buy a car and left a deposit because I wanted my girlfriend to see it first. They made her wait for 45 minutes and never let her get i I went there to buy a car and left a deposit because I wanted my girlfriend to see it first. They made her wait for 45 minutes and never let her get in the car. They just drove it up to show her the remote start and the trunk. That was a year ago. I purchased a mustang from another dealer and had to go in and sign to get my money back. Last week I went in for an oil change and again, very unfriendly service all around. Now today I called to see if they carried touch up paint that I need and the guy in the phone was rude when I first called and said I need the VIN number. Ok, no big deal. But when I called back a few hours later he was excessively rude again, said he never spoke to me and, in his words, "never told me a thing". Ok, no need to be a jerk. He then said he would have to order it and have it prepaid for. He then told me other dealers that carry it close to the area but at no point asked if I wanted to come in and pay for it so it could be ordered. For such a newly renovated dealer I would think they would want to attract business, not drive it away. It's the closest one to my home but I guess they don't want customers. Worst dealer I have ever seen in my life. More

COMMENDATION JIM GORMLY Jim Gormly has earned this commendation. I started working with Jim in early April 2016. Having read the Car and Driver reports for years on the Musta Jim Gormly has earned this commendation. I started working with Jim in early April 2016. Having read the Car and Driver reports for years on the Mustang I decided to purchase the car. The Mustang I was looking for was not in inventory at Plantation Ford nor for that matter at the other dealers. With Jim's help I decided on a Mustang GT coupe premium with all options. I found Jim to be honest, positive, professionally very knowledgeable, and a pleasure to due business with. Over the following weeks Jim always provided me with manufacturing status by email or phone. Jim was always very supportive to my requests to be introduced to several Plantation Ford team members. I have never had a more positive relationship purchasing autos in inventory or special order. More

Still waiting women beware My vehicle has been at Plantation Ford for over 45 days, progressive insurance was out there 3 days after my accident. I was told the repair would tak My vehicle has been at Plantation Ford for over 45 days, progressive insurance was out there 3 days after my accident. I was told the repair would take 2 weeks. I called after the 2 weeks expired and I have been told next week every week since the 2 weeks have expired. My rental coverage only covers me for 30 days. Called again on the 28th and guess what I was told? " next week " so not only have they been lying to me about the completion date I am out for all the additional days for my rental. Because of the poor service I am out between $500 to $600 in the additional rental fees!!! They have taken advantage of me because I am a female. They think it's a joke. It was minor body work. I have had to cancel summer vacation plans with my kids because they can't get the vehicle done. My husband bought 3 F250's from them and you would think that would help!!! NO!!! They didn't even offer to pay for the additional days for the rental. I am very disappointed in them and mostly myself for not listening to everyone for telling not to take it there. I figured it's a Ford and Ford would be the best one to fix it. I should have taken my Ford Edge to sawgrass Fors where everyone said I should have taken it. Hopefully the review will save someone else all the aggravation and additional money and take their vehicle to Sawgrass Ford. More

Amazing experience Amazing customer service, great car! Jim Gormly was fantastic to deal with- we will be recommending Plantation ford to our friends and family, for sur Amazing customer service, great car! Jim Gormly was fantastic to deal with- we will be recommending Plantation ford to our friends and family, for sure. More

Easiest car buying ever! This was the most pleasurable car buying experience I have ever had. The staff was very helpful, and extremely knowledgeable in every area of my trans This was the most pleasurable car buying experience I have ever had. The staff was very helpful, and extremely knowledgeable in every area of my transaction. Things went so well that I even bought a second car on the same day! Definitely a customer for life. More

Buying a car made easy Jim made the process of buying a car easy. I was in and out of the dealer with a new car in a couple of hours. Jim made the process of buying a car easy. I was in and out of the dealer with a new car in a couple of hours. More

Happy with the dealership, but a little annoyed with Ford. My brand new 2016 Ford Transit cargo van, purchased at Plantation Ford, on 12/31/15, broke down, due to a faulty throttle body, after only 4,000 miles My brand new 2016 Ford Transit cargo van, purchased at Plantation Ford, on 12/31/15, broke down, due to a faulty throttle body, after only 4,000 miles on the odometer. The dealership did what they could to help me, but the replacement part was backordered at Ford. I was provided with a temporary vehicle, while my van was on the lot, awaiting parts. I am thankful for that. However, Ford could not loan me a vehicle of equal size and capability (another full-size cargo van). I bought the van, because I need that size vehicle for my business. I had to rent a van myself, from U-Haul, for several days, at my own expense. I think Ford should figure out a way to provide a vehicle of equal size and capability, to a person in my situation, when my brand new van broke down, due to faulty original parts. I appreciate that the dealership did everything they could to help me, while they waited several weeks, for the replacement parts to come in from Ford. More

DISAPPOINTED , VERY HURT & DEEPLY SADDENED. I OWN A 2014 FORD FUSION SE I LOVED MY CAR UNTIL .....THURSDAY AT 5:30 MY CAR JUST STOPPED WORKING I CALLED FOR A TOW AND FOR A RENATL SERVICE TO MEEY I OWN A 2014 FORD FUSION SE I LOVED MY CAR UNTIL .....THURSDAY AT 5:30 MY CAR JUST STOPPED WORKING I CALLED FOR A TOW AND FOR A RENATL SERVICE TO MEEYT ME AT FORD SERVICE EVERYTHING HAPPEND SO FAST BUT THANK GOODNESS BECAUSE RENATL PLACE WAS CLOSING AT 6PM AND FORD SERVICE WAS TO CLOSING A SEVICE EMP HELPED BUT RUSHED ME ON ABOUT MY WAY DIDNT LIKE THAT MUCH ONLY WAS WORRIED ABOUT A WARRENTY THAT I DO HAVE 5 DAYS GO BY I HAVE HERD NOTHING ABOUT MY CAR I CALL UP TO FIND OUT THE SERVICE EMP ASKS THAT I GET TO THE POINT 3X HE HAS A LINE AND IS CLOSING I ASKED THAT WE NO LONGER WORK TOGEATHER AND THAT I DEAL WITH MANAGEMENT AT THIS POINT I REALLY NEED MY CAR BACK AT THIS POINT MY WARRENTY NO LONGER COVERS THE COST OF THE RENATL AND IM BEING TOLD I CAN HAVE MY CAR TOMRROW WELL THAT MAKES DAY 6 GLADE TO HAVE MY CAR BACK SEVRVICE EMP GUY WAS THERE BUT HAD NO WORDS FOR ME AND MANAGEMNT TOOK MY PAYMNT AND SET ME ABOUT MY WAY ..NOW THIS IS THE DISAPPOINTMENT PART I CALL TO MAKE A PAYMNT ON MY CREDT CARD THAT I USED FOR THE CAR RENTAL ONLY TO FIND OUT IV BEEN CAHRGED UP FOR THAT BILL AND THE WRRENTY PAID THAT OVER TO FORD WHO NEVER CALLED ME TO TALL ME AFTER HAVING MY CAR BACK FOR A WEEK IM STILL DEALING WITH FORD SERVICE I CALL BACK FORD AS TO WAY THEY HAVE A CHECK OF MINE AND NEVER MADE CONTACT WITH ME TO EXPLAIN ALSO CALLING THEM AND THEM NOT CALLING ME THATS REAL POOR COMING FRM THEM THIS IS MY 4TH FORD VEHICLE I TALK THIS MATTER OVER WITH THE WARRENTY COMPNY THEN WITH FORD ...FORD MANAGEMNT SAYS THAT THEY WILL HAVE A CHECK CUT FOR ME BUT IT WON'T BE READY UNTILL MONDAY OF NEXT WEEK REALLY A WAIST OF MY TIME ...MONDAY IS HERE AND NO CALL ALL DAY TUESDAY AFTERNOON I CALL TO SPEAK WITH GM NOW GM ASSISTANT HELPS ME AND NEEDS TO CALL ME BACK TO GET TO BOTTOM OF THIS SHE CALLS ME BACK WITH GM ON THE PHONE WHAT A SHAME ALL HE SAYS IS MY CHECK WILL BE READY LATER AROUND 5PM AND WE FIRED THE SERVICE GUY WHO 1ST HELPED ME I WAS SO DEEPLY SADDENED AT THAT POINT AND FELT LIKE THAT WAS MY FAULT AND HOW COLD THE GM OF ALL PEOPLE APOLIGIZE TO ME FOR THE INCONVENIENCE AND SAYS WELL WE FIRED HIM AS WELL ...8( 8( LIKE THAT WHAT I ASKED FOR OR WANTED ..NOW I HAVE TO SHOW MY FACE AT THIS LOCATION WITH MY KIDS AFTER ALL THIS AND WITH IM SURE THIS PERSONS CO WOKERS ALL AROUND ..I PARK MY CAR ACROSS THE WAY AND PUT MY SUN GLASSES ON AND PREP MY KIDS FOR ARE WALK OF SHAME ONLY TO PICK UP WHAT WAS ALRDY MINE AND TO LEAVE FEELING SO SICK THAT A PERSON A FATHER OR A BROTHER HAD LOST THERE JOB BECAUSE OF ME AND NOW WHERE TO GET MY CAR SERVICE AT BEING THAT PLANTATION FORD IS ONLY 10MINS FROM MY HOUSE ..THINKING I SHOULD CAHNGE THE MAKER OF MY VEHICLE AND NOTIFYING ALL I KNW ALL ABOUT FORD SERVICE. More

bad service I went to service my car (Mind you) i dropped it there 9 am its now 3pm and the stupid lady they have had my service rep has done nothing to my car di I went to service my car (Mind you) i dropped it there 9 am its now 3pm and the stupid lady they have had my service rep has done nothing to my car didnt event moved it to the back this is not the first time i had problems with this lady now my car is still no done so i missed todays work and is going to have to missed tommorow to becase of nothing had been done yet just for a simple (Axle) i really dont like this dealership i think that they are very rude and have bad custormer service every time i cone here More

Very helpfull people, quick service. I've been doing business at this dealership for over forty years and have always had excellent service, quality parts, and fantastic vehicles. The sal I've been doing business at this dealership for over forty years and have always had excellent service, quality parts, and fantastic vehicles. The sales and service staff are knowledgeable, courteous, and go out of their way to accommodate customers. My most recent visit was just for an oil change but was treated like i was buying a fleet of vehicles. More