Pitre Kia

My overall experience at Cottonwood Kia service department was excellent. I would reccomend the service department at Cottonwood Kia to others. Marshall was very friendly and professional. department was excellent. I would reccomend the service department at Cottonwood Kia to others. Marshall was very friendly and professional. More

Brought in car to checkup on recommendation made by another service center. Car was looked at quickly and honest feedback was given as to car status by car technician and service personnel. Given opp another service center. Car was looked at quickly and honest feedback was given as to car status by car technician and service personnel. Given opportunity to examine car up close and provided with areas to look out for if the problems becomes worse. More

When I arrived I was immediately greeted and the paperwork was ready to be signed. The switch recall service was quick and my vehicle was driven with care and attention to ensuring the techs did not paperwork was ready to be signed. The switch recall service was quick and my vehicle was driven with care and attention to ensuring the techs did not cause damage or get it dirty. Everyone was very friendly and courteous. All smiled and greeted me politely when approached. Good job! More

I had a great experience with my recent purchase at Kia. Jacob and the entire team made purchasing my vehicle a very pleasant experience! Thank you Jacob! Jacob and the entire team made purchasing my vehicle a very pleasant experience! Thank you Jacob! More

Thank you for the outstanding work you do?? The customer service is very helpful in explaining recall information and what the vehicle needs to be in top shape. The mechanics do quality work. I can trust th service is very helpful in explaining recall information and what the vehicle needs to be in top shape. The mechanics do quality work. I can trust that my car is fixed right the first time. I have all the confidence in your mechanics. Thank you for taking such good care of me and my van. More

it was great price and friendly sales person. i asked some questions and the knew the answers. they treated me with respect. also washed my car . some questions and the knew the answers. they treated me with respect. also washed my car . More

The service manager provided overall exceptional customer service. He provided a detail of the overall service that was provided and also the next steps of service that I will need on the next visit. service. He provided a detail of the overall service that was provided and also the next steps of service that I will need on the next visit. More

They explained why my car was acting weird and fix the problem. They went above and beyond to help me out and fix the problem. problem. They went above and beyond to help me out and fix the problem. More

We noticed the "Check Engine" light was illuminated on the instrument panel. I immediately contacted Cottonwood Kia and spoke to Marshall who gave me a service appointment for the earliest illuminated on the instrument panel. I immediately contacted Cottonwood Kia and spoke to Marshall who gave me a service appointment for the earliest possible available date. I brought the car in at the appointed time and described some of the "symptoms" we were experiencing around the time we noticed the Check Engine light. Marshall was extremely helpful in going thru each of the issues and assured me his Tech would find the cause of each problem. He also informed me of the exact cost associated with the Diagnostic Service and that he would contact me prior to proceeding with any additional services. Marshal called an hour or so later to advise me of the problems the Tech had found along with the approximate time and costs for both parts and labor needed to complete the repairs. Other than a slight mix up with my contact phone number, we were ultimately notified that the service was completed on time and at the price previously discussed. Marshall was even able to provide my wife and I shuttle service to and from the Cottonwood Mall while our vehicle was being serviced. Finally, Marshall was able to outline some additional services our vehicle requires in the very near future along with an estimate of the cost and time required to complete those services. Based on this most recent experience, I look forward to having my car serviced at Cottonwood Kia in future and to working with their service professionals like Mr. Maloy. I would have no problem recommending Cottonwood Kia to my friends, family and neighbors. Feel free to contact me if you have any questions concerning my experience at Cottonwood Kia. More