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Pilson Auto Center

Mattoon, IL

4.6
338 Reviews

2212 Lake Land Blvd

Mattoon, IL

61938

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338 Reviews of Pilson Auto Center

July 06, 2023

Poor customer service, Ryan Moore lies as a sales manager. Just makes excuses with no resolution. If you want to buy a car here. Don’t trade one in. They won’t even come close to fair market value. T More

by j.klie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark McKay the salesperson was good.
Sep 27, 2023 -

Pilson Auto Center responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (217) 234-6461 so we can work towards a solution. Thank you and have a great day.

June 29, 2023

Absolutely the best dealership within 100 miles. Lost count on how many vehicles I have bought from them. Highly recommend!!! More

by jyakle2034
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Gordon, Jason Bianco, and as always Mike Crews
Sep 27, 2023 -

Pilson Auto Center responded

Jyakle2034, thank you for your kind words and this wonderful review!

June 26, 2023

Friendly good communication good atmosphere made me feel comfortable down to earth overall good bunch of guys More

by SWB
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Sep 27, 2023 -

Pilson Auto Center responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 23, 2023

Great place to do business with! !! Great experience with service providers! their parts department is exceptional More

by Auxcheif2003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy
Sep 27, 2023 -

Pilson Auto Center responded

Thank you again for the great review!

June 12, 2023

Really the only complaint that I have is that you say I have free car washes, however every time I have my car serviced and ask for it to be washed it never happens. More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 27, 2023 -

Pilson Auto Center responded

Carrie, our Service Manager would really like to speak with you more regarding this matter. Please reach out to us at (217) 234-6461. We look forward to hearing from you.

June 05, 2023

I've purchased three vehicles from pilsons and will keep doing business with them. Jason Wavering is a salesman that can be trusted and will bend over backwards to meet your needs in the purchase of a vehi More

by Ltfeb26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wavering, Brandon Price
Sep 27, 2023 -

Pilson Auto Center responded

Hi Ltfeb26, thank you so much for your positive comments about Dan Pilson Auto Center Inc!

June 04, 2023

The folks in the service department at Pilson Auto Center (Chrysler) were all very good: friendly, courteous, knowledgeable. The service - a safety recall - was completed but, unfortunately, they were hampe More

by lnkwarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Oakes, and others
Sep 27, 2023 -

Pilson Auto Center responded

We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2023

Cory was absolutely phenomenal to work with and incredibly patient while I weighed my options. Never made me feel pressured and gave honest feedback and I ended up with a better vehicle than the on More

by Lindy_evans21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory
Sep 27, 2023 -

Pilson Auto Center responded

Lindy_evans21, thank you for your kind review; we are happy to pass along your comments to the team here at Dan Pilson Auto Center Inc!

May 30, 2023

Nice clean dealership, no hassle purchase, listened to us and made for a wonderful experience. More

by Ram 2500
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry
Sep 27, 2023 -

Pilson Auto Center responded

Ram 2500, we are so happy to read such a great review about Dan Pilson Auto Center Inc!

May 26, 2023

Pilson's Auto and Murry were great to work with. After some negotiations, they gave me what I wanted for my trade-in and I feel I got a great deal on a like-new Roadster! Follow up for some minor More

by rognian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Murry Cooper
Sep 27, 2023 -

Pilson Auto Center responded

Rognian, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dan Pilson Auto Center Inc.

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