Pilson Auto Center
Mattoon, IL
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338 Reviews of Pilson Auto Center
Nice dealership, clean. Friendly. Went in for an oil change an tire rotation was done in just a little over an hour, I'm a very satisfied customer. Friendly. Went in for an oil change an tire rotation was done in just a little over an hour, I'm a very satisfied customer. More
This is the second vehicle we purchased from Pilson's. We received an email from Carfax that Pilson's wanted to purchase our car. So we went over to see what they could do for us. We received a phone c We received an email from Carfax that Pilson's wanted to purchase our car. So we went over to see what they could do for us. We received a phone call as soon as we pulled into the parking lot and the lady of the phone told us to ask for Ryan. A very nice gentleman named Murray came out and greeted us and we told him we were told to ask for Ryan. Murray told us he would go tell Ryan that we were there. Ryan apparently was to busy to come out because Murray came out and said that he was going to be the one helping us. I was put off that we were told to ask for someone and they were too busy to come and meet us. Murray was awesome! We had a couple of vehicles in mind that we saw on the website and Murray was more than helpful in finding the vehicles for us and to get us set up with test driving them. My one and only complaint was when we had to deal with Ryan. He was not friendly at all! He was down right rude! He made me feel that I was a nobody and that I didn't know what I was talking about. It was a good thing we got Murray to help us with our vehicle purchase and not Ryan because we probably wouldn't have stayed. Jason was awesome to work with also! I told him about my dealings and opinion of Ryan. We were at Pilson's for a few hours and Ryan kept on glaring at me from his office. He would not even go out and do the final inspection on the new vehicle before we left. We are very thankful that we got to deal with Murray and Jason. I will never deal with Ryan again. You need more people working at Pilson's like Murray and Jason and a lot less people working there like Ryan! You would think that the sales manager of a business would be a little more friendly to the customers spending thousands and thousands of dollars at the dealership. More
I had an awesome experience with Pilson auto center and an awesome sales woman named Kristy who sold me an awesome truck I will be giving them my future business Thanks Pilson. an awesome sales woman named Kristy who sold me an awesome truck I will be giving them my future business Thanks Pilson. More
This is our second vehicle we have purchased through Corey Jones at Pilson Dodge/Jeep in Mattoon, IL. and we were nothing short of absolutely thrilled to do so. Corey is one of the kindest and non-stere Corey Jones at Pilson Dodge/Jeep in Mattoon, IL. and we were nothing short of absolutely thrilled to do so. Corey is one of the kindest and non-stereotypical sales people I have ever dealt with. He went out of his way to make sure we had every question answered, every option considered and every concern resolved. He took every necessary step to ensure that we didn't miss anything through the entire process, just can't say enough good things about him and his caring and professional attitude towards the people he helps. Will always come back to Pilsons first for any future purchase opportunity. The best experience always, hands down. More
On an end of the day purchase Dave Cox and Brandon Price helped me surprise my wife with the Jeep Wrangler Black Widow edition! They stayed after hours to make this happen and got me out of there in about a helped me surprise my wife with the Jeep Wrangler Black Widow edition! They stayed after hours to make this happen and got me out of there in about an hour! Great service, Friendly service and very knowledgeable in products and services you need for the future of the vehicle! Thanks a lot Dave and Brandon!!!! HIGHLY RECOMMENDED!!!! More
I brought my jeep in over 2 weeks ago to have paint corrosion repaired, still havent got it back!!!! I called thursday and they said it was being done and shipped back to Mattoon the next day and they corrosion repaired, still havent got it back!!!! I called thursday and they said it was being done and shipped back to Mattoon the next day and they said now that pictures are being sent off to digital imaging to see if the door needs replaced!!!! xxx, 2 weeks to just now figure that out, how long will it take to get a door??? I am extremely upset i dont have my jeep back yet. Why cant you have a better system for repair?? shorter turn around, work on it the next day after i drop it off...... do i need to call back for a loaner??????? More
Very friendly staff with helpful information regarding the issues we had. We got right in and were very well taken care of. They always do a good job! the issues we had. We got right in and were very well taken care of. They always do a good job! More
Did all negotiating via email or phone. When I got to the dealership, Zack (my sales associate) met me at the door and let me test drive my new truck and I was out of there, with my new tr When I got to the dealership, Zack (my sales associate) met me at the door and let me test drive my new truck and I was out of there, with my new truck, 45 min later. Great experience! Great people! Great dealership! More