Pilson Auto Center

Worst experience of my life. I did my credit application over the phone just after 9 am and at 2 pm I was called to be told the car had sold. Even though I wasn’t in person I sho I did my credit application over the phone just after 9 am and at 2 pm I was called to be told the car had sold. Even though I wasn’t in person I should have still been a priority and they shouldn’t have delayed contacting the bank. That should have been my first 🚩. There was a vehicle comparable that I went ahead and purchased. I declined the warranty through text and verbalized it and still ended up with it. It’s been a process getting it reversed. Obv me never going there again won’t bankrupt them, but we were shopping for a total of 3 vehicles. I def would never go back in my life or rec them to anyone. Also it’s 2024. It’s a little tacky to assume someone is single just bc their husband isn’t there w them. Do better Jason. Tracy, however, was excellent. More

Friendly, informative, patient. Told what I was looking for and he found 4 vehicles for me to choose from. Told what I was looking for and he found 4 vehicles for me to choose from. More

$145 just to run codes. They want $600 for a service that may or may not fix it. Communication is very poor. They want $600 for a service that may or may not fix it. Communication is very poor. More

Terry is an excellent sales representative! He was very informative and helped the process go smoothly! He was very informative and helped the process go smoothly! More

I have purchased numerous trucks through the years and this was by far the best experience I have ever had. My salesperson, Jason Wavering, was great to work with. There was no B.S. or pressure sales tact this was by far the best experience I have ever had. My salesperson, Jason Wavering, was great to work with. There was no B.S. or pressure sales tactics and worked with me on negotiating a fair price. We we're in and out of the dealership with my new truck in under an hour! I am going to steer anyone looking for a vehicle to Pilsons..... More

Merry was great a problem fixer. Mr price was great. They took care of my family during our purchase. Mr price was great. They took care of my family during our purchase. More

Fantastic dealership with a healthy culture to get you a great deal and take the pressure of sales away from the experience. You can tell employees like working there and the follow through makes the tr great deal and take the pressure of sales away from the experience. You can tell employees like working there and the follow through makes the transactions easy to trust your being treated right. More

Very efficient, clean, timely oil and filter change with tire rotation. The buy 3 at a set price was a very good deal. tire rotation. The buy 3 at a set price was a very good deal. More

I wouldn't recommend this dearship to anybody. The salesman George Deleon was incredible.He sold 2 vehicles to my wife and me in less than 3 weeks. Awesome job. Unfortunately the rest of the employ The salesman George Deleon was incredible.He sold 2 vehicles to my wife and me in less than 3 weeks. Awesome job. Unfortunately the rest of the employees at Pilsonauto are not as energetic. Why is it taking soooo long to deliver a car?...Maybe a change in leadership at this particular dealer. I sent Brandon, finance officer, a letter of complaint today which I quess he decided to ignore. You would figure buying 2 cars in less than 3 weeks would motivate people at Pilsonauto to move to satisfy a displeased customer, but apparently that's not the work ethic there. Instead of recommending Pilsonauto to my friends and family, I will tell them not to waste their time....Thank you for reading my commentary....Juan Rios More

My car door was wind damaged. I had an 8:00 am Monday appt and 10 minutes after I had arrived they told me the hinges hadn't been painted and I had to come back. When I called a I had an 8:00 am Monday appt and 10 minutes after I had arrived they told me the hinges hadn't been painted and I had to come back. When I called a week later the lady said she'd call me back in a half hour and never did. I finally called again a few days later and got another appointment. I told them I wanted a car to drive as it was to be a three hour fix. When I got there I was told it would take ALL DAY! But I did have a car so I spent the day in town. Got the car around 4:00 pm and drove home, noticing wind noise through the drivers door. When I got home I noticed a 1/4 inch gap. I called them and they said to bring it back. I had other plans for the weekend so took it in and they fixed it in thirty minutes. I am happy with the fix, no wind noise. There are several new service staff and I wonder if the owner has trained them properly. I did have to wait in the waiting room and the TV is not working and hasn't been fixed in months. It has a blue screen. More